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Forums » US Cable Support » Comcast » Comcast HSI » [Connectivity] connectivity issues in willow grove, pa, area?
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LoMo

@comcast.net
[Connectivity] connectivity issues in willow grove, pa, area?

I've noticed some pretty shoddy connectivity here in Lower Moreland, PA. My Comcast office is in Willow Grove. Modem levels look OK, but it falls out of sync and back a few times a day this past week or so.

Anyone else?


draven
Premium,Mod
join:2002-02-20
my bunker

Host:
General Questions
No, I Will Not Fix..

1 edit
Re: [Connectivity] connectivity issues in willow grove, pa, area

I did lose my connection mysteriously today in Warrington, just a few miles north of you. However, a simple restart of my LAN's wireless router and I was fine.

I'm not sure what caused my LAN to lose it's connection but it doesn't happen often. However, it hasn't happened but this one time.

mkmark

join:2006-02-27
Philadelphia, PA

reply to LoMo
I'm still having problems. I did a line quality test, but am unable to determine if this tells me there's something wrong at my house or if there is something wrong on Comcast's end.

Here are the last few hops of "East Coast to Me":
18 po10-ur02.northeastave.pa.panjde.comcast.net 0% 60 60 10.44 12.50 124.90
19 po10-ur01.willowgrove.pa.panjde.comcast.net 0% 60 60 10.12 10.32 10.66
20 ge-0-11-ur01.lowermorlend.pa.panjde.comcast.net
note: this hop has shown icmp loss previously. 5% 57 60 14.60 26.10 43.00
21 ge-0-1-ubr01.lowermorlend.pa.panjde.comcast.net 5% 57 60 17.58 21.28 32.19
22 c-68-80-40-240.hsd1.pa.comcast.net 9% 55 60 26.66 30.97 42.36

Here are the last hops of "West Coast to Me"
22 po10-ur01.northeastave.pa.panjde.comcast.net 0% 60 60 84.04 84.30 86.85
23 po10-ur02.northeastave.pa.panjde.comcast.net 0% 60 60 83.94 84.12 84.42
24 po10-ur01.willowgrove.pa.panjde.comcast.net 0% 60 60 83.98 84.19 84.52
25 ge-0-11-ur01.lowermorlend.pa.panjde.comcast.net
note: this hop has shown icmp loss previously. 7% 56 60 93.96 115.38 915.84
26 ge-0-1-ubr01.lowermorlend.pa.panjde.comcast.net 15% 51 60 87.02 95.42 120.54
27 c-68-80-40-240.hsd1.pa.comcast.net 14% 52 60 94.97 104.60 120.70

The loss starts 2 hops before my cable modem. Would this suggest that it's a problem with those routers and not my connection?

Thanks for bearing with me.

mkmark

join:2006-02-27
Philadelphia, PA
reply to LoMo
Oh, by the way. LoMo was me -- I'm just registered now!

Wisp

join:2005-09-07
Bryn Athyn, PA
reply to LoMo
My ping times are terrible. Voip is no use now. This sucks.


Johkal
Cool Cat
Premium,MVM
join:2002-11-13
Happy Valley
clubs:
Have you called tech support?

Wisp

join:2005-09-07
Bryn Athyn, PA
called, no help, the rep said the ping time of 100ms is normal. Then I did a tracet, and got sbout 20 ms each hop,
this is crazy


GanJa
Just Say No
Premium
join:2003-02-24
Crack House
reply to LoMo
I am also having issues in PottsTown Pa. Did a speedtest, and got 600/70.
--
Get off the T-I-P of My D-I-C.

rody_44
Premium
join:2004-02-20
Quakertown, PA
reply to LoMo
all your tests have nothing to do with you losing sync. whats your modem levels?

mkmark

join:2006-02-27
Philadelphia, PA
reply to LoMo
My downstream Signal to Noise Ratio is 36 dB. Power level is -4 dBmV. My upstream power level is 47 dB.


