chudel
join:2002-01-20
Pineville, NC | reply to heels_fan
Re: Oneway switch from extreme to ultra?!
The crazy thing is I reliably had very-near-3.0 MB service during speedtests. Who can I call to have this matter investigated?
Thanks,
Chris. |
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djlloyd
Premium
join:2002-12-18
Goose Creek, SC | Why waste any time on it when you don't want 3.0? It may be interesting for you but a waste of valuable BellSouth employee time in my humble opinion.
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Respectfully, Dennis --- A US NAVY NUCLEAR SUBMARINE VETERAN. |
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chudel
join:2002-01-20
Pineville, NC
1 edit | reply to chudel
Here's an interesting followup. Called Sales today, since with the price reduction, 3.0Meg service is more reasonably affordable -- hey, it's $60/year savings!
After 30 minutes, and six handoffs, a sales rep assured me that all Ultra->Xtreme upgrades have been placed on hold in my area, until my area is ready for X6.0 [even though I did not want to go to 6.0, only 3.0]. Says I should wait and receive an email on the first of the (next) month.
While I am unlikely to go to cable for internet services, situations like this don't really help!
[Edited by self: Removed paragraph disparaging CSR honesty] |
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