test0407
@comcast.net
| reply to Sinkalip
Re: [Connectivity] Sacramento, Ca - Any one else "lossy"?
If anyone noticed a significant improvement in their internet connection speed over the weekend, I know why. The fiberoptic cable that was vandalized in South Sacramento on March 9 was finally repaired. Come to find out, almost all of the Sacramento area traffic was being diverted through Folsom causing significant slowdowns, packet loss, and dropped connections (don't ask me how I found this out, but it's true, it came straight from the mouth of someone who works there).
It's great to know that Comcast cares so much about their customers that they lied to me for a whole month, while sending 6 repair techs, fielding around 100 telephone calls from me, and finally having their local network engineer personally call me. If they had just been up front with me about the problem, I would have patiently waited for a fix. Instead, they waste valuable time and resources (mine and theirs) giving me the runaround instead of telling me what's really going on.
But a whole month! Give me a break! Something that takes that long to fix, they should at least be honest with their customers. If I don't see a credit on my bill (not very likely), I will be making a telephone call to someone to see where my credit is for the period of March 9 to April 2.
If you have called them to report a connection problem at any point between March 9 and April 2, I suggest you do the same, even if it did work somewhat okay. They shouldn't be able to get away with this crap.
The $40 credit is a drop in the bucket compared to the time spent dealing with it, but it's just the principle of the matter...
Gaming, Vonage, and uploads all worked erratically between this time period, with heavy packet loss and dropped connections. |
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pokesph
It Is Almost Fast
Premium
join:2001-06-25
Sacramento, CA
clubs:
 ·Comcast
| reply to Sinkalip
dunno whats up but it's early morning and there shouldn't be much usage loads..
C:\WINDOWS\system32>tracert www.comcast.net
Tracing route to www.comcast.net [63.240.76.72]
over a maximum of 30 hops:
1 .1 ms .1 ms .1 ms . [192.168.2.1]
2 11 ms 8 ms 9 ms 73.74.8.1
3 74 ms * 7 ms 68.87.212.213
4 19 ms * 76 ms 68.87.212.9
5 136 ms 92 ms 11 ms 12.117.240.9
6 74 ms 73 ms 75 ms 12.123.12.49
7 107 ms 112 ms 76 ms tbr1-cl1.cgcil.ip.att.net [12.122.10.5]
8 148 ms 74 ms 72 ms tbr1-cl14.n54ny.ip.att.net [12.122.10.1]
9 155 ms 71 ms 98 ms ar1-p312.n54ny.ip.att.net [12.123.0.49]
10 164 ms 104 ms 74 ms mdf1-gsr12-2-pos-7-0.nyc3.attens.net [12.122.255
.162]
11 76 ms 83 ms 192 ms sccsbix12-1-4.attbi.com [63.240.64.46]
12 * * * Request timed out.
13 * * * Request timed out.
14 124 ms 74 ms 73 ms www.comcast.net [63.240.76.72]
Trace complete.
C:\WINDOWS\system32>tracert 70.85.66.162
Tracing route to wobbuffet-202.pokemonpalace.net [70.85.66.162]
over a maximum of 30 hops:
1 .1 ms .1 ms .1 ms . [192.168.2.1]
2 15 ms 21 ms 8 ms 73.74.8.1
3 81 ms 70 ms 13 ms 68.87.212.213
4 7 ms * 9 ms 68.87.212.9
5 11 ms 12 ms 18 ms 12.117.240.9
6 47 ms 46 ms 54 ms 12.123.12.49
7 48 ms 47 ms 47 ms tbr1-cl3.la2ca.ip.att.net [12.122.10.26]
8 116 ms 93 ms 49 ms tbr1-cl20.dlstx.ip.att.net [12.122.10.49]
9 183 ms 108 ms 46 ms 12.122.82.37
10 62 ms 53 ms 49 ms 12.119.136.14
11 97 ms 74 ms 47 ms vl32.dsr02.dllstx3.theplanet.com [70.85.127.62]
12 107 ms 57 ms 48 ms vl22.dsr02.dllstx2.theplanet.com [70.85.127.76]
13 47 ms 49 ms 47 ms vl1.car05.dllstx2.theplanet.com [12.96.160.19]
14 66 ms 132 ms 57 ms wobbuffet-202.pokemonpalace.net [70.85.66.162]
Trace complete.
and whats with the 3rd and 4th hop losses?
