puresugar
join:2006-02-08
Sunnyvale, CA | reply to chesney09
Re: Hmmm....
Lately I notice poor router delays > 200ms, seems related to how this CEO thinks.. The customer is "not" KING.
Business 101: listen to your CUSTOMERS or die. |
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fiberguy
My views are my own.
Premium
join:2005-05-20
| said by puresugar  :Lately I notice poor router delays > 200ms, seems related to how this CEO thinks.. The customer is "not" KING. Business 101: listen to your CUSTOMERS or die. That statement could not be further from the truth. Customers tend to be lazy and non responsive. People have had and always will have the power to vote with their money - history has shown they don't.
There COULD be a churn rate away from cable to other providers, but in the case of FiOS? it won't be an over night thing.
Don't assume that "the average peson" will follow the angriest of people. These news stories act as if they have "the heart of every American" and that they represent the masses. Sure, people may be angry, but you have to remember that people are also very lazy.
There is a small percentage of people in this country that spend their time being offended, angry, and upset about something... it's the American way!
I do want to agree that you DO have to listen to your customers... I would disagree with the statement of the customer is always right - BUT, the customer is always still the customer.  |
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nozzer
join:2004-06-25
Waltham, MA | I agree with that. In our town we have had an overbuilder (RCN) that is faster and cheaper for a number of years. Comcast STILL has twice as many customers, yet far more complaints per customer. |
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WileEC
mindtaker, macky cat, etc.
join:2002-02-07
Yonkers, NY
 ·Verizon FIOS
| reply to fiberguy
I completely disagree... people will flock to products that offer more value, better service and/or better price points as time goes by and people become more familiar with their choices. VoIP is a perfect example of that. More and more people are taking package deals from their cable co inclusive of VoIP phone services. Why? Because it's cheaper and everything comes nice nice on one bill. Me, I already have FIOS in a move from Optimum Online (Cablevision). I am so satisfied with FIOS that I can't imagine ever going back to OOL, no matter what deals or enticements they offer. FIOS service has been so superior that it infuriates me that I was forced into dealing with OOL for as long as I was. I am waiting anxiously for the FIOS TV rollout in my area so that I can kiss Cablevision goodbye for TV service (okay, less a kiss and more like a slap in the head, really). Technology marches forward. People will vote with their wallets and the companies that stand to lose the most are the ones that are standing still and "are not worried." The companies that forge new roads will stand to profit (or lose) the most. In the case of FIOS, the competition should be very concerned.
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Experience one of the most beautiful women on earth at PetraCentral! (yes, I work there!) |
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LinuxJunkie
join:2005-01-19
Cyberspace
2 edits | reply to fiberguy
I also disagree. If Verizon offered service in my area (unfortunately, i'm in the "armpit" of the SNET, I mean SBC, I mean AT&T! area -- formerly served by SNET of Connecticut) and if FIOS were offered in my area, there's no way in hell I'd stick around on a $42/month 6 Mbps / 384 Kbps Comcast HSI connection if I could get a 15 Mbps / 2 Mbps FIOS connection for less money. The fact of the matter is, Roberts isn't sweating FIOS yet because he knows that our lovely (and uncorrupt -- HAHAHAHA YEAH RIGHT) local governments have essentially killed any chance of national competition. Franchise agreements are what limit our options and limit any sort of competition -- people can't choose to go with a cheaper or better alternative if it doesn't friggin' exist!
If we want anything to change, we need to petition our government at the local level to kill franchise agreements altogether, once and for all. Only way that will happen is to vote out all the old fart, corrupt bastards that are currently in office taking kickbacks from big business. |
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