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Just bought cable modem and comcast (problems already) »
« Can anyone iterpret Surfboard results?  

tender

join:2000-11-01
Rockville, MD

Re: Free On Demand Movie (MCMD only)

said by JTRockville See Profile :

Are those of us who are not Comcast TV subscribers eligible for anything (other than peace of mind and decent service)?
JT I don't think you really want to use Comcast On my last bill, I noticed I was charged $3 for an additional cable box, but I only have one. I called Comcast this morning to have the charge removed, and the customer service rep began to argue with me and hung up! After my second call, I got the bill charge removed. Come on FIOS....

-tender
permalink · 2006-01-18 12:59:15 · Print · Reply to this
DonLibes
Premium,ExMod 2001
join:2003-01-19

Re: Free On Demand Movie (MCMD only)

said by tender See Profile :

... and the customer service rep began to argue with me and hung up!
I'll bet I've been hung up on by more Comcast CAEs than almost anyone. (Well, not sure about JT.)
permalink · 2006-01-18 14:25:19 · Reply to this
cbrain

join:2000-05-21
Silver Spring, MD
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Re: Free On Demand Movie (MCMD only)

said by GeeWonderWhy :

Gee, I wonder why. You seem to find things to complain about. That company could make everything perfect, yet you would still complain. Get a hobby, something positive, to take up your time.
I sounded like this for about 5 years. Last March I left Comcast for FiOS and DTV. The only complaining I've done this year was about Comcast billing me for equipment I did not have I confirmed there were no outstanding issues or equipment when I terminated Comcast service. And there were 2 incidents with my mothers Comcast account when they billed her for equipment she did not have. She won't talk with Comcast anymore.

DTV and Verizon, no complaints - no Comcast, 3 complaints. Go figure.
permalink · 2006-01-18 17:09:07 · Print · Reply to this

JTRockville
Data Ho
Premium,MVM
join:2002-01-28
Rockville, MD
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Re: Free On Demand Movie (MCMD only)

said by DonLibes See Profile :

said by tender See Profile :

... and the customer service rep began to argue with me and hung up!
I'll bet I've been hung up on by more Comcast CAEs than almost anyone. (Well, not sure about JT.)
Actually, I don't think I've ever been hung up on by Comcast. Of course, I never bothered to argue with a CAE. If I got the wrong answer, I immediately made use of the county complaint process. It's one thing to be a volunteer auditor for Comcast's billing department - at least there's somewhat of a financial incentive - but it's unreasonable to have to train a CAE just to get a correct bill.

Sadly, I don't think I can make it tonight - the MCT tour is really coooool. I look forward to reading about it in your blog.

If you get the chance, would you ask if there's any chance MCT content will be broadcast on DirecTV or Dish?
permalink · 2006-01-18 16:15:33 · Print · Reply to this
DonLibes
Premium,ExMod 2001
join:2003-01-19

Re: Free On Demand Movie (MCMD only)

said by JTRockville See Profile :

If you get the chance, would you ask if there's any chance MCT content will be broadcast on DirecTV or Dish?
I put this question to Richard Turner, Executive Director of MCT. He said that it ain't gonna happen - the satellites want $1,000,000 in carriage fees per year per channel.
permalink · 2006-02-02 14:27:02 · Reply to this
Forums » US Cable Support » Comcast » Comcast HSIJust bought cable modem and comcast (problems already) »
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