Johkal
Cool Cat
Premium,MVM
join:2002-11-13
Happy Valley
clubs:
What modem do you have & firmware version?

mkmark

join:2006-02-27
Philadelphia, PA

reply to LoMo
Motorola SB4100

Software Version: SB4100-1.4.9.0-SCM00-NOSH
Hardware Version: 0
MIB Version: II
GUI Version: 1.0
VxWorks Version: 5.3

Yes, I've called tech support a couple times. First they said there were problems in the area. Then they said there weren't. Then they said there were again.

I'm still confused. My connection is definitely BETTER, but I still have packet loss. I don't believe I'm losing sync anymore.

Still open to any suggestions. Thanks in advance!


Johkal
Cool Cat
Premium,MVM
join:2002-11-13
Happy Valley
clubs:
·Comcast Digital Vo..
·Comcast
·Vonage


1 edit
Your 4100 is using good firmware.
Your signal levels are great.

It doesn't leave much as variables except a Comcast issue or the slight chance the 4100 is having "hardware issues".

Check your signal levels a couple times a day and check the logs.

Can you post the log please?
--
Write me up for 125.......I Can't Drive 55 »redrocker.com/ »cabowabo.com/

dnuge

join:2004-01-16
Philadelphia, PA


1 edit
go to the help catagory on the left of the home page down the bottom to network health. earlier this week it stated engineers were performing maintainance in the willow grove area. the network health will list where and when they are working on the network. i usually test at 3Mb down even tho i have 6Mb service. this morning sat. it was this :::.. Download Stats ..:::
Connection is:: 7113 Kbps about 7.1 Mbps (tested with 5983 kB)
Download Speed is:: 868 kB/s
Tested From:: »testmy.net (main)
Test Time:: 2006/03/04 - 10:41am
Bottom Line:: 127X faster than 56K 1MB Download in 1.18 sec
Diagnosis: Awesome! 20% + : 47.48 % faster than the average for host (comcast.net)
Validation Link:: »testmy.net/stats/id-GEWOBPI85

TROLL131313

join:2004-12-21
Horsham, PA
·Comcast

reply to LoMo
I am in Horsham...and I would have to agree that there is a network issue. But all seems fine for now....but there is some thing odd here....

Here is a speed test with trace route.....

:::.. Download Stats ..:::
Connection is:: 8410 Kbps about 8.4 Mbps (tested with 5983 kB)
Download Speed is:: 1027 kB/s
Tested From:: »testmy.net (main)
Test Time:: 2006/03/04 - 2:10pm
Bottom Line:: 150X faster than 56K 1MB Download in 1 sec
Diagnosis: Awesome! 20% + : 74.34 % faster than the average for host (comcast.net)
Validation Link:: »testmy.net/stats/id-Q05ILKCPA

:::.. Upload Stats ..:::
Connection is:: 658 Kbps about 0.7 Mbps (tested with 1496 kB)
Upload Speed is:: 80 kB/s
Tested From:: »testmy.net (main)
Test Time:: 2006/03/04 - 1:12pm
Bottom Line:: 12X faster than 56K 1MB Upload in 12.8 sec
Diagnosis: Awesome! 20% + : 86.4 % faster than the average for host (comcast.net)
Validation Link:: »testmy.net/stats/id-O059UKN4Y

NeoTrace Trace Version 3.25 Results
Target: testmy.net
Date: 3/4/2006 (Saturday), 3:25:20 PM
Nodes: 20

