Customer Experience

Based on BBB files, this company has an unsatisfactory record with the Bureau due to unanswered complaint(s).

    When evaluating complaint information, please consider the company's size and volume of business. The number of complaints filed against the company may not be as important as the type of complaints and how the company handled them.

Closed Complaints
   Number of complaints processed by the BBB in last 36 Months: 121
   Number of complaints processed by the BBB in last 12 months: 40

Complaints Concerned
   Advertising Issues: 6
      Outcome of all complaints -
         Company made every reasonable effort to Resolve: 3;
         Company did not respond: 3

   Sales Issues: 3
      Outcome of all complaints -
         Company made every reasonable effort to Resolve: 1;
         Company did not respond: 2

   Delivery Issues: 1
      Outcome of the complaint -
         Resolved: 1

   Product Quality Issues: 14
      Outcome of all complaints -
         Resolved: 11; Company made every reasonable effort to
         Resolve: 1; Company did not respond: 2

   Refund or Exchange Issues: 3
      Outcome of all complaints -
         Company did not respond: 3

   Contract Issues: 2
      Outcome of all complaints -
         Company made every reasonable effort to Resolve: 1;
         Company did not respond: 1

   Customer Service Issues: 34
      Outcome of all complaints -
         Resolved: 17; Company made every reasonable effort to
         Resolve: 9; Company did not respond: 8

   Credit or Billing Issues: 58
      Outcome of all complaints -
         Resolved: 34; Unresolved: 1; Delayed Resolution: 1;
         Company made every reasonable effort to Resolve: 6; Company did
            not respond: 16