how-to block ads
|
shapiro44
join:2004-03-01
Highland, NY
| [TWC] TWC wanted to charge me $25,000 for cable-[UPDATE] Here is an on my broadband situation, a thread I started
back in 2004
»[TWC] [TWC] wants wants to charge me $25,000 for RR
Until very recently, TWC held the exclusive TV franchise for
the town of Esopus NY. The houses on my road with addresses
greater than 400 were in Esopus, and had TWC.
Houses numbers under 100 were in Highland and had Cablevision.
Houses numbers between 100 and 400 were considered in Esopus
(with a Highland address) and had no CABLE and no DSL.
Approximately 32 homes shared the same predicament.
I pleaded with TWC for 5 years, having them come out and do multiple
surveys, the results which follow, note the date and the amount:
Survey by TWC on Jan 5, 2004 to build cable was $26,485
Survey by TWC on Dec 3, 2003 to build cable was $25,994
Survey by TWC on Jan 30, 2003 to build cable was $19,493
Survey by TWC on May 9, 2001 to build cable was $18,492
Over the years I filed ten fraud and abuse claims against TWC,
with the NYS Public Service Commission (Case #427808).
One claim was that TWC drilled a hole into my residence, Dec 17, 2002.
For over a year I had a sign on the road near my house: Time Warner Sucks
Another of the 10 claims was finding an 8 page marketing glossy
left by a TWC salesman with his name/cellphone.
I called him back to let him know I was interested and arranged
to leave work early to meet him.
As we sat (11/11/2004) at my kitchen table he explained how he
could give me free cable installation including RoadRunner free for 2 months.
I ordered a package for $129.95 with a dish buy back.
He asked for (and I provided) my drivers license and a recent bill from DishNet.
When salesman was ready to execute deal
then called his office.
Minutes later the TWC salesman told me it now cost $18,000 to install.
I would not repeat the conversation I had with him here.
The next day I called TWC to lodge another complaint and then
updated my NYS Public Service Commission claim on 12/28/2004.
A process that took me 5 years, with petitions, public
service commission meeting, town board meetings, town board public
hearing, town board resolution, and despair at all the time wasted
on my 3 dialup lines while everyone around my area (except for
these 32 homes) had high speed internet connection - we rotted on dialup.
Despite all the pain I consider myself lucky that on July 12, 2005
Cablevision was granted a cable franchise waiver to town of Esopus, from
the NYS Public Service commission. The official document at
»www3.dps.state.ny.us/pscweb/WebF···A8525703
C004FFFF0/$File/04v1703.ord.07.12.05.pdf?OpenElement
Then, the endless waiting for the preparation work.
The power company had to change 2 poles; the phone company
had to move service on some poles, all taking many months.
Then finally Cablevision could start.
It took Cablevision 6 weeks to build the system,
Finally on Oct 17, 2005 we got Cable (Cablevision). | |
|  shapiro44
join:2004-03-01
Highland, NY
| Re: [TWC] TWC wanted to charge me $25,000 for cable-[UPDATE] Here is the picture of the sign I mentioned
in previous post | |
| | | | 
KevNYC
Premium
join:2002-03-31
Seattle, WA | Re: [TWC] TWC wanted to charge me $25,000 for cable-[UPDATE] LOL! Awesome man... | |
| 
Matt
Take me down to the paradise city
Premium
join:2003-07-20
Jamestown, NC | Glad you got service finally!
You'll be happy to know, Cablevision is a LOT faster than Time Warner also! | |
| | 
Hall
Premium,MVM
join:2000-04-28
Dayton, OH | Shouldn't you have had a sign saying "Cablevisions sucks" too ??
