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Customer Service is low priority in low cost world »
« I want my fiber..  
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Cobra9777
Pain Is Just Weakness Leaving The Body

join:2002-09-28
Denton, TX

I'm Waiting

They dug up all the front yards on my street 2 weeks ago. The big gray box is now buried right next to my driveway. I've called three times and am told that the service is not available in my area. The online tool gives same answer. I understand there will be a delay before I can actually be installed, but why would they not take "advance orders" in areas where readiness is imminent? I called yesterday (Saturday) and there was no human available to speak with; all the offices were closed until Monday. Why would you spend all this money laying fiber and then have no one available on a Saturday to take orders? Don't they want the cash to start coming? Crazy.

luckylar

join:2002-01-29
Hixson, TN
What.... and PAY someone to be there on a sat?

stnlandr

join:2005-07-11
Just wait

wait until the service disruptions start due to splicing fiber out in the open(GARLAND TX)

Raphion

join:2000-10-14
Samsara

reply to Cobra9777
Re: I'm Waiting

If it's only been two weeks since they dug and put in the conduit and vaults, the fiber is probably not even in there yet. A different contractor comes in sometime later to pull fiber through the conduit, then verizon follows sometime later and actually splices/hooks up the fiber. Then a few more weeks go by before they light it up and start taking orders.
Forums » Texas FiOS HeadachesCustomer Service is low priority in low cost world »
« I want my fiber..  


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