Irish Rose
@comcast.net
| Tell everyone what a RIPOFF this SUNROCKET IS
I went with Sunrocket after a friend recommended it. It is a pure joke that they give prizes for complainers of other companies that are ripoffs. SUNROCKET IS THE BIGGEST RIPOFF EVER. Their cust. svc. people always say they are fixing the problem. It never happens. No one calls back- no reply to my emails.
When I installed their system in Nov. it did not work. It took them several service calls to figure out I had been sent a defective gizmo. They said they would overnight the gizmo and it came 3 days later. On one of these service calls the rep said I could get additional phones for $3 per each. I said send me 4. He said he could not arrange it, but someone would call me back and arrange the order. I never got a call. In Jan they billed me for $120 on my cc. I called and no one knew why I was billed $120. After 4 calls, they said it was the 4 phones they had sent me. I said I never got the phones and never would have ordered them at $30 ea. Two months later they still contend that they refuse to reimburse me for the phones I never received. This has taken 4 phone calls and 2 emails. Sometimes you wait 45+ minutes before a service person picks up. When you ask to speak to a supervisor, no one comes to the phone. |
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Richard09
join:2004-09-30
Washington, DC | I'm sorry you feel that way. I've had a very positive experience with SunRocket. I've saved a lot of money and have been treated very well by their employees. Outside of a couple service interruptions, everything has been very good. |
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ahensler
join:2006-06-07
Columbus, OH
|  reply to Irish Rose
I too have had a fantastic Sunrocket experience. I have redeemed points and have had excellent service. Customer service just needs a little patience. I have had the service for 7 months and I have not experienced 1 problem with outages or dropped calls. Voicemail works perfect and forwarding is fine. I am saving a lot of money and, frankly I am elated and hope they continue to grow and stay in business.
This is far better than any land line based company I have ever used!  |
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