rdelp
join:2003-12-18
Chattanooga, TN
|  [News] Comcast imposing invisible caps again
Greeetings,
Its been 2 years since I have seen this, but needless to say If you are a high downloader, you will be getting a call or letter soon.
I got a call from some not so intelligent Comcast employee today. Regarding network abuse. Now I have the Pro Account $95/mo for 6MB/768K I believe the speeds are. Anyways, I dealt with this little issue about 2 years ago. I had gotten a call from the same $5.75/hr person. Saying the samething, too much usage, can't tell ya how much nor can I tell what is a reasonable limit.
Now 2 years ago when I called my local office (best advice, i will be doing this Monday) Locals advised me that I needed the Pro Account, so I signed up for it and maintained my usage. My usage hasn't changed much, yet Today, I got the call.
here is my page I was posting notes 2 years ago on, and now have updated with latest.
»www.livewxradar.com/comcast.htm
I looked for topics on this before posting, looks like I may be the first one to get nailed.
Unbelievable!
I know Comcast monitors or employees do. Would it be so hard to hire someone to make these calls, with half a brian and could advise me on what type of account I need if I wish to continue my currect usage?
Rob D> |
|
SuperNet33
Go Ninja,Go Ninja Go..
Premium
join:2002-10-08
Harwood Heights, IL
clubs:   | wow, comcast .. how sad... why do they do this? |
|
Mtav80
Premium
join:2002-12-28
Loveland, CO | reply to rdelp
You have a ballpark on how much you downloaded to trigger the call? |
|
rdelp
join:2003-12-18
Chattanooga, TN
| My aveage monthly has been 300GB - 600GB a month on average over the past 3 years. I can understand why that would be a problem on the standard accounts, have no problem paying extra either, I just was ticked the way the handled it 2 years ago. Now they are doing the samething.
I do monitor these boards off and on and had seen many report that standard accounts were running up to 500GB with no problems. So I was not worried being on the Pro.
Last month I went over the 600GB, but I know I had a couple of times earlier last year. Nothing was said, so I am ASSUMING this is starting this year.
I just noticed one of the other topics about 16Mb download speeds. If my memory is correct, 2 years ago they were doubling speeds.
Rob D. |
|
dadkins
Can you do Blu?
Premium,MVM
join:2003-09-26
Hercules, CA
 ·Comcast
| Just for curiosity's sake, WTF are you downloading that much for anyways?
What exactly ARE you downloading?
That's ~694MB per hour @ 500GB per month. 
--
Think outside the Fox... Opera |
|
jakoe420
join:2003-09-05
Knoxville, TN
clubs: | reply to rdelp
I usually DL average of 60-100 GB every week, haven't gotten any call. |
|
rdelp
join:2003-12-18
Chattanooga, TN | reply to dadkins
Most of it is work related, plus the kids each have a computer, streaming Tv/radio, cinemanow.com downloads those are only a gig each, not that bad.
Rob |
|
MrChupacabra
Premium
join:2003-03-26
Florida
·Bright House
 ·Cingular Wireless
| reply to rdelp
Well outside of the obviousness of this link ( »www.comcast.net/terms/index.jsp ) the reason you most likely got those notices is you would have had to have so much going on for your downloading that you started to negatively impact performance for the area you are in. When that happens they'll notify you to calm it down a bit.
As for complaining about it. Its kinda mute. The AUP you agree to by having service pretty much puts you at the will of the abuse department. I also assure you those folks make much more than 5.75/hour.
If the bulk of it is work related information, I'd talk to them about it to find out what type of account you will need so that you can do your work and not be bugged about bandwidth issues.
Overall I think it bites and wish they would give a ball park figure on what is considered bandwidth abuse.
That said, yeah Reston, Va is getting the first speed boost this month. Other areas though are in the dark on if they will get the same speed increases though.
--
Any intelligent fool can make things bigger, more complex, and more violent. It takes a touch of genius -- and a lot of courage -- to move in the opposite direction. --Albert Einstein |
|
EnasYorl
Thieves World
join:2001-12-02
West
 ·Verizon Online DSL
| reply to rdelp
I would hazard to guess your pushing your CMTS port into the red.
Remember it's a 40Mbps pipe and if your using a constant 8Mbps your using 20% of the bandwidth to your node.