Why did TWC drill a hole in your house, which you filed the claim about, when service wasn't available ?? | |
| | shapiro44
join:2004-03-01
Highland, NY
| Re: [TWC] TWC wanted to charge me $25,000 for cabl Hall,
Cablevision definitely does not suck. The franchise process
really really sucks. Until very recently, Time Warner Cable
held the exclusive franchise for Town of Esopus, yet they
are somehow allowed to cherry pick who/where they build,
so they never built my neighborhood. The franchise process
should require company to build the entire area within
the franchise boundaries - but evidently in NY State it does
not. Cablevision, after a lengthy evaluation period
where they map the area, design the area, compute ROI
(return on investment), etc, then Cablevision,
assisted the Town of Esopus to apply for a Cablevision
franchise a very lengthy process, let me summarize the
franchise steps and build steps which took place in my case:
- Town must obtain correct forms, etc (3-4 months)
- Town lawyers must review these forms (3 months)
- Forms submitted to Public Service Commission (1 month)
- 45 day "cooling period" at Public Service Commission (6 weeks)
- Schedule into monthly meeting (there is one meeting a month - thus this took another 6 weeks)
- PSC monthly meeting takes place
- Results of monthly meeting are published (3-4 months)
- Town of Esopus, Town Board, schedules a "Public Hearing" (30 day advanced noticed publish to local newspaper)
- Town of Esopus Town Board Public Hearing occurred
(A Cablevision representative came to this meeting with
maps of the proposed area to build, gave a presentation,etc)
- Town of Esopus schedules a Town Board resolution
- Town of Esopus Town Board resolution proposed/disussed/passed (1 month)
- Cablevision writes checks to Electric Company and Phone companies booking time for 3 party ride-out (2 months)
- 3 party ride-out occurs
- (in this case) was determined that Electric Company must change 2 poles (this took 3 months)
- Then phone company had to tighten lines (this took 3 months)
- Finally Cablevision started building (Sept 1, 2005)
- that took 6 weeks, I was 2nd customer activitated in the area, which occurred on Oct 17, 2005.
HALL,
Cablevision does not suck. They played the game and saved
me from a life of 7 computers sharing 3 dialup lines.
Although my situation was truly miserable I consider myself
lucky that Cablevision would go to all this trouble and
expense just to pick up another 32 customers, maximum.
Hall, your next question: Why did TWC drill a hole in my house.
In 2001, I was calling TWC quite often. After hearing
NO and UNSERVICEABLE a zillion times, some (probable newbie)
at TWC call center (maybe got incentive for arranging new customer?) arranged an install for me. 2 TWC crews arrived
within 5 minutes of each other, the youngsters arrived
first. They started the install by drilling a hole in my house. Within 5 minutes the 2nd crew arrived, including
crew leader who started complaining that there is no
service to the road. He made his crew stop work immediately
called his office screaming into the phone about heads will
roll, then everybody left. | |
| | | 
CO_Chris
Premium
join:2001-08-28
Broomfield, CO | Re: [TWC] TWC wanted to charge me $25,000 for cabl shapiro44 good for you. Its about time someone stands up to this BS that the cable/phone company's are picking were they want there lines | |
|
Matt
Take me down to the paradise city
Premium
join:2003-07-20
Jamestown, NC
 ·North State Commun..
| Good for you. Glad you have cable service.
Sorry you couldn't get Time Warner service.
Happy to hear you don't have to dole out 3 dial-up lines.
This is not the forum to bash Time Warner.
Please move along.
»OptimumOnline is the forum you now want. | |
| | DannyZ
Gentoo Fanboy
Premium
join:2003-01-29
Erie, PA
| Re: [TWC] TWC wanted to charge me $25,000 for cabl O wow how did he bash TW????
He gave an honest review about his experience, in which clearly OOL went the extra mile and his TW franchise showed they could give two shits.
Maybe his post would have been more on topic in the rants and raves forum. But I feel it's on topic here as well, as it highlights many of the deficiencies in the TW system, also the franchise system in general. The way franchises are set up with TW sucks BAD. I miss my Adelphia franchise, and the way they are set up. | |
| | |
Hall
Premium,MVM
join:2000-04-28
Dayton, OH
·EarthLink
·AT&T Midwest
 ·Earthlink Cable Mo..
| Re: [TWC] TWC wanted to charge me $25,000 for cabl said by DannyZ  :O wow how did he bash TW???? He gave an honest review about his experience... This forum isn't really for reviews dealing with franchise authorities or their processes or TW's *business* decisions regarding where to build service.
As noted, there's a "ranting and raving" forum that, IMO, this belongs in. | |
| | 
jwardl
join:2000-08-12
Spring, TX
| Had a similar experience in our building. We're alone on the NE corner of an intersection (so far). All other corners are serviced by TW, and the best we can get is IDSL.
Our company is but one tenant in this office building. Both the management and most of the tenants want RR, and we've contacted TW about running a cable across the street. Despite the business we'd collectively give them (and at business rates), they want a minimum of $10k to add us on.
Because of this, we've decided to NOT use TW even if they every do run cable to us. Fortunately, other options are coming  | |
| | | | (topic locked) | |
|
·
·