timpani1
join:2000-07-07
Vacaville, CA
| reply to tutaka
Re: SF/Oak Bay Area Comcast - Worst Service Ever
I live in Vacaville as well, and this has been going on for a while now. Chatted with a Comcast tech last night, and they have been as helpless as usual. We know there's an outage, blah blah blah, and have no clue when it will be fixed. For the $56 a month I'm paying for the 5 Mbit connection I should be getting, this is pretty pathetic. I'm trying to get a credit for my service, and I know this has been going on since at least the end of last year. Oversubscription on the part of Comcast is getting out of hand. Enough people complain, then the SOP seems to be that they band aid a solution for a couple of weeks until the connection craps out again. What amazes me even more is that while this slowdown occurs almost every night, their network health page always reads "Healthy." What a joke....Judging from the number of posts on their forums that show transcripts of chat w/ their techs, all they know how to do is blame it on your modem, even when you have tracert proof that it points to the AT&T backbone. |
joecomputerdude
@131.238.x.x
| Im a tech support person in dayton ohio, and i am running the technology for a distance learning class where the professor is in the bay area. Every time we try to hold the class, the video feed goes down or freezes. I have done a traceroute and have never gotten a single packet to make the trip from here to there without a problem. First theres a slowdown in chicago, and then the packet times out in california, three or four hops away from his ISP.
UGH what a pain!
And i can see that it definately goes through a comcast server..... |
