anectine17
Premium,MVM
join:2003-01-05
Mountain Home, ID
| said by Black05Hemi  :Their promise to call you is worthless...They just tell you that, to get you off the phone... I've been told twice over 3+ years that they'd call back within 3 days. The first time, they called back on day 2. The second time, when hour 72 arrived and they hadn't called, I was on the phone with my case number in hand. I was prepared to call every hour on the hour until I talked to engineering. Luckily they put me right through on the first call, and he talked me right through the problem.
If they haven't called you back within 72 hours, you need to be aggressive and hold them to the committment. Keep calling until you're satisfied. I can't believe the number of people I hear that say "they never called back within 3 days". And you did nothing about it?!!??!! Good luck.
Alden
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