global_dev
join:2005-09-23
Woodbridge, VA
 ·callwithus
|  VOIP Call recording
a quick questions... over on at this site »www.iwillteachyoutoberich.com/ar···_to.html the writer mentions his notes after talking with a Customer service representative.
I take notes quite often when speaking to these people. I get a ticket number, a name, a date. Being able to "remind" them quickly has been helpful.
However, most of the time, at the beginning of the call there is a message that states that "this call may be recorded for quality assurance". My staying on the line is an implicit acceptance of being recorded for various state laws.
My question is this: does that statement and my implicit acceptance amount to 2 party knowledge that the call is being recorded, so that I can record the conversation as well? or do i need to restate that "i may record this for quality assurance" as well. |
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ggarcia
join:2002-10-21
La Porte, TX | Depends on state laws. In Texas as long as one party knows that he or she is being recorded its legal. |
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NoVaVoiper
join:2003-10-21
Arlington, VA
·ViaTalk
| reply to global_dev
If they tell you the call is being recorded you legally have a right to record as well -- there is a dual consent at that point.
There may be limits to what you can do with the recording (such as send to the media for rebroadcast), but the act of recording that conversation would be legal in all states. |
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ac_crusade
join:2005-10-06 | reply to global_dev
That is nice to know. If I had know about that before, I probably would have an easier time of convincing Customer Service that I DID call them the last time about the same problem.  |
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Daver2
join:2004-11-15
Eagleville, TN | So if you did want to record the call, how would you go about it?? i.e. some recording program running on your PC?? or the old tape recorder on the phone line?? |
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ac_crusade
join:2005-10-06 | I know that there is software to record from your pc with some equipment from radio shack. Don't know much about that. For me, I just want to test *1 Option that ViaTalk offered.
There probably are some softphones that could do it to. |
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global_dev
join:2005-09-23
Woodbridge, VA | reply to global_dev
besides asterisk, expresstalk softphone can record, an app called oreka »oreka.sourceforge.net/ sniffs rtp. |
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RockyBB
Premium
join:2005-01-31
Longmont, CO | reply to global_dev
rumor is that ViaTalk has launched that feature in their VOIP service. |
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scr00ge
join:2002-03-23
Brooklyn, NY
| reply to Daver2
said by Daver2  :So if you did want to record the call, how would you go about it?? i.e. some recording program running on your PC?? or the old tape recorder on the phone line?? same here. i canceled an at&t account because a customer service rep told me upstate ny was part of my home calling area and got charged a lot of money in roaming charges. if i was able to record that, i probably would have an at&t cell phone right now. however, it ended really ugly.:( |
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