TOS
Viii. restrict, inhibit, interfere with, or otherwise disrupt or cause a performance degradation, regardless of intent, purpose or knowledge, to the Service or any Comcast (or Comcast supplier) host, server, backbone network, node or service, or otherwise cause a performance degradation to any Comcast (or Comcast supplier) facilities used to deliver the Service
»www.comcast.net/terms/use.jsp
Further down
Network, Bandwidth, Data Storage and Other Limitations
Comcast may provide versions of the Service with different speeds and bandwidth usage limitations, among other characteristics, subject to applicable Service plans. You shall ensure that your use of the Service does not restrict, inhibit, interfere with, or degrade any other user's use of the Service, nor represent (in the sole judgment of Comcast) an overly large burden on the network. In addition, you shall ensure that your use of the Service does not restrict, inhibit, interfere with, disrupt, degrade, or impede Comcast's ability to deliver and provide the Service and monitor the Service, backbone, network nodes, and/or other network services.
You further agree to comply with all Comcast network, bandwidth, and data storage and usage limitations. You shall ensure that your bandwidth consumption using the Service does not exceed the limitations that are now in effect or may be established in the future. If your use of the Service results in the consumption of bandwidth in excess of the applicable limitations, that is a violation of this Policy. In such cases, Comcast may, in its sole discretion, terminate or suspend your Service account or request that you subscribe to a version of the Service with higher bandwidth usage limitations if you wish to continue to use the Service at higher bandwidth consumption levels.
You may have to ask what the limits are on a Commercial Grade account. |
|
mdmaddox
Premium
join:2002-12-29
Federal Way, WA
2 edits | reply to MrChupacabra
MrChupacabra
In his post he did say he ask and upgrade to the pro account as per comcast request 2 years ago to support his habit. His usage has been about the same over the last 2 years. Sounds like Comcast doesn't want to honer their end and
support their growth in his area. It's cheaper to cut him off then to upgrade. Since Comcast is stressing their bandwidth with Voice, On demand and their own Video maybe they can tell his neighbors not to do VOD stop making phone calls so much!
In what I have read Broadband Is 4th in the pecking order |
|
LeftOfSanity
join:2005-11-06
Felton, DE
| reply to rdelp
said by rdelp  :Greeetings, Its been 2 years since I have seen this, but needless to say If you are a high downloader, you will be getting a call or letter soon. I got a call from some not so intelligent Comcast employee today. Regarding network abuse. Now I have the Pro Account $95/mo for 6MB/768K I believe the speeds are. Anyways, I dealt with this little issue about 2 years ago. I had gotten a call from the same $5.75/hr person. Saying the samething, too much usage, can't tell ya how much nor can I tell what is a reasonable limit. Now 2 years ago when I called my local office (best advice, i will be doing this Monday) Locals advised me that I needed the Pro Account, so I signed up for it and maintained my usage. My usage hasn't changed much, yet Today, I got the call. here is my page I was posting notes 2 years ago on, and now have updated with latest. » www.livewxradar.com/comcast.htmI looked for topics on this before posting, looks like I may be the first one to get nailed. Unbelievable! I know Comcast monitors or employees do. Would it be so hard to hire someone to make these calls, with half a brian and could advise me on what type of account I need if I wish to continue my currect usage? Rob D> 1. I call BS
2. If you have the Pro Account, you need to call sales/service. Pro account is being phased out. Pro account is not offered anymore,you can get the same speeds for 42.95 if you have TV also. Plus if you need the 4 IP's that's only 6.95 x 4 = 27.80 + 42.95 = 70.75, cheaper.
3. I have downloaded many things from Usenet (therefore get my full speed) constantly everyday for the months on end, and haven't gotten a "letter".
4. Comcast takes care of their employees from what my buddy tells me. They keep 95% of their call centers in the US. They make much more than 5.75. What do you make?
5. "I know Comcast monitors or employees do. Would it be so hard to hire someone to make these calls, with half a brian and could advise me on what type of account I need if I wish to continue my currect usage?"
5a. What do you mean? You ask if someone with half a BRIAN (I think you meant brain) can call you. I think they have.
--
Fighting on the Internet is like winning the Special Olympics. Win or lose, your still Retarted! |
|
oldTDNickell
Premium
join:2000-12-19
Federal Way, WA
| reply to rdelp
said by rdelp :Greeetings, Its been 2 years since I have seen this, but needless to say If you are a high downloader, you will be getting a call or letter soon. I got a call from some not so intelligent Comcast employee today. Regarding network abuse. Now I have the Pro Account $95/mo for 6MB/768K I believe the speeds are. Anyways, I dealt with this little issue about 2 years ago. I had gotten a call from the same $5.75/hr person. Saying the samething, too much usage, can't tell ya how much nor can I tell what is a reasonable limit. Now 2 years ago when I called my local office (best advice, i will be doing this Monday) Locals advised me that I needed the Pro Account, so I signed up for it and maintained my usage. My usage hasn't changed much, yet Today, I got the call. here is my page I was posting notes 2 years ago on, and now have updated with latest. » www.livewxradar.com/comcast.htmI looked for topics on this before posting, looks like I may be the first one to get nailed. Unbelievable! I know Comcast monitors or employees do. Would it be so hard to hire someone to make these calls, with half a brian and could advise me on what type of account I need if I wish to continue my currect usage? Rob D> The pro account and the regular account are the same when it comes to downloading.
