pwn2009
Powdered Toast Man
Premium
join:2004-03-20
ComeByChance
| reply to Coolman
Re: High Latency
said by Coolman  :Hey Guys, I called Sympatico today again, I spoke to a lvl 1 tech and told her that my latency has shot up recently and that I am an online gamer. After making me do some tracerts, she transfered me to a lvl 2 tech who told a higher level tech about my problem. The lvl 2 tech told me to wait a couple of hours after which, my problem should be fixed. After 2 hours, I get a call saying that I am now upgraded and my latency now should be fine. I take a speed test, and I am now on a higher profile getting 2000/600 speeds. My ping now is only 20 ms to the first hop  ! I am extremely happy, after 2 years of calling about my problem, it is now finally fixed! This is a lesson to everyone who is getting high latency and bad speeds. Don't give up and keep calling Sympatico and bugging them about the problem. It worked for me, it can work for you! Tracing route to dslreports.com [209.123.109.175] over a maximum of 30 hops: 1 10 ms 10 ms 10 ms 64.230.197.220 2 27 ms 8 ms 18 ms 64.230.241.33 3 27 ms 9 ms 9 ms 64.230.232.189 4 36 ms 35 ms 34 ms core1-chicago23-pos0-0.in.bellnexxia.net [206.10 8.103.130] 5 20 ms 20 ms 20 ms rtp628841rts [64.230.203.46] 6 19 ms 32 ms 20 ms rtp629497rts [64.230.186.134] 7 33 ms 33 ms 34 ms nyk-bb1-pos0-3-0.telia.net [213.248.80.154] 8 34 ms 34 ms 34 ms nyk-b3-link.telia.net [213.248.82.10] 9 46 ms 35 ms 34 ms nac-110814-nyk-b3.c.telia.net [213.248.82.94] 10 34 ms 33 ms 34 ms 11.ge-2-3-0.gbr1.tl9.nac.net [209.123.11.98] 11 37 ms 37 ms 37 ms 0.so-5-0-0.gbr1.mmu.nac.net [209.123.11.53] 12 37 ms 37 ms 38 ms 0.so-2-0-0.gbr2.oct.nac.net [209.123.11.146] 13 181 ms 166 ms 61 ms 0.ge-0-0-0.gbr1.oct.nac.net [209.123.11.49] 14 38 ms * 57 ms www.dslreports.com [209.123.109.175] your prolly been upgrade from the 1728 sync rate to 2496 with Interleave turned off. Looks good.
refer to here for different profiles avail: »Bell Canada Internet FAQ »What are all the different speed profiles used?
as mentioned also keep the modem close to the phone jack, avoid splitters and extension cables. |
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Coolman
join:2002-10-29
Thornhill, ON
1 edit | reply to Coolman
Hey Guys,
I called Sympatico today again, I spoke to a lvl 1 tech and told her that my latency has shot up recently and that I am an online gamer. After making me do some tracerts, she transfered me to a lvl 2 tech who told a higher level tech about my problem. The lvl 2 tech told me to wait a couple of hours after which, my problem should be fixed.
After 2 hours, I get a call saying that I am now upgraded and my latency now should be fine.
I take a speed test, and I am now on a higher profile getting 2000/600 speeds. My ping now is only 20 ms to the first hop ! I am extremely happy, after 2 years of calling about my problem, it is now finally fixed!
This is a lesson to everyone who is getting high latency and bad speeds. Don't give up and keep calling Sympatico and bugging them about the problem. It worked for me, it can work for you!
