McWizzard
join:2001-06-01
Plymouth, MI
| EL - $149.95 Early Term Charge - Why?
I'm just now getting ready to pay some bills and reviewing my CC acount to find a $190.91 carge from Earthlink on 2/6/06.
They've charged me for monthly dsl service PLUS $149.95 Early Termination Fee.
News Flash ! I've never terminated!
My account with EL goes back to March of 2002.
Anybody else seeing these types of charges showing up on their still active accounts?
I'm wondering if this is some "creative" method for EL to bump their revenue during a slow quarter.
There has to be some type of audit trail (or should be but probably isn't) that would show how this was triggered and by who. |
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skj
Welcome to the far side of reality
Premium,Mod
join:2002-04-04
Atlanta, GA | Call and ask them to remove it. In the meantime, do a charge back on your credit card to dispute the charge. |
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Doctor Olds
I Need A Remedy For What's Ailing Me.
Premium,VIP
join:2001-04-19
1970 442 W30
clubs:
| reply to McWizzard
said by McWizzard  :Anybody else seeing these types of charges showing up on their still active accounts? Nope. Customer since 1996 and never seen that.
said by McWizzard :I'm wondering if this is some "creative" method for EL to bump their revenue during a slow quarter. Doubtful. It would be all over the web and newspapers in a single month.
said by McWizzard :There has to be some type of audit trail (or should be but probably isn't) that would show how this was triggered and by who. Only they can tell you.
Did you by any chance change your phone service or change your phone number?
Did you renew your contract in the last 12 months?
Regards,
Doctor Olds
--
What’s the point of owning a supercar if you can’t scare yourself stupid from time to time? |
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Doctor Olds
I Need A Remedy For What's Ailing Me.
Premium,VIP
join:2001-04-19
1970 442 W30
clubs:
| reply to skj
said by skj :Call and ask them to remove it. In the meantime, do a charge back on your credit card to dispute the charge. I don't think you normally do both at the same time. Are you sure? A charge back request is after you have tried to work out a problem charge with a merchant and get no where.
Regards,
Doctor Olds
--
What’s the point of owning a supercar if you can’t scare yourself stupid from time to time? |
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fatness
subtle
Janitor
join:2000-11-17
fishing
 ·EarthLink
Host:
Earthlink DSL
TekSavvy
Forum Feature Requ..
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Rants, Raves, and ..
| reply to McWizzard
I was mistakenly charged an early termination fee by EL once. I believe I got it resolved through one of the EL techs we've had in the forum.
--
We're going to Texas. |
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skj
Welcome to the far side of reality
Premium,Mod
join:2002-04-04
Atlanta, GA
Host:
Charter HSI/CATV
Earthlink DSL
Embarq
ISP b2b etc
Cisco
1 edit | reply to Doctor Olds
said by Doctor Olds :said by skj :Call and ask them to remove it. In the meantime, do a charge back on your credit card to dispute the charge. I don't think you normally do both at the same time. Are you sure? A charge back request is after you have tried to work out a problem charge with a merchant and get no where. Regards, Doctor Olds The charge back just puts the amount in dispute. You have 60 days to do one, otherwise the charge becomes permanent, even if it was in error. There is often no telling how long these things take to be corrected. It can't hurt to do a charge back in the meantime to protect your rights. The credit card company will be contacting the merchant anyway. |
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sublime42083
join:2005-09-22
Sparta, NJ | Charging back is a bad idea. Most companies don't appreciate it and there will probably be penalties.
If it was a billing error by Earthlink, it would be wise, and probably less messy to just call and inquire. |
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biv
Bbr Biv
Premium,MVM
join:2000-09-26
Baltimore, MD
·Verizon Online DSL
| said by sublime42083 :Charging back is a bad idea. Most companies don't appreciate it and there will probably be penalties. If it was a billing error by Earthlink, it would be wise, and probably less messy to just call and inquire. Perhaps the proper term isn't being used here. It is very wise to notify your CC company and let them know that you intend to dispute the charge from EL. That's the start of a fairly lengthy process (depending upon your CC company) that can lead to a charge back.
If EL doesn't fix it on their end and you do not dispute the charge within the time alloted by your CC company, then you are completely SOL. Disputing the charge AND contacting EL is the appropriate course of action.
--
Don't blame me. I voted for the one with a brain. |
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public
join:2002-01-19
Santa Clara, CA
·DSL EXTREME
| said by biv208495:
If EL doesn't fix it on their end and you do not dispute the charge within the time alloted by your CC company, then you are completely SOL. Disputing the charge AND contacting EL is the appropriate course of action.
Earthlink will try to get you to accept service credit instead of a charge back refund.
If you accept you will give Earthlink a free loan. |
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