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plencnerb
Premium
join:2000-09-25
Franksville, WI
clubs:
 ·RoadRunner Cable
| Problem with W2K Adv Server on Prosignia 740 Server
Hello,
I Purchased the following machine from my company for $1
Machine: Compaq Prosignia 740 Server
RAM: 1 GB
CPU: 2-550 MHZ
SCSI HD's (4.5 GB, 4.5 GB, and 9.1 GB)
Here's the problem. During the install of Windows 2000 Advanced Server, it does the first reboot (after copying the install files to the HD). When the Windows 2000 Server splash screen comes up, the blue status bar on the bottom gets about 1/2 way across, and the computer shuts itself down. About 30 seconds later, it powers itself back on, and the process repeats.
I do know that there is an Embedded Compaq Wide-Ultra SCSI Controller (Port 1 and Port 2) in it. I have also know that all three SCSI Drives do work, and are on the proper SCSI ID number. There are no PCI or ISA cards installed.
I'm thinking what the problem is that Windows 2000 Advanced Server does not have by default a driver for the Embedded Compaq Wide-Ultra SCSI Controller. I tried looking on Compaq/HP's site, but did not find what I was looking for. I do have a Compaq SmartStart CD, Version 5.50
Not sure if it matters much, but I also tried to install Windows 2003 Enterprise Server, and the same thing happened. When it was in use at my company, it was running Windows NT 4.0 Server without problems. I would also like to point out that on one of the SCSI HD's was Windows 98. Before I formatted that drive, I was able to boot Windows 98 to a command prompt, and I was able to see all three HD's. I also left the PC on a full day in that state, and it never shut down. I mention this, as I feel it rules out a power supply problem.
If more information is needed, please ask, and I'll do what I can to get any more information. Thanks in advance for any help that can be offered.
--Brian Plencner
--
============================
--Brian Plencner
E-Mail: bplencnerCancer@wi.rr.com
Note: Kill Cancer to Reply via e-mail | |
rawwhide
Zer0
Premium
join:2000-09-03
Zero
clubs:
 ·AT&T DSL Service
| You will need to get the driver off the smartstart cd and put it on floppy disk. You can also get that driver from compaq possibly. A driver may not exist for 2000 or 2003. You will need to check with Compaq/HP to see if they provide a driver for those OS's. When installing windows the first screen that you see will ask to press F6. The F6 option is provided strictly as a means to install OEM drivers for mass storage controllers only. If you press F6 when you are prompted, you receive a screen that requires you to have the appropriate driver on a floppy disk and to insert the disk into the floppy disk drive to load the driver.
--
HUH!!! Sekurecom | |
plencnerb
Premium
join:2000-09-25
Franksville, WI
clubs:
·RoadRunner Cable
| reply to plencnerb
I did find on the SmartStart CD a place to go and get drivers and stuff and copy them to a floppy disk. From the SmartStart CD, it was something like "Drivers for Windows 2000". There was also one for Window NT 4.0 as well.
When I do that, the list of drivers that I get (after doing the F6 thing during the install) is the following
Compaq Integrated Dual Channel Wide Ultra2 SCSI Controller
Compaq Integrated Wide Ultra2 SCSI Controller
Compaq Smart Array 5300 Controller
Compaq Smart Array 5i, 532, 5312 Controllers
Integrated Ultra ATA-100 Dual Channel Controller (Windows 2000)
Integrated Ultra ATA-100 IDE RAID Controller (Windows 2000)
None of them matched the one I had, which is a Embedded Compaq Wide-Ultra SCSI Controller. I did try the first two just in case the driver was somewhat alike, but did not work.
I did try looking on Compaq's webpage, but did not find a driver. Today while I'm at work I'll ask around to see if anyone still has the driver floppy. I may also do more searching on Compaq's webpage as well.
I posted here, as I was 75% sure it was a driver problem, but wanted to make sure it was. Also, I was kind of hoping someone would have that driver, and either send me a link, or a file to download! 
Thanks again for the help.
--Brian
--
============================
--Brian Plencner
E-Mail: bplencnerCancer@wi.rr.com
Note: Kill Cancer to Reply via e-mail | |
plencnerb
Premium
join:2000-09-25
Franksville, WI
clubs:
·RoadRunner Cable
| Hello,
I got some more information on what I'm looking for. What I did was do a clean install of Windows 98 SE, and then download Belarc.