Tracing route to dslreports.com [209.123.109.175]
over a maximum of 30 hops:
1 10 ms 10 ms 10 ms 64.230.197.220
2 27 ms 8 ms 18 ms 64.230.241.33
3 27 ms 9 ms 9 ms 64.230.232.189
4 36 ms 35 ms 34 ms core1-chicago23-pos0-0.in.bellnexxia.net [206.10
8.103.130]
5 20 ms 20 ms 20 ms rtp628841rts [64.230.203.46]
6 19 ms 32 ms 20 ms rtp629497rts [64.230.186.134]
7 33 ms 33 ms 34 ms nyk-bb1-pos0-3-0.telia.net [213.248.80.154]
8 34 ms 34 ms 34 ms nyk-b3-link.telia.net [213.248.82.10]
9 46 ms 35 ms 34 ms nac-110814-nyk-b3.c.telia.net [213.248.82.94]
10 34 ms 33 ms 34 ms 11.ge-2-3-0.gbr1.tl9.nac.net [209.123.11.98]
11 37 ms 37 ms 37 ms 0.so-5-0-0.gbr1.mmu.nac.net [209.123.11.53]
12 37 ms 37 ms 38 ms 0.so-2-0-0.gbr2.oct.nac.net [209.123.11.146]
13 181 ms 166 ms 61 ms 0.ge-0-0-0.gbr1.oct.nac.net [209.123.11.49]
14 38 ms * 57 ms www.dslreports.com [209.123.109.175] |
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zigge
join:2005-04-20
Canada
| reply to Coolman
So today I went and checked and I am back getting my info put off to Chicago and not Toronto this pisses me off. I could understand them switching me back if they are trying to address the slowdown thing but who knows. I am sure Bell will get things straightened out and if they don't people are gonna through their modems (I know I would) |
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Coolman
join:2002-10-29
Thornhill, ON | reply to Coolman
Hi zigge,
thanks for the info, you've inspired me to call them again and bug them about this problem. Thanks a lot man. |
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zigge
join:2005-04-20
Canada
1 edit | reply to Coolman
After reading this I called sympatico up. I had to explain what this inerleave profile was. I told him my info was being passed off to chicago. I don't think he really got it but he went to a level 2 rep and he explained it to him and they switched me. Now insted of it going to chicago and getting 80ms or timeout it goes to toronto at 40ms-60ms which is great. Coolman I think what happen it the service rep did't know the diffrent he thinks your talking about speed profiles like dsl lite and ultra highspeed so you gotta get them to understand. Good Luck. |
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Coolman
join:2002-10-29
Thornhill, ON
| reply to FoxDarkStar
The tech just said that my location does not let me get upgraded to 3000/800 and he said that my connection looks stable. When I asked him what my distance to the main office was, he said it was impossible to find out unless they send a guy to my house to measure it. |
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FoxDarkStar
join:2005-05-22
gatineau, QC | reply to Coolman
Did they told you about your performance errors?? |
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Coolman
join:2002-10-29
Thornhill, ON | reply to Coolman
I called Sympatico and spoke to a lvl 1 tech, he checked my profile and told me that I am on the 1500/3220 profile and that the signal is fine. He also told me that there is nothing that can be done about my high latency. |
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Coolman
join:2002-10-29
Thornhill, ON | reply to Coolman
Thanks, I'm gonna try calling them now. |
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BWolf6
Advanced User
join:2003-11-10
Marathon, ON
1 edit | reply to Coolman
said by Coolman :thanks again, it's funny because I am using an extension cord right now to connect. However, today I tried connecting the modem to a jack with a 4 foot telephone cord and I connected the modem to another computer. I did a line test and I still get the same latency ~80 ms on the first hop Just a follow up here, don't ever use a phone extension cord longer
then 6ft. As the phone cords use low grade wires and the longer
the cord the more likely hinder internet performance.
The short the cord the better. (Under 6ft)
--
Sympatico HighSpeed Ultra (5Meg) - Download @ 540 KBs/Sec - Upload @ 79 KBs/Sec |
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Glen1
These Are The Good Ol' Days.
Premium,MVM
join:2002-05-24
GTA Canada
 ·Bell Sympatico
| reply to Coolman
Give the first line techs a chance to react. Tell them you are a gamer and need to be on a "non interleave" profile. They should understand and forward it to the appropriate people. No guarantees here as the line may not be able to sustain the fast path without errors...
--
My Canada includes Quebec. |
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Coolman
join:2002-10-29
Thornhill, ON | reply to Glen1
what number should I call and how do I get to speak to a higher level tech, so he can actually understand what I'm talking about? |
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Glen1
These Are The Good Ol' Days.
Premium,MVM
join:2002-05-24
GTA Canada
·Bell Sympatico
| reply to Coolman
If you keep the short cord, then call them they may take you off the interleave profile because the errors would be fewer in number. The error counter times every 15 minutes so if you have a couple of hours of error free stats with the short cord they may change you to a "fast path" profile and your latency will be better. Make sense?
--
My Canada includes Quebec. |
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Coolman
join:2002-10-29
Thornhill, ON | reply to Coolman
I have a speedstream 5360 so I can't get stats.  |
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Lilan
@sympatico.ca
| reply to Coolman
Dont check your latency after using the 4ft telephone cord. But check your errors (rate) and your SNR in the DSL Stats page of your modem.
The long wire often is the culprit to occassional problems the modem has in keeping good sync if you are too far from the central office. |
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Coolman
join:2002-10-29
Thornhill, ON
| reply to Glen1
thanks again, it's funny because I am using an extension cord right now to connect. However, today I tried connecting the modem to a jack with a 4 foot telephone cord and I connected the modem to another computer. I did a line test and I still get the same latency ~80 ms on the first hop |
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Glen1
These Are The Good Ol' Days.
