Amadeus
Premium
join:2005-05-02
Miami, FL
|  [Connectivity] For $150 this is what i get?
Every since last wednesday i have been having problems with my comcast business service. I have been calling since then talked to over 7 techs including tier2 and they have sent 2 persons only 1 of them that knew what he was doing. He changed the smc modem and had the new config file that i requested installed and still i have the same problems the cable light is sold green but the traffic light flashs and there's no internet. If it is internet it's dead slow arould 47kbps up and less than that on download.
Here's some errors and signal's out of the smc' router
Time:03/07/06 11:40:16, Level:critical, ContentHCP FAILED - Discover sent, no offer received
Time:03/07/06 11:40:18, Level:critical, Content:No Ranging Response received - T3 time-out
Time:03/09/06 18:14:15, Level:critical, Content:TFTP failed - Request sent - No Response
Time:03/09/06 18:17:06, Level:critical, ContentHCP FAILED - Discover sent, no offer received
Time:03/09/06 18:17:11, Level:critical, Content:No Ranging Response received - T3 time-out
Time:03/09/06 18:18:15, Level:critical, ContentHCP FAILED - Discover sent, no offer received
Time:03/09/06 18:18:15, Level:critical, Content:UCD invalid or channel unusable
Time:03/09/06 18:18:15, Level:critical, Content:SYNC Timing Synchronization failure - Failed to acquire QAM/QPSK symbol timing
Time:03/09/06 18:18:15, Level:critical, Content:SYNC Timing Synchronization failure - Failed to receive MAC SYNC frame within time-out period
Time:03/09/06 18:24:55, Level:critical, ContentHCP FAILED - Discover sent, no offer received
Time:03/09/06 18:24:57, Level:critical, Content:No Ranging Response received - T3 time-out
Time:03/09/06 18:25:20, Level:warning, Content:ToD request sent - No Response received
Time:03/09/06 18:25:38, Level:notice, Content:SW Download INIT - Via Config file
Time:03/09/06 18:32:09, Level:error, Content:SW upgrade Failed before download - TFTP Max Retry Exceeded
Time:03/12/06 15:09:12, Level:critical, Content:SYNC Timing Synchronization failure - Failed to acquire QAM/QPSK symbol timing
Time:03/12/06 15:09:12, Level:critical, Content:SYNC Timing Synchronization failure - Failed to receive MAC SYNC frame within time-out period
Time:03/12/06 15:13:39, Level:critical, ContentHCP FAILED - Request sent, no response
Time:03/12/06 15:14:16, Level:critical, Content:No Ranging Response received - T3 time-out
Time:03/12/06 15:10:00, Level:critical, Content:REG RSP not received
Time:03/13/06 15:00:24, Level:critical, Content:No Ranging Response received - T3 time-out
Time:03/13/06 15:00:26, Level:critical, Content:Ranging Requests Retries exhausted
Time:03/13/06 15:01:39, Level:critical, Content:No Ranging Response received - T3 time-out
Time:03/13/06 15:01:52, Level:critical, ContentHCP FAILED - Discover sent, no offer received
Time:03/13/06 15:06:15, Level:critical, Content:No Ranging Response received - T3 time-out
Time:03/13/06 15:06:31, Level:critical, ContentHCP FAILED - Request sent, no response
Time:03/13/06 15:06:31, Level:critical, Content:UCD invalid or channel unusable
Time:03/13/06 15:06:31, Level:critical, Content:SYNC Timing Synchronization failure - Failed to acquire QAM/QPSK symbol timing
Time:03/13/06 15:06:31, Level:critical, Content:SYNC Timing Synchronization failure - Failed to receive MAC SYNC frame within time-out period
Time:03/14/06 12:55:36, Level:critical, Content:No Ranging Response received - T3 time-out
Time:03/14/06 12:55:38, Level:critical, Content:Ranging Requests Retries exhausted
Time:03/14/06 14:49:02, Level:critical, Content:No Ranging Response received - T3 time-out
Time:03/14/06 12:56:43, Level:warning, Content:ToD request sent - No Response received
