said by Coolman :

thanks again, it's funny because I am using an extension cord right now to connect. However, today I tried connecting the modem to a jack with a 4 foot telephone cord and I connected the modem to another computer. I did a line test and I still get the same latency ~80 ms on the first hop

said by Coolman :

Hey Guys,

I called Sympatico today again, I spoke to a lvl 1 tech and told her that my latency has shot up recently and that I am an online gamer. After making me do some tracerts, she transfered me to a lvl 2 tech who told a higher level tech about my problem. The lvl 2 tech told me to wait a couple of hours after which, my problem should be fixed.

After 2 hours, I get a call saying that I am now upgraded and my latency now should be fine.

I take a speed test, and I am now on a higher profile getting 2000/600 speeds. My ping now is only 20 ms to the first hop ! I am extremely happy, after 2 years of calling about my problem, it is now finally fixed!

This is a lesson to everyone who is getting high latency and bad speeds. Don't give up and keep calling Sympatico and bugging them about the problem. It worked for me, it can work for you!

Tracing route to dslreports.com [209.123.109.175]
over a maximum of 30 hops:

1 10 ms 10 ms 10 ms 64.230.197.220
2 27 ms 8 ms 18 ms 64.230.241.33
3 27 ms 9 ms 9 ms 64.230.232.189
4 36 ms 35 ms 34 ms core1-chicago23-pos0-0.in.bellnexxia.net [206.10
8.103.130]
5 20 ms 20 ms 20 ms rtp628841rts [64.230.203.46]
6 19 ms 32 ms 20 ms rtp629497rts [64.230.186.134]
7 33 ms 33 ms 34 ms nyk-bb1-pos0-3-0.telia.net [213.248.80.154]
8 34 ms 34 ms 34 ms nyk-b3-link.telia.net [213.248.82.10]
9 46 ms 35 ms 34 ms nac-110814-nyk-b3.c.telia.net [213.248.82.94]
10 34 ms 33 ms 34 ms 11.ge-2-3-0.gbr1.tl9.nac.net [209.123.11.98]
11 37 ms 37 ms 37 ms 0.so-5-0-0.gbr1.mmu.nac.net [209.123.11.53]
12 37 ms 37 ms 38 ms 0.so-2-0-0.gbr2.oct.nac.net [209.123.11.146]
13 181 ms 166 ms 61 ms 0.ge-0-0-0.gbr1.oct.nac.net [209.123.11.49]
14 38 ms * 57 ms www.dslreports.com [209.123.109.175]