--
Webmaster Steve
- - - - - - - - - - - -
»ppnhosting.com
»sphenterprizes.com
»pokemonpalace.net |
|
Gravy_Dave
join:2006-02-21
Sacramento, CA
| reply to fiberguy
I think they will eventually. Fiber would be a hell of a lot better than Frontier (ihad). Or Comcrap (i have). People will drop those two like a ton of bricks. All I ever hear is complaints about Comcast.  |
|
CalibanXV
join:2006-03-14
Sacramento, CA
| reply to pokesph
As of this moment its the worst I have seen it for me:
C:\Documents and Settings\TitanXV>date
The current date is: Thu 03/30/2006
Enter the new date: (mm-dd-yy)
C:\Documents and Settings\TitanXV>time
The current time is: 19:08:40.53
Enter the new time:
C:\Documents and Settings\TitanXV>tracert www.comcast.net
Tracing route to www.comcast.net [63.240.76.72]
over a maximum of 30 hops:
1 1 ms 1 ms 1 ms 192.168.123.254
2 102 ms 148 ms 159 ms 73.75.192.1
3 621 ms 39 ms 30 ms 68.87.212.177
4 318 ms 215 ms 80 ms 68.87.212.22
5 80 ms 82 ms 122 ms 68.87.212.13
6 73 ms 56 ms 354 ms 12.127.33.45
7 370 ms 181 ms 222 ms tbr1-p010202.sffca.ip.att.net [12.123.13.158]
8 495 ms 342 ms 272 ms tbr1-cl1.cgcil.ip.att.net [12.122.10.5]
9 1422 ms 170 ms 154 ms tbr1-cl14.n54ny.ip.att.net [12.122.10.1]
10 763 ms 171 ms 91 ms ar1-p312.n54ny.ip.att.net [12.123.0.49]
11 300 ms 1425 ms 90 ms mdf1-gsr12-2-pos-7-0.nyc3.attens.net [12.122.255
.162]
12 585 ms 242 ms 502 ms sccsbix12-1-6.attbi.com [63.240.64.50]
13 * * * Request timed out.
14 * * * Request timed out.
15 * * * Request timed out.
16 189 ms 1732 ms 777 ms www.comcast.net [63.240.76.72]
Trace complete.
did a speed test and got 75/17  |
|
pokesph
It Is Almost Fast
Premium
join:2001-06-25
Sacramento, CA
clubs:
·Comcast
| reply to joekker
hmmm still some remaining issues out of Sacramento:
C:\WINDOWS\system32>tracert www.comcast.net
Tracing route to www.comcast.net [204.127.205.8]
over a maximum of 30 hops:
1 .1 ms .1 ms .1 ms . [192.168.2.1]
2 62 ms 8 ms 8 ms 73.74.8.1
3 8 ms * 33 ms 68.87.212.213
4 11 ms * 43 ms 68.87.212.9
5 14 ms 11 ms 11 ms 12.117.240.9
6 82 ms 75 ms 126 ms 12.123.12.49
7 74 ms 91 ms 83 ms tbr1-cl1.cgcil.ip.att.net [12.122.10.5]
8 131 ms 75 ms 84 ms tbr1-cl14.n54ny.ip.att.net [12.122.10.1]
9 74 ms 73 ms 71 ms ar1-p312.n54ny.ip.att.net [12.123.0.49]
10 75 ms 75 ms 75 ms mdf1-gsr12-2-pos-7-0.nyc3.attens.net [12.122.255
.162]
11 93 ms 82 ms 132 ms 63.240.64.102
12 * * * Request timed out.
13 * * * Request timed out.
14 87 ms 75 ms 79 ms www.comcast.net [204.127.205.8]
Trace complete.
--
Webmaster Steve
- - - - - - - - - - - -
»ppnhosting.com
»sphenterprizes.com
»pokemonpalace.net |
|
joekker
join:2002-04-26
Sacramento, CA | reply to Sinkalip
Zero connectivity here in Arcade/Arden area at present?!? Dunno but things have been pretty smooth lately. |
|
CalibanXV
join:2006-03-14
Sacramento, CA
| reply to nizrulesall