Time:03/14/06 12:57:32, Level:error, Content:Auth Reject - Permanent Authorization Failure
Time:03/14/06 15:03:26, Level:critical, Content:No Ranging Response received - T3 time-out
Time:03/15/06 11:06:17, Level:critical, Content:SYNC Timing Synchronization failure - Failed to receive MAC SYNC frame within time-out period
Time:03/15/06 11:08:00, Level:critical, Content:No Ranging Response received - T3 time-out
Time:03/15/06 11:08:06, Level:critical, ContentHCP FAILED - Discover sent, no offer received
Time:03/15/06 11:08:07, Level:critical, Content:No Ranging Response received - T3 time-out
Time:03/15/06 11:08:10, Level:critical, Content:Started Unicast Maintenance Ranging - No Response received - T3 time-out
Time:03/15/06 11:09:33, Level:critical, Content:No Ranging Response received - T3 time-out
Time:03/15/06 11:09:45, Level:critical, Content:Started Unicast Maintenance Ranging - No Response received - T3 time-out
Time:03/15/06 11:10:27, Level:critical, Content:No Ranging Response received - T3 time-out
Time:03/15/06 11:10:51, Level:critical, ContentHCP FAILED - Discover sent, no offer received
Time:03/15/06 14:14:03, Level:critical, Content:No Ranging Response received - T3 time-out
Time:03/15/06 14:14:05, Level:critical, Content:Ranging Requests Retries exhausted
Time:03/15/06 14:14:22, Level:critical, Content:No Ranging Response received - T3 time-out
Time:03/15/06 14:14:32, Level:critical, Content:Started Unicast Maintenance Ranging - No Response received - T3 time-out
Time:03/15/06 14:17:51, Level:critical, Content:No Ranging Response received - T3 time-out
Time:03/15/06 14:18:21, Level:critical, Content:TFTP failed - Request sent - No Response
Time:03/16/06 06:34:54, Level:critical, Content:No Ranging Response received - T3 time-out
Time:03/16/06 06:35:09, Level:warning, Content:ToD request sent - No Response received
Time:03/16/06 06:35:31, Level:critical, Content:REG RSP not received
Time:03/16/06 06:35:41, Level:critical, Content:No Ranging Response received - T3 time-out
Time:03/16/06 06:36:34, Level:warning, Content:ToD request sent - No Response received
Initialization Procedure Initialize Hardware Success
Acquire Downstream Channel Success
Upstream Ranging Success
DHCP Bound Success
Set Time-of-Day Success
Downloading CM Config File Success
Registration Success
Traffic Enable!
Downstream Channel Downstream Frequency 693000000 Hz
Lock Status Locked
Modulation 256 QAM
Symbol Rate 5.360537 Msym/sec
Downstream Power 15.2 dBmV
SNR 38.144 dB
Upstream Channel Upstream Frequency 28304000 Hz
Lock Status Locked
Modulation 16QAM
Symbol Rate 2560000 sym/sec
Upstream Power 28.4 dBmV
Channel ID 2 |
|
Johkal
Cool Cat
Premium,MVM
join:2002-11-13
Happy Valley
clubs:
 ·Comcast Digital Vo..
 ·Comcast
·Vonage
| Downstream Power 15.2 dBmV is too high.
Upstream Power 28.4 dBmV is too low.
»/faq/comcast/2···ems#7124
--
Write me up for 125.......I Can't Drive 55 »redrocker.com/ »cabowabo.com/ |
|
Amadeus
Premium
join:2005-05-02
Miami, FL | When i talked to a tech in tier2 support he noted that. But the 2nd tech that came out ran some tests he said everything seems ok. It worked fine for about an hour or 2 then the same problems again....
What about all the errors? |
|
Johkal
Cool Cat
Premium,MVM
join:2002-11-13
Happy Valley
clubs:
·Comcast Digital Vo..
·Comcast
·Vonage
2 edits | Believe it or not, these are common errors you would see every day, especially if you have a Motorola which are notorious hypochondriacs with errors.
Now, the continuing errors that close together coincides with your signal levels.
Here is mine:
2006-03-17 06:41:00 warning DHCP RENEW WARNING - Field invalid in response
2006-02-14 12:16:38 critical DHCP WARNING - Non-critical field invalid in response.
