nasadude
join:2001-10-05
Rockville, MD
 ·Comcast
| reply to TKJunkMail
Re: Customer Service is low priority in low cost w
" ...have resulted in almost all companies cutting their service departments to the bone in order to keep prices low."
Which companies? All one of them that I can get broadband service from? Or if you're lucky, all two of them that provide service.
Customer service gets the short end of the stick, because there is no competition. When your customers have no place else to get service, companies don't have to focus on things like customer service.
We need COMPETITION! Competition brings lower prices AND better customer service. |
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TKJunkMail
Enjoy the sun
Premium
join:2002-03-03
Avalon, NJ
 ·Sprint Mobile Broa..
·Comcast
| said by nasadude  :We need COMPETITION! Competition brings lower prices AND better customer service. That is a wonderful theory. But in practice it doesn't happen. Wander into any Walmart/Costco/HomeDepot/etc./etc. Customer service has lost out to low prices. And try calling any major competitive retail company and go thru their phone trees where you are on the phone for 10 mins before you can reach a human being. They didn't do that to improve customer service. They did it so they could get rid of 90% of their customer support personnel.
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thender2
Glamour Profession
Premium
join:2004-05-16
Staten Island, NY
| said by TKJunkMail :said by nasadude :We need COMPETITION! Competition brings lower prices AND better customer service. That is a wonderful theory. But in practice it doesn't happen. Wander into any Walmart/Costco/HomeDepot/etc./etc. Customer service has lost out to low prices. And try calling any major competitive retail company and go thru their phone trees where you are on the phone for 10 mins before you can reach a human being. They didn't do that to improve customer service. They did it so they could get rid of 90% of their customer support personnel. I work at a "competetive retail company"(for jack shit) and when people call, they ask a question, and if the cashier can't answer, they transfer them to that department.
I don't know what you're talking about.
Companies don't cut customer service, they just pay them crap.
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