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[DTA310] Firmware Recovery Thread »
« [General] *@Home question regarding voicemail  

global_dev

join:2005-09-23
Woodbridge, VA
·callwithus

VOIP Call recording

a quick questions... over on at this site »www.iwillteachyoutoberich.com/ar···_to.html the writer mentions his notes after talking with a Customer service representative.

I take notes quite often when speaking to these people. I get a ticket number, a name, a date. Being able to "remind" them quickly has been helpful.

However, most of the time, at the beginning of the call there is a message that states that "this call may be recorded for quality assurance". My staying on the line is an implicit acceptance of being recorded for various state laws.

My question is this: does that statement and my implicit acceptance amount to 2 party knowledge that the call is being recorded, so that I can record the conversation as well? or do i need to restate that "i may record this for quality assurance" as well.
ggarcia

join:2002-10-21
La Porte, TX

Re: VOIP Call recording

Depends on state laws. In Texas as long as one party knows that he or she is being recorded its legal.
NoVaVoiper

join:2003-10-21
Arlington, VA
·ViaTalk

If they tell you the call is being recorded you legally have a right to record as well -- there is a dual consent at that point.

There may be limits to what you can do with the recording (such as send to the media for rebroadcast), but the act of recording that conversation would be legal in all states.
ac_crusade

join:2005-10-06
That is nice to know. If I had know about that before, I probably would have an easier time of convincing Customer Service that I DID call them the last time about the same problem.
Daver2

join:2004-11-15
Eagleville, TN

Re: VOIP Call recording

So if you did want to record the call, how would you go about it?? i.e. some recording program running on your PC?? or the old tape recorder on the phone line??
ac_crusade

join:2005-10-06

Re: VOIP Call recording

I know that there is software to record from your pc with some equipment from radio shack. Don't know much about that. For me, I just want to test *1 Option that ViaTalk offered.

There probably are some softphones that could do it to.
scr00ge

join:2002-03-23
Brooklyn, NY

said by Daver2 See Profile :

So if you did want to record the call, how would you go about it?? i.e. some recording program running on your PC?? or the old tape recorder on the phone line??
same here. i canceled an at&t account because a customer service rep told me upstate ny was part of my home calling area and got charged a lot of money in roaming charges. if i was able to record that, i probably would have an at&t cell phone right now. however, it ended really ugly.:(

global_dev

join:2005-09-23
Woodbridge, VA
besides asterisk, expresstalk softphone can record, an app called oreka »oreka.sourceforge.net/ sniffs rtp.

RockyBB
Premium
join:2005-01-31
Longmont, CO
rumor is that ViaTalk has launched that feature in their VOIP service.
Forums » VOIP etc » Voice Over IP - VOIP » VOIP Tech Chat[DTA310] Firmware Recovery Thread »
« [General] *@Home question regarding voicemail  


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