forgetomention
| reply to TKJunkMail
Re: Customer Service is low priority in low cost world
Verizon has NOT cut prices on ANY fios relates services yet,
also keep in mind, the lead-time on when they actually build out a town, or local municipality to throwing the proverbial 'switch' on that community can be anywhere from 6-8 weeks depending on rigorous stress testing and final interconnects that need to be operational in the switching center(s) so dont' go by any other interpetation of what it means for final 'outside fibers' being laid to acutally getting the service the next week or two after, it plain 'aint' gonna happen.
As with customer service issues, yes, they've been playing with the availability of c/s reps, lately, one day I call in and was incorrectly routed to a c/s line that closes after 6pm, as opposed to the 24/7 line, (a mistake?) when there was a rare issue with speed and web portal access.
Just hope this doesn't make them complacent while they give every little inch of time waiting for cablecos to catch up and (in some cases) surpass them on speed and/or services.
Hope it doesn't take customer churn on the fios network amd smudging the red ink in the verizon logo to wake up and see the light.
Don't forget, a balanced diet is not fiber alone, but protein (internet content), vitamins (software), minerals (VOIP), and small amounts of fat (cable tv channels) |
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oliphant
I Have 8 Boobies
Premium
join:2004-11-26
Corona, CA | I thought in a few select east coast markets they cut the price of the 30Mb service.
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WAR HAS NEVER SOLVED ANYTHING, except ending slavery, facism, communism, Nazism.... |
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The Way Out
join:2003-01-20 | reply to forgetomention
Re: Customer Service is low priority in low cost w
The current price is *already* cut. Bandwidth at $10/Mbit (assuming you're buying Cogent) should run you $150/month plus transport. Anything less than $50/mo is already a great deal. |
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