Node Data
Node Net Reg IP Address Location Node Name
1 - - 10.10.10.4 40.182N, 75.150W troll-ws-01
2 1 - 10.10.10.1 Unknown
3 - - 0.0.0.0 Unknown No Response
4 2 1 68.86.217.117 Philadelphia ge-9-2-ur01.upperdublin.pa.panjde.comcast.net
5 3 1 68.86.209.166 Philadelphia po10-ur01.plymouthmtng.pa.panjde.comcast.net
6 4 1 68.86.209.170 Philadelphia po20-ur02.norristown.pa.panjde.comcast.net
7 5 1 68.86.209.106 39.889N, 75.372W po21-ar01.wallingford.pa.panjde.comcast.net
8 6 1 68.86.208.29 39.889N, 75.372W po90-ar01.401nbroadst.pa.panjde.comcast.net
9 7 - 68.86.211.14 Philadelphia
10 8 - 12.119.53.53 Unknown
11 9 2 12.123.137.49 Philadelphia tbr2-p012401.phlpa.ip.att.net
12 10 2 12.122.2.85 WASHINGTON D.C. tbr1-cl9.wswdc.ip.att.net
13 11 2 12.122.10.30 St. Louis tbr1-cl4.sl9mo.ip.att.net
14 12 2 12.122.10.90 Dallas tbr2-cl6.dlstx.ip.att.net
15 13 2 12.123.196.97 Dallas gar1-p370.dlrtx.ip.att.net
16 14 - 12.119.136.14 Dallas
17 15 3 70.85.127.30 Unknown vl31.dsr02.dllstx3.theplanet.com
18 15 3 70.85.127.91 Unknown vl42.dsr02.dllstx4.theplanet.com
19 16 3 67.18.116.69 Dallas gi1-0-1.car17.dllstx4.theplanet.com
20 16 3 67.18.179.85 Dallas 85.67-18-179.reverse.theplanet.com

Packet Data
Node High Low Avg Tot Lost
1 0 0 0 1 0
2 0 0 0 1 0
3 ---- ---- ---- 2 2
4 22 22 22 1 0
5 37 37 37 1 0
6 12 12 12 1 0
7 33 33 33 1 0
8 33 33 33 1 0
9 46 46 46 1 0
10 42 42 42 1 0
11 53 53 53 1 0
12 55 55 55 1 0
13 77 77 77 1 0
14 57 57 57 1 0
15 54 54 54 1 0
16 56 56 56 1 0
17 52 52 52 1 0
18 55 55 55 1 0
19 55 55 55 1 0
20 59 59 59 1 0

Network Data
Network id#: 1

OrgName: Internet Assigned Numbers Authority
OrgID: IANA
Address: 4676 Admiralty Way, Suite 330
City: Marina del Rey
StateProv: CA
PostalCode: 90292-6695
Country: US

Network id#: 2
Comcast Cable Communications, Inc. JUMPSTART-2 (NET-68-80-0-0-1)
68.80.0.0 - 68.87.255.255
Comcast Cable Communications, Inc. DC-14 (NET-68-86-208-0-1)
68.86.208.0 - 68.86.223.255

Network id#: 3
Comcast Cable Communications, Inc. JUMPSTART-2 (NET-68-80-0-0-1)
68.80.0.0 - 68.87.255.255
Comcast Cable Communications, Inc. DC-14 (NET-68-86-208-0-1)
68.86.208.0 - 68.86.223.255

Network id#: 4
Comcast Cable Communications, Inc. JUMPSTART-2 (NET-68-80-0-0-1)
68.80.0.0 - 68.87.255.255
Comcast Cable Communications, Inc. DC-14 (NET-68-86-208-0-1)
68.86.208.0 - 68.86.223.255

Network id#: 5
Comcast Cable Communications, Inc. JUMPSTART-2 (NET-68-80-0-0-1)
68.80.0.0 - 68.87.255.255
Comcast Cable Communications, Inc. DC-14 (NET-68-86-208-0-1)
68.86.208.0 - 68.86.223.255

Network id#: 6
Comcast Cable Communications, Inc. JUMPSTART-2 (NET-68-80-0-0-1)
68.80.0.0 - 68.87.255.255
Comcast Cable Communications, Inc. DC-14 (NET-68-86-208-0-1)
68.86.208.0 - 68.86.223.255

