a
@qwest.net
| reply to TKJunkMail
Re: Customer Service is low priority in low cost world
Customer Service is low priority in low cost world. Customer Service used to be a big selling point for companies in the past. But the shown proclivities of customers to always go for the lowest price regardless of customer service levels have resulted in almost all companies cutting their service departments to the bone in order to keep prices low. Customers have brought this on themselves, with so few willing to pay extra for good service. And in the case of the Verizon Fios rollout, they just can't get enough trained people to handle the speed at which this rollout is occurring. It is unfortunate that that is the way things are today, but the world economy has made this situation standard business practice.
you catch on quick don't ya... |
