zxarkov
join:2006-01-29
Oshkosh, WI | reply to Drew502
Re: [Connectivity] New Support Parameters
Clarification: Charter still offers support for win 9x for the momment in the great lakes area...currently customers are advised of the future change and recommended to update their os. |
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Jamamp1
join:2006-01-25
Louisville, KY | There are still some games sites that work...:) |
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zxarkov
join:2006-01-29
Oshkosh, WI | reply to Drew502
playing games at work is just asking for trouble ie I dont |
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psafux
Got Grep?
VIP
join:2005-11-10
| back on topic :P
The official word at the MNCC (FTW)
We will continue to support 98SE etc for a couple more weeks. At that time, we will attempt to resolve the issue once. If it fails (USB install anyone?), we will tell the customer they contact 3rd party assistance..
We will continue to support OE for the time being we will be setting new customers up with webmail access unless specifically requested to setup OE:
We will setup one account.
Any problems, we will check servers and verify webmail works. |
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Fangz
join:2000-10-11
Magna, UT
| reply to Drew502
So it all boils down to this.
Microsoft:
Win95 – Best effort or unsupported
Win98 – Best effort or unsupported
Win98SE – Best effort or unsupported
WinNT – Best effort or unsupported
Win2k – Supported but just a matter of time for end of life cycle
WinXP – Fully Supported
Codename Vista – Still in Beta
Mac:
8.6 to current – Supported
Linux (or other distros):
Not supported
Outlook Express:
Limited Support
Outlook:
Not supported
Online Games:
Not supported
Did I miss anything? |
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psafux
Got Grep?
VIP
join:2005-11-10 | we will continue to support Mac Mail & Entourage. That is about it to the best of my knowledge. |
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Drew502
join:2005-05-19
Louisville, KY | reply to Drew502
Actually Fangz,
95 and NT are not supported at all the rest of it is basically correct. |
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Fangz
join:2000-10-11
Magna, UT | reply to Drew502
Thanxs for the correction...
Tells ya how long it's been since I've left. |
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stivvy
Technonerd
join:2002-05-08 | One other thing, Macs are supported OS 9+. We don't support 8.6-8.99 anymore. Support for 9-9.99 end of life is probably close as well. |
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psafux
Got Grep?
VIP
join:2005-11-10 | thats what I thought as well. I think we should drop everything below 10 since we can't do a whole lot for troubleshooting with them. |
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meestermole
join:2005-11-29
Winsted, CT
| From an installers point of view, systems with 98 or ME usually run like crap and can open up a can of worms during service calls, even on systems with good antivirus.
One should keep in mind that systems with an older OS probably has older HARDWARE. Older namebrand systems only have a lifespan of around 5 years. Hard drives fail, network cards get flakey, etc. That's why I'll try to get a customer to do a self install on those systems. When you only get an hour for travel time, time to run an outlet, and PC setup, troubleshooting a flakey PC can ruin your day. Especially with a customer freaking out behind you.
As somone who works on enough computers for people, i've seen e-mail problems caused by many things, bad clusters on hard drives can cause corrupted .dbx files in Outlook Express. Not to mention that if someone gets a LOT of junkmail, a .dbx file over 2GB will corrupt OE.
I try to use my best judgement before getting involved with installs on older systems. |
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curious_me
@nc.charter | Why would Outlook not be supported? |
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Fangz
join:2000-10-11
Magna, UT
| reply to Drew502
You can use Microsoft Outlook with Charter’s network.
It’s just that the technicians and phone support will not walk the end users through the setup prompts or for general support issues.
Outlook Express is free software that comes with (most) every version of Windows, while Microsoft Outlook is part of paid software in the Microsoft Office Suite. |
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psafux
Got Grep?
VIP
join:2005-11-10
| reply to Drew502
As of 2/12/06, the MNCC (supporting Mn Ne, Mo, Ar, Il, In) will be switching to the new support structure.
Windows 98SE and ME will be dropped from our support scope, however reps will be advised to give one attempt when reinstalling USB / ethernet drivers.
The rest of the unsupported products we will provide default settings for, but will not walk customers through anything. |
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Fangz
join:2000-10-11
Magna, UT
| reply to Drew502
One thing I forgot to add after reading »charter drivers
NIC/Ethernet driver installation. From my time at the VCC if a customer called in wanting assistance with NIC/Ethernet drivers, we’d ask first if this is a card “we” installed, user installed or OEM install.
If “we” installed it, we’d walk through the driver install, if they had the CD. If they did not, we’d refer to the LO (Local Office) to get the EZ Install CD. But now with the OS limitation, that now blows this support option away.
If the NIC/Ethernet was installed by owner, 3rd party or OEM we would refer to that manufacturer for support.
WindowsXP has generic NIC/Ethernet drivers built in by default.
This may be old information but can be still useful if it’s correct. |
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