Unregistered User
@69.244.x.x
| reply to bear73
Re: Nice customer service response by Earthlink/Covad
I just wish ELN would dump the outsourced tech support. I support the right of the Indian techs to make a living as much as anyone, but the support just isn't as good as it was when they were based here. And we sure do need the jobs at home.
Really, if ELN pitched themselves as an American sompany with tech support based here, especially in small towns, and they rolled out this bundled service with Covad in lots of markets, they'd have a potent marketing campaign to work with. Give people VoIP that works, to them, just like their phone line, plus, give them good DSL, and many may take a serious look at it.
I also think they could go far by stressing that they support a neutral Internet connection. All they need to do is go to Google and other sites and tell them, "Look, we aren't going to try to extort money from you." Make the content providers feel good about working with you, and you'll have a much friendlier relationship with them. |
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The Beer
I Love It When A Plan Comes Together
Premium
join:2001-07-24
Omaha, NE
clubs: | Some of Earthlink Support is outsourced to West Corp in Omaha, NE. USA 93rd and Bedford ave to be exact. |
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Unregistered User
@69.244.x.x
| Good. I'm glad to see that "ruralsourcing" is catching on. Not that Omaha is rural by any means, but it isn't a huge market, either.
There are many small markets with people who could do stuff like this. Not to mention that these areas are nice places to live, with a low cost of living and a more laid back lifestyle. |
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vavoiper
join:2005-03-08
Falls Church, VA
| reply to The Beer
"Not as think as you drunk as I am"...after studying it for 1 minute, I laughed my ass for 5. Too funny! Reminds me of the Buffet song "The weather is here, I wish you were beautiful."
Excellent points on potential ELNK/COVD marketing strategy. I like the tagline that they've tried a few times that it's "The Fire Your Phone Company" service.
I think they're playing nice with T & VZ hoping for out-of-region business though and will refrain from smacking them too much. |
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macken 657
join:2006-01-29
Ballwin, MO | reply to Unregistered User
lots of telemarketing and customer service companies in Omaha due to accent neutral voice of it's citizens |
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