Premium,MVM
join:2002-05-24
GTA Canada
·Bell Sympatico
| reply to Coolman
You could call Sympatico and ask them if it is necessary to be on the interleave profile. They can check your error rate. The issue could be with poor internal wiring in your residence, if able you can check that. Some of the members here will have more suggestions. One thing to make sure you don't have is an extension cord going from the jack to the modem. If there is a distance issue you are better off using a long ethernet cable and putting the modem beside the jack with a 4 foot telephone cord. Just one of many suggestions.
--
My Canada includes Quebec. |
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Coolman
join:2002-10-29
Thornhill, ON | reply to Coolman
thanks for the reply, can you give me a suggestion on how to fix this? |
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Glen1
These Are The Good Ol' Days.
Premium,MVM
join:2002-05-24
GTA Canada
·Bell Sympatico
1 edit | reply to Coolman
Most likely you are on the Interleave profile. That causes a certain amount of latency as it checks for and does error correction. Here is the same tracert from another perspective:
Tracing route to www.dslreports.com [209.123.109.175]
over a maximum of 30 hops:
1 1 ms 1 ms 1 ms 192.168.2.1
2 21 ms 13 ms 11 ms 64.230.197.XXX
3 7 ms 6 ms 6 ms 64.230.221.201
4 7 ms 6 ms 6 ms 64.230.234.249
5 6 ms 6 ms 6 ms 64.230.233.93
6 17 ms 17 ms 17 ms core1-chicago23-pos0-0.in.bellnexxia.net [206.108.103.130]
7 18 ms 17 ms 16 ms rtp628841rts [64.230.203.46]
8 22 ms 17 ms 17 ms rtp629497rts [64.230.186.134]
9 66 ms 38 ms 38 ms nyk-bb1-pos0-3-0.telia.net [213.248.80.154]
10 38 ms 38 ms 38 ms nyk-b3-link.telia.net [213.248.82.10]
11 38 ms 39 ms 38 ms nac-110814-nyk-b3.c.telia.net [213.248.82.94]
12 39 ms 38 ms 39 ms 11.ge-2-3-0.gbr1.tl9.nac.net [209.123.11.98]
13 42 ms 42 ms 42 ms 0.so-5-0-0.gbr1.mmu.nac.net [209.123.11.53]
14 42 ms 42 ms 42 ms 0.so-2-0-0.gbr2.oct.nac.net [209.123.11.146]
15 117 ms 41 ms 42 ms 0.ge-0-0-0.gbr1.oct.nac.net [209.123.11.49]
16 42 ms 42 ms 42 ms www.dslreports.com [209.123.109.175]
Trace complete.
The latency is introduced after the Bell hand off point in Chicago...
--
My Canada includes Quebec. |
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Coolman
join:2002-10-29
Thornhill, ON
| Hey guys.
I am using Sympatico HSE but I'm on the 1.5mbit/380 kbit profile. I enjoy playing online games. I have noticed that my pings to servers are usually high. So I decided to do a line test and here are the results:
»/quality/nil/1972536
I noticed that I am 79ms on the first hop.
I also found out how to do a tracert so here is one to dslreports.com:
1 54 ms 49 ms 53 ms 64.230.197.204
2 50 ms 59 ms 51 ms 64.230.222.33
3 51 ms 50 ms 46 ms core3-toronto12-Gigabite4-2.in.bellnexxia.net [2
06.108.107.121]
4 58 ms 59 ms 62 ms core2-chicago23-pos10-0.in.bellnexxia.net [206.1
08.103.118]
5 62 ms 59 ms 59 ms rtp628930rts [64.230.203.42]
6 59 ms 61 ms 60 ms rtp629497rts [64.230.186.134]
7 78 ms 75 ms 73 ms nyk-bb1-pos0-3-0.telia.net [213.248.80.154]
8 76 ms 75 ms 75 ms nyk-b3-link.telia.net [213.248.82.10]
9 76 ms 72 ms 72 ms nac-110814-nyk-b3.c.telia.net [213.248.82.94]
10 116 ms 76 ms 76 ms 11.ge-2-3-0.gbr1.tl9.nac.net [209.123.11.98]
11 84 ms 80 ms 77 ms 0.so-5-0-0.gbr1.mmu.nac.net [209.123.11.53]
12 83 ms 77 ms 81 ms 0.so-2-0-0.gbr2.oct.nac.net [209.123.11.146]
13 185 ms 199 ms 74 ms 0.ge-0-0-0.gbr1.oct.nac.net [209.123.11.49]
14 78 ms 77 ms 75 ms www.dslreports.com [209.123.109.175]
Is there anything I can do to fix my latency problem? |
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