Network id#: 7
Comcast Cable Communications, Inc. JUMPSTART-2 (NET-68-80-0-0-1)
68.80.0.0 - 68.87.255.255
Comcast Cable Communications, Inc. DC-14 (NET-68-86-208-0-1)
68.86.208.0 - 68.86.223.255

Network id#: 8
AT&T WorldNet Services ATT (NET-12-0-0-0-1)
12.0.0.0 - 12.255.255.255
AT&T Worldnet Services ATTSVI-12-112-0-0 (NET-12-112-0-0-1)
12.112.0.0 - 12.119.255.255

Network id#: 9
AT&T WorldNet Services ATT (NET-12-0-0-0-1)
12.0.0.0 - 12.255.255.255
AT&T Worldnet Services ATTSVI-12-122-0-0 (NET-12-122-0-0-1)
12.122.0.0 - 12.123.255.255

Network id#: 10
AT&T WorldNet Services ATT (NET-12-0-0-0-1)
12.0.0.0 - 12.255.255.255
AT&T Worldnet Services ATTSVI-12-122-0-0 (NET-12-122-0-0-1)
12.122.0.0 - 12.123.255.255

Network id#: 11
AT&T WorldNet Services ATT (NET-12-0-0-0-1)
12.0.0.0 - 12.255.255.255
AT&T Worldnet Services ATTSVI-12-122-0-0 (NET-12-122-0-0-1)
12.122.0.0 - 12.123.255.255

Network id#: 12
AT&T WorldNet Services ATT (NET-12-0-0-0-1)
12.0.0.0 - 12.255.255.255
AT&T Worldnet Services ATTSVI-12-122-0-0 (NET-12-122-0-0-1)
12.122.0.0 - 12.123.255.255

Network id#: 13
AT&T WorldNet Services ATT (NET-12-0-0-0-1)
12.0.0.0 - 12.255.255.255
AT&T Worldnet Services ATTSVI-12-122-0-0 (NET-12-122-0-0-1)
12.122.0.0 - 12.123.255.255

Network id#: 14
AT&T WorldNet Services ATT (NET-12-0-0-0-1)
12.0.0.0 - 12.255.255.255
AT&T Worldnet Services ATTSVI-12-112-0-0 (NET-12-112-0-0-1)
12.112.0.0 - 12.119.255.255

Network id#: 15

OrgName: ThePlanet.com Internet Services, Inc.
OrgID: TPCM
Address: 1333 North Stemmons Freeway
Address: Suite 110
City: Dallas
StateProv: TX
PostalCode: 75207
Country: US

Network id#: 16

OrgName: ThePlanet.com Internet Services, Inc.
OrgID: TPCM
Address: 1333 North Stemmons Freeway
Address: Suite 110
City: Dallas
StateProv: TX
PostalCode: 75207
Country: US

Registrant Data
Registrant id#: 1
Registrant:
Comcast Corporation
1500 Market Street
Philadelphia, PA 19102
US

Registrant id#: 2
Registrant:
AT&T Corp
55 Corporate Drive
Bridgewater, NJ 08807
US

Registrant id#: 3
See Registrant Pane for registrant contact information.


JeepMatt
Delaware Fios
Premium
join:2001-12-28
Wilmington, DE
There were some upgrades performed in WG this past week. Keep us posted if there are still issues.
--
"ONE team - ONE city - ONE dream!!"

TROLL131313

join:2004-12-21
Horsham, PA
·Comcast


3 edits
reply to LoMo
Is it me, or has any one noticed that when you do a trace route, you don't hit level 3 or uu.net networks any more?

For the past few weeks file plaint has been slow and also a few others sites. Like speakeasy's speed test. I used to do over 10mb doing some of there speed tests. Now I am lucky to brake over 6mb....

..QoS may be? Or is comcast starting to do some rerouting in anticipation of some networks limiting bandwidth to there own users?
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