This is what both Belarc and Windows 98 SE say my SCSI controller is
Symbios Logic 875XS|D, 2280x PCI SCSI Adapter; 53C875, 53876 Device
So, now I'm on the hunt for the above driver for Windows 2000 Advance Server. If anyone can help me find it, please let me know.
If I find it on my own, I'll post back.
Thanks in advance,
---Brian
--
============================
--Brian Plencner
E-Mail: bplencnerCancer@wi.rr.com
Note: Kill Cancer to Reply via e-mail | |
KoolMoe
Aw Man
Premium
join:2001-02-14
Annapolis, MD
clubs:
 ·Verizon FIOS
·Speakeasy
| reply to plencnerb
I'm pretty sure Win2k comes with the Symbios 87xx series SCSI drivers.
Your machine obviously sees the controller, right? Because you can start the OS install to whatever drive you pick, correct?
I've never had a problem with the OS-included drivers on SCSI systems, but that doesn't mean much. Just that if the driver is good enough for the install to get started to the HD, it should be good enough for it to boot.
If you're seeing the splash screen, then you're getting the chance to press F8 (right?) to see more boot options. Do that and boot into Safe Mode - then see what you see in Device Manager.
KM
--
Lake George Poetry | |
plencnerb
Premium
join:2000-09-25
Franksville, WI
clubs:
·RoadRunner Cable
| Hello KoolMoe,
While I do get the splash screen, it is the first splash screen during the install process. So, Windows 2000 Adv Server has not been fully installed / configured yet.
But, like you said, my computer has no issues seeing the HD's in the system.
Do you think it could be something else? Like bad memory, bad CPU, etc? I did get the machine "used" from where I work, but as far as I know, the server had no issues.
Thanks for your help.
--Brian
--
============================
--Brian Plencner
E-Mail: bplencnerCancer@wi.rr.com
Note: Kill Cancer to Reply via e-mail | |
rawwhide
Zer0
Premium
join:2000-09-03
Zero
clubs:
·AT&T DSL Service
| reply to plencnerb
Try this driver »h18023.www1.hp.com/support/files···165.html
At the bottom of the page you will see the Prosignia Server 740 all models listed.
--
HUH!!! Sekurecom | |
plencnerb
Premium
join:2000-09-25
Franksville, WI
clubs:
·RoadRunner Cable
| Everyone,
I believe I have finally found the driver that I was looking for. Right now, the install is on the final screen, and appears to be running without issues.
What I need to do now is do the install again, as I want to remove the Windows 98 install on the one SCSI drive. I believe that will be successful as well, but before I close this up, I want to make sure that goes good too.
But, after many hours of searching the Compaq website, I think I finally found what I was looking for.
I'll update (hopefully a final time) once I get the OS installed on the proper SCSI drive.
Thanks again for all who have helped.
--Brian
--
============================
--Brian Plencner
E-Mail: bplencnerCancer@wi.rr.com
Note: Kill Cancer to Reply via e-mail | |
plencnerb
Premium
join:2000-09-25
Franksville, WI
clubs:
·RoadRunner Cable
1 edit | I know it is probably bad to post a reply instead of doing an edit, but I wanted to do it this way so it shows up with a new post, in case those that have been following think everything is ok.......
Well, they are not.
Last night after I posted the above message, I did a few things. One was to start over (remove all partitions, and install W2K Adv Server on the 1st SCSI Drive). During that process, the install FAILED again at the same point (Yet, I used the Driver that I thought was the problem).
Turns out that before I did that, I did some checking of the system from inside of W2K Adv Server. Memory looked good, none of the hardware devices had the yellow ! next to them.....But, when I opened up the Task Manager, it only showed ONE (1) Processor!  Since it was late, and I was getting tired, I did not think much of it. So, when I went and did the rebuild, and it failed again, it clicked.
During the install that was successful, as I was pushing the F6 key for the SCSI driver, I either hit another key, or F6 does something else after that point, text came on the screen saying something that the install was not able to determine the computer type, and I needed to pick one from a list. I am sorry I don't have the exact wording (did not think it was important at the time)...So, looking at the list, and not really knowing what I was doing, I picked the first item in the list, which was "Standard PC".
I'm guessing that "Standard PC" means no multi-processor support. Which, looking back, is probably why Windows 98 loaded without a problem, as I don't believe it supported multiple CPU's.
So, I believe at this point my problem is a bad CPU. But, what I don't understand is that on boot-up of the server, it displays both CPU's (no errors at that point), and I know I ran the Compaq System Tools (either from the SmartStart CD or the F10 menu), and neither one reported a bad CPU.