To much is to much.:( |
|
rdelp
join:2003-12-18
Chattanooga, TN
| reply to EnasYorl
Thats why they moved me to the PRO account.
As luck would have it, I still cannot get DSL in my area, strange I am in the downtown area, should be able to get it. I don't believe there are restrictions on the DSL, but haven't did much research since I am still out in the cold.
Rob D. |
|
rdelp
join:2003-12-18
Chattanooga, TN
| reply to oldTDNickell
The pro account and the regular account are the same when it comes to downloading.
To much is to much.:(
Did they just change that? When I moved to PRO from standard, I changed nothing and did not hear from abuse til today. Outside of static IP addy, kinda pointless to pay extra, and I think the standard is 8Mpbs.
Rob |
|
oldTDNickell
Premium
join:2000-12-19
Federal Way, WA | reply to rdelp
The AUP is the same for both.
Having a pro account does not allow you to download anymore then a regular account. |
|
mdmaddox
Premium
join:2002-12-29
Federal Way, WA
1 edit | TD
IAW the AUP isn't the only thing we are real guaranteed is to pay Comcast monthly for a service that may or may not be there.
Sorry I just get tried of the lawyer speak as to why Comcast doesn't haven't to do anything and I know the rest of the ISP are the same but I am a comcast user and this is a Comcast forum. |
|
CableTool
Poorly Representing MYSELF.
Premium
join:2004-11-12
| reply to rdelp
I think the best way to get your point across intelligently is to belittle the person that called you and make assumptions about his income and itelligence. This is obviously making you feel better about the situation.. Of course its in no way related to the issue but Im sure there is some reason why people love to tear other people down.
As far as the "letter" ( or phone call in this case)and caps, just go on with your life. If your habits havent changed in 2 years and you got a call out of the blue it just seems more random then anything. A little monitoring for the sake of some report and you are a part of paper/busy work history.
I also have no idea what the caps are but I admit Ive never looked into it but just from this board alone Ive seen people contacted who reach 5-600 gigs a month. And apparently thats where you are at.
One call in 2 years? Not bad-
--
*´*)
¸.•´¸.•*') ¸.•*.
(¸.•´ (¸.•'
Technicians -Unplugged |
|
oldTDNickell
Premium
join:2000-12-19
Federal Way, WA | reply to rdelp
Who every told you that the pro account allowed you to download more each month was wrong.
You haven't had a problem before because no one on your node complained.
All you have to do is slow down and you will be alright. |
|
EnasYorl
Thieves World
join:2001-12-02
West
·Verizon Online DSL
| reply to rdelp
From Verizon's TOS »www.verizon.net/policies/vzcom/d···licy=tos
3.6.5 You may not use the Broadband Service to host any type of server personal or commercial in nature.
3.7 Verizon reserves the right to audit connections electronically to enforce these or any other provision of the Agreement.
3.8 Verizon also reserves the right in our sole discretion, with or without notice to you, to modify or restrict the bandwidth available to download content from our Usenet Newsgroup services.
14.4 Verizon Network. For the purposes of backup and maintenance, we may use, copy, display, store, transmit, translate, rearrange, reformat, view and distribute your information to multiple Verizon servers. We do not guarantee that these procedures will prevent the loss of, alteration of, or the improper access to, your information.
14.5 Monitor of Network Performance. Verizon automatically measures and monitors network performance and the performance of your Internet connection and our network as part of this process. We also will access and record information about your computer's profile and settings and the installation of software we provide in order to provide customized technical support and you agree to permit us to access and record such data for the purposes described in this Agreement. We do not share information collected for the purpose of network or computer performance monitoring or for providing customized technical support outside of Verizon or its authorized vendors, contractors and agents. You hereby consent to Verizon's monitoring of your Internet connection and network performance, and the access to and adjustment of your computer settings, as they relate to the Service, Software, or other services which we may offer from time to time. |
|
oldTDNickell
Premium
join:2000-12-19
Federal Way, WA | reply to rdelp
This is a post on this issue from Aug.2003.
»Re: anyone got a letter on a pro account? |
|
