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Hall
Premium,MVM
join:2000-04-28
Dayton, OH | reply to shapiro44
Re: [TWC] TWC wanted to charge me $25,000 for cabl
Shouldn't you have had a sign saying "Cablevisions sucks" too ??
Why did TWC drill a hole in your house, which you filed the claim about, when service wasn't available ?? | |
shapiro44
join:2004-03-01
Highland, NY
| Hall,
Cablevision definitely does not suck. The franchise process
really really sucks. Until very recently, Time Warner Cable
held the exclusive franchise for Town of Esopus, yet they
are somehow allowed to cherry pick who/where they build,
so they never built my neighborhood. The franchise process
should require company to build the entire area within
the franchise boundaries - but evidently in NY State it does
not. Cablevision, after a lengthy evaluation period
where they map the area, design the area, compute ROI
(return on investment), etc, then Cablevision,
assisted the Town of Esopus to apply for a Cablevision
franchise a very lengthy process, let me summarize the
franchise steps and build steps which took place in my case:
- Town must obtain correct forms, etc (3-4 months)
- Town lawyers must review these forms (3 months)
- Forms submitted to Public Service Commission (1 month)
- 45 day "cooling period" at Public Service Commission (6 weeks)
- Schedule into monthly meeting (there is one meeting a month - thus this took another 6 weeks)
- PSC monthly meeting takes place
- Results of monthly meeting are published (3-4 months)
- Town of Esopus, Town Board, schedules a "Public Hearing" (30 day advanced noticed publish to local newspaper)
- Town of Esopus Town Board Public Hearing occurred
(A Cablevision representative came to this meeting with
maps of the proposed area to build, gave a presentation,etc)
- Town of Esopus schedules a Town Board resolution
- Town of Esopus Town Board resolution proposed/disussed/passed (1 month)
- Cablevision writes checks to Electric Company and Phone companies booking time for 3 party ride-out (2 months)
- 3 party ride-out occurs
- (in this case) was determined that Electric Company must change 2 poles (this took 3 months)
- Then phone company had to tighten lines (this took 3 months)
- Finally Cablevision started building (Sept 1, 2005)
- that took 6 weeks, I was 2nd customer activitated in the area, which occurred on Oct 17, 2005.
HALL,
Cablevision does not suck. They played the game and saved
me from a life of 7 computers sharing 3 dialup lines.
Although my situation was truly miserable I consider myself
lucky that Cablevision would go to all this trouble and
expense just to pick up another 32 customers, maximum.
Hall, your next question: Why did TWC drill a hole in my house.
In 2001, I was calling TWC quite often. After hearing
NO and UNSERVICEABLE a zillion times, some (probable newbie)
at TWC call center (maybe got incentive for arranging new customer?) arranged an install for me. 2 TWC crews arrived
within 5 minutes of each other, the youngsters arrived
first. They started the install by drilling a hole in my house. Within 5 minutes the 2nd crew arrived, including
crew leader who started complaining that there is no
service to the road. He made his crew stop work immediately
called his office screaming into the phone about heads will
roll, then everybody left. | |
CO_Chris
Premium
join:2001-08-28
Broomfield, CO | shapiro44 good for you. Its about time someone stands up to this BS that the cable/phone company's are picking were they want there lines | |
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