fkhan0
join:2000-06-08
Oceanside, CA
|  Not as bad as I feared
I signed up for PSN w/Northpoint a little over a month ago ($38/month, 3 months free, static ip 784/392kbps, free sdsl modem, $250 installation fee (rebated after connected), no contract) because they didn't require a contact. The modem came quickly by air mail, and the jack was installed quickly. There were some initial problems getting me built correctly on thier systems at both PSN and Northpoint. But, the tech support were friendly and helpful (espcially Jason) (though a bit overworked because they are understaffed, so be ready for a long wait on hold) and once I was built correctly it turned out the modem was defective, but a installation tech came out replaced the modem and verified the connection quality.
Now I up and running and very happy with the connection. I have to admit I was put on guard by some of the negative customer experiences posted. And having to give them $250 up front to be rebated afterwards was a bit strange. But, now that I'm up and running I'm happy. Let's just see how long it take the rebate to come in the mail for my final evaluation. |
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Anon |  Have you received the rebate yet ? |
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Anon | reply to fkhan0
Don't fret! If you've already received a confirmation email from Northpoint, then within 30 days of your being online, you should receive the rebate. In the meantime, enjoy DSL surfin'. |
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NJ
@bms.com
| It will get bad - dont worry
I got my DSL through PSN/northpoint about 45 days ago and I havent received my rebate.
I emailed PSN and Northpoint and northpoint actually wrote me back and said that i would get it by the end of October.
That is a bit off from the promised 30 days, more like 90.....If I ever even see it! |
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