packetscan
Premium
join:2004-10-19
Bridgeport, CT
clubs:
 ·Optimum Online
| Service Level Agreement
This is SAD.
I just called rogers and acted as if i was going to order service. I asked what can i expect for upload and download speeds. Then i asked what are the sustained speeds? As i plan to use this to connect my SMART home to the internet. Not once Did they mention throttling traffic.
I told them I'll have streaming video from my security system available to me and they said " as long as i don't run a server I'm OK". I didn't just fall off the turnip truck But stream video needs a server to send it.
So they Tell me yes i can do it and in the same sentence say it's not allowed.
What we need from the ISPs is a CLEAR message as to what we can ACTUALLY expect to get.
For instance my personal experience:
Optonline Says 10/1 but use to much and your throttled..Well that's bullshit your advertisements say one thing and you deliver a completely different products under the disguise of "protecting our network and other customers usability" Well if you properly partitioned your network for the speeds your selling/advertising you wouldn't have this problem.
Seems we need more Marketing Reforms. As "Truth in Advertising" is not longer working to protect the customer.
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Who do you want to pay off today? |
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amungus
Premium
join:2004-11-26
America
clubs:
| that's funny.
yes, server for streaming cams, no for having it actually 'serve' anything up... that's good stuff.
really, I mean, with a megabit of upload speed, why NOT use it for something constructive?
I like how you also said 'partitioning the network' ...wouldn't that be nice... too bad most business models are built to support the "average" internet user who rarely uses their connection to even half of its ability.
networks will have to keep up if more on demand services keep coming. look at voip/gaming/video conferencing already, if these things fail to work reliably, even if constantly as in your security cam example, then what good is it? let alone things like Vongo, and the music services... |
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shaner
Premium
join:2000-10-04
Calgary, AB
| reply to packetscan
said by packetscan  :This is SAD. I just called rogers and acted as if i was going to order service. I asked what can i expect for upload and download speeds. Then i asked what are the sustained speeds? As i plan to use this to connect my SMART home to the internet. Not once Did they mention throttling traffic. I told them I'll have streaming video from my security system available to me and they said " as long as i don't run a server I'm OK". I didn't just fall off the turnip truck But stream video needs a server to send it. So they Tell me yes i can do it and in the same sentence say it's not allowed. While I believe that conversation is entirely possible, maybe even likely, how did you call Rogers from Bridgeport, Connecticut?
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Click this and read. -> »www.actsofgord.com/
»Canadian Wireless FAQ
I'm laying pipe,
all night long,
laying pipe,
to satisfy that woman.
- David Wilcox |
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amungus
Premium
join:2004-11-26
America
clubs: | ...I think the better question is 'why' call them from CT.
..to bug them about their service I guess, but really, why bother if they are a provider that doesn't even service your country... |
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packetscan
Premium
join:2004-10-19
Bridgeport, CT
clubs:
·Optimum Online
| reply to shaner
You have a Valid point and a fair question, however over the course of my years i have met and befriended alot of people. Not all of them are in the Us. Some i know quite well.
So when i called in i used someone Else's Address.
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Who do you want to pay off today? |
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shaner
Premium
join:2000-10-04
Calgary, AB | You didn't use their toll free number then. Because toll free numbers can be restricted from specific areas, and Rogers certainly wouldn't want to pay for a number to receive calls from CT. |
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maartena
Stacked.
Premium
join:2002-05-10
Orange, CA
·RoadRunner Cable
| reply to packetscan
said by packetscan :What we need from the ISPs is a CLEAR message as to what we can ACTUALLY expect to get. You do, its all the small print in the TOS you get when you first sign up. Of course its not really all THAT clear, but when you sit down and read it, it basically boils down to this:
"You get Internet. But we still reserve the right to do whatever the hell we damn well please with your connection".
And yes, that includes uptime, how you use it, how much you use it, etc, etc....
Most US providers don't do a whole a lot to upset clients like Rogers is doing, but they certainly have the right to if they wanted. And that goes for all of em.
Remember, you get "Unlimited" access....
(Please read the TOS for your ISP's definition of "Unlimited"). 
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"I'm honored to shake the hand of a brave Iraqi citizen who had his hand cut off by Saddam Hussein." - Bush, May 2004. |
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RadioDoc
58ef2c0
Premium,ExMod 2000-03
join:2000-05-11 | reply to shaner
Plus, even if the call was completed, they would know it was from the good old U S of A.
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Toolmaster of La Grange. |
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