2006-02-14 12:14:51 critical Received Response to Broadcast Maintenance Request, But no Unicast Maintenance opportunities received - T4 timeout
2006-02-14 12:14:23 critical SYNC Timing Synchronization failure - Failed to receive MAC SYNC frame within time-out period
2006-01-29 00:59:02 critical SYNC Timing
|
|
Amadeus
Premium
join:2005-05-02
Miami, FL | But i don't have a Motorola it's a smc. When i call and NOW YELL at these people again what should i tell them about the singals? |
|
Amadeus
Premium
join:2005-05-02
Miami, FL | Also the status page is blank it doesn't show any mac,ip address etc. or anything. Every tech i talked to kinda mutter that it's not normal. And this is with a new modem! |
|
Johkal
Cool Cat
Premium,MVM
join:2002-11-13
Happy Valley
clubs:
·Comcast Digital Vo..
·Comcast
·Vonage
3 edits | reply to Amadeus
I was only giving an example about Motorola's reporting many errors. I myself have a Linksys.
All I can say is that those signal levels are not in acceptable range.
When talking to Tech support:
The issue is your connection problems. If they can't explain why you are having this issue, then the signal levels are possible variables.
--
Write me up for 125.......I Can't Drive 55 »redrocker.com/ »cabowabo.com/ |
|
SolarPup
IT Geek-Dawg
Premium
join:2002-03-07
The Pound
clubs:
·Comcast
·AT&T CallVantage
 ·Osiris Communicati..
| reply to Amadeus
Go buy your own modem and router, get rid of that SMC, then see what happens.. that smc's a piece of crap.
Also, looks like your a little too hot for signal there.. need like a DC-6 (Directional Coupler- loss of 6 db out of the leg labeled "tap", kinda looks like a T-Shaped Splitter, but is labeled dc-6) to drop that down a little and get your upstream power up.
--
...I don't have a 8mb speedy connection, I fly through the net at low altitudes! |
|
Amadeus
Premium
join:2005-05-02
Miami, FL | I can't get rid of the smc modem it's requried when you have the business services. I call them last night around 10pm and a tech is suppose to come out first thing in the morning to adjust the levels... |
|
SolarPup
IT Geek-Dawg
Premium
join:2002-03-07
The Pound
clubs:
·Comcast
·AT&T CallVantage
·Osiris Communicati..
| That's weird, i know several small businesses around here that hated the smc and just went to the commercial accounts manager and asked to swap it, no questions asked... but i guess since it's florida, someone that was in charge of the hanging chads is probably in charge of that department too.
--
...I don't have a 8mb speedy connection, I fly through the net at low altitudes! |
|
nosnam
join:2005-01-31
Donora, PA
| reply to Amadeus
Up in in Pittsburgh, PA I install tons of commercial account and the Lite account only has the regular modem, and the standard and enhanced account has their pick of either a regular modem or a smc router. If you have a static IP then your stuck with a smc router and have to have either the standard account or the enhanced account |
|
Amadeus
Premium
join:2005-05-02
Miami, FL | That the hole i am in we own a block of ip's so were stuck with stupid smc router. |
|
Amadeus
Premium
join:2005-05-02
Miami, FL
| Would you believe no one showed up!! I called around 1pm monday and they closed my case because they thought the problems was caused by an outage in the area. B.S. my case has to be the longest one there i have been calling 2 or 3 times a day since the 8th and still nothing.
I was there until 8pm last night because they said some was really coming...no one showed and no phone call. These people are a joke! |
|
fruhead
join:2002-01-29
Montclair, NJ
| reply to Amadeus
Amadeus (nice name, btw  ),
Since this is a business account, I'd suggest calling your local Comcast office (or your Business Account rep) and threatening them with legal action based on their liability for lost income for your business.
I'm sorry, but this is ridiculous. Commercial customers pay a premium for reliability and personalized service.
I truly like Comcast, but there's no excuse for bad service. |
|
Amadeus
Premium
join:2005-05-02
Miami, FL
| That's my next move. I'm not paying them jack $hit for this month because it hasn't worked properly for 3 weeks which is most of this month. If it's not fix and working like it was before I'm going to come down on them like a hammer on a AAA batterie! |
|
Amadeus
Premium
join:2005-05-02
Miami, FL
| would you believe after all this time no progress has been made!
The thing that has changed is there will credits given for next month, so WHAT...is anyone going to fix this problem?
And after a speed test i get this
dl speeds 3120 kbps (390kb/sec transfer)
up speeds 66 kbps (8.3kb/sec) |
|
crypto1969
join:2004-02-23
Jacksonville, FL | reply to Amadeus
If "YELLING" at Tech' Support makes you feel better then go ahead and do it, it's unlikely to get your problem fixe any quicker though. |
|
