 mmajN
@c3-0.avec-ubr16.nyr- | reply to phundercover
Re: Bit Torrent Uploads Being Disconnected I'm having this same problem. I called RCN and this is the info I was able to squeeze out of them -- they seem very reticent to discuss this issue:
* They claim that in Dec 2005, they were experiencing bandwidth problems from P2P traffic that resulted in slower connections for their customers
* they "adjusted" the bandwidth at that time -- they wouldn't tell me what this meant, but it clearly didn't mean upload throttling
* they saw that this caused "issues" like the ones discussed on dslreports, and in December 2005, they turned off their bandwidth "adjustment"
* they now claim that there is "no problem with their network" and that they "don't support P2P applications"
I told them that I didn't want support, I just wanted to know if they were manipulating Internet traffic to or from my computer in any way. They basically refused to answer, saying that their IT department handles these kind of issues and that I couldn't ask their IT directly. I asked if they could pass my questions along to the IT department.
By this point, RCN's tech support staff (I spoke to one staff member and her supervisor) were clearly in a situation where they no longer wanted to talk to me or help resolve my questions. They said they'd open a trouble ticket and pass my questions on to IT and let me know what IT had to say. They told me that this would take 1 or 2 weeks. Then five minutes after I got off the phone with them, RCN emailed me that my trouble ticket was closed:
"No network issue was found and file sharing is not supported."
This could be 1) they are carefully parsing what they say and are RCN is systematically manipulating my IP traffic without acknowledging it; or 2) the issue is something else, and their tech support staff doesn't have the expertise or inclination to try to help.
Either way, it makes RCN look VERY bad in my eyes. |
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| Hi mmajN, that's a very interesting conversation you had.
My recent chasers to the Help Desk kept on being returned, probably because they quoted the case number in the header, so I sent it again without it and I got an acknowledgement. The last e-mail I sent pointed out that bit torrenting involved uploading when not downloading and asked them once again whether, given my definition of what BT was, were they taking any action to block BT.
I'm still working on my letter to the CTO and I've made a note to ask about "not supporting P2P applications" as this is a (deliberately?) ambiguous statement.
I've just jumped on a torrent at dime; it's got 171 seeds and after 50 minutes I am connected to one!! But as we all know RCN are not blocking or limiting BT traffic and there isn't a problem
Lets all keep complaining. |
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 rcnmanJason NealisPremium,VIP
join:2003-05-02
Herndon, VA
kudos:10
1 edit | reply to mmajN
said by mmajN :
* they now claim that there is "no problem with their network" and that they "don't support P2P applications"
Just a clarification, the RCN Network does "support p2p applications" it's just that our Customer Service won't tech your BitTorrent/Limewire etc products.
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Jason Nealis,
Director, Operations
RCN |
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nozzer
join:2004-06-25
Waltham, MA
1 edit | Jason,
I applaud yours, and your companies honesty, and I agree wholeheartedly with the approach you are taking. I can also understand why you can't make public statements in the early days of testing.
For those dissenters - do you think you would ever see any other ISP being this honest? Certainly not ComCast - who cut people off for "overuse" but won't even reveal what their parameters are for "overuse". And as for Verizon - they still won't even acknowledge their "anti-spam" stupidity in December 2004 by blocking entire IP blocks of countries as insignicant to do business with as the UK.
Now, care to talk about when we're going to see the 20/2 configurations on our modems? 
noz |
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rcnmanJason NealisPremium,VIP
join:2003-05-02
Herndon, VA
kudos:10 | said by nozzer:Now, care to talk about when we're going to see the 20/2 configurations on our modems? noz I have to stay vague with the upcoming product offering but I can say  .
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Jason Nealis, Director, Operations RCN |
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