My next test I'll do tonight when I get home from work will be to remove the 2nd CPU, and do the install without any driver help. If that works, then I know for sure that it was not a driver issue, but a CPU issue. Oh...Also want to add that Windows 2000 Adv Server did ID the SCSI stuff the same way that Windows 98 did (Symbios Logic 875XS|D, 2280x PCI SCSI Adapter; 53C875, 53876 Device). So, that tells me even more that it was not a SCSI Driver problem, but a CPU problem.
Will post again tonight when I run this next step.
Things to think about.....why would the Compaq tests and boot up tests not report any CPU errors, but W2K Adv Server see an issue with it? hmmm...so many questions.
EDIT
I went back this morning and did a install again, trying to figure out what I did to get that message I was talking about to come up (the one where I picked the computer type). When the install said to press F6, I pressed all the F keys and the following message is now on the screen.
said by Windows 2000 Adv Server Setup :
Setup could not determine the type of computer you have, or you have chosen to manually specify the computer type.
Select the computer type from the following list, or select "Other" if you have a device support disk provided by your computer Manufacturer.
-- Standard PC
-- Standard PC with C-step i486
-- SGI mp
-- Other
I know that during the install that worked, I selected "Standard PC" from the above list.
Again, not sure which F key brings up this menu, but I am thinking that Standard PC means no multi-processor support.
Anyway, need to get ready for work. Thanks again for all your help. Will work more on this tonight when I get home.
--Brian | |
KoolMoe
Aw Man
Premium
join:2001-02-14
Annapolis, MD
clubs:
·Verizon FIOS
·Speakeasy
| reply to plencnerb
Is this an ATX or AT computer?
ATX computers with one CPU should be seen as "ACPI Uniprocessor PC". ATX computers with dual (or more, I'd imagine) should be seen as "ACPI Multiprocessor PC".
It's been a while since I messed with AT computers, but IIRC those were always just seen as "Standard PC". ACPI (Advanced Configuration and Power Interface) is part of the ATX spec, if I understand, allowing hibernation and such things.
Anyway, if your BIOS sees both CPUs then surely they work. I think the Standard PC thing is a red herring...it's something you're invoking by pressing some function key, right? Not something the install process is telling you by default.
What I'd do to troubleshoot this is strip the PC to the minimum. One HD, one CPU stick, video card. Pull all other cards that you can.
If you still have problems, swap the memory stick.
If you still have problems, change the HD.
If you still have problems, swap the video card.
Play with Bios settings to. Turn off and 'fast' settings - or, better yet, set it all back to default. Be aware if the server has onboard video, and you have an AGP/PCI video card added, use the onboard for testing or be sure it's off in the Bios...
G'luck 
KM
--
Lake George Poetry | |
plencnerb
Premium
join:2000-09-25
Franksville, WI
clubs:
·RoadRunner Cable
| reply to plencnerb
Everyone,
At this point, I am just about given up on trying to figure out why Windows 2000 Adv does not see the 2nd processor.
What I have done today is a clean install again, and made the choice of "Standard PC" on that one option screen that I noted above. So far, the machine is stable, and has not had any issues. I applied the Windows updates, updated IE to the current version, and also installed Diskseeper Server. I setup my 3 SCSI drives, and so far, everything is working as expected (except, of course, not seeing the 2nd CPU).
With the exception of something with the USB device, there are no yellow ! in the device manager.
As a final step, I am going to go to this page
»h18000.www1.hp.com/support/files···.html#45
and download and try to install all of the Firmware items that are listed. If at that point, I still don't see the 2nd processor, I'm just going to leave it as something that was "unsolved". It's not like I'm out a ton of money on this machine as I only paid $1 for it. Heck, the RAM alone (4x256MB = 1GB) is well worth the price I paid for the WHOLE SYSTEM.
Unless someone has any other ideas or questions, we can probably close this up. Thanks to those that offered their help.
--Brian
--
============================
--Brian Plencner
E-Mail: bplencnerCancer@wi.rr.com
Note: Kill Cancer to Reply via e-mail | |
rawwhide
Zer0
Premium
join:2000-09-03
Zero
clubs:
·AT&T DSL Service
| Here are a couple of pages that may help.
»support.microsoft.com/kb/q234558/
and
»support.microsoft.com/kb/q237556/
--
HUH!!! Sekurecom | |
plencnerb
Premium
join:2000-09-25
Franksville, WI
clubs: | rawwhide,
Thanks for the links. I'll give what they say a try and let you know how it goes.
Thanks again,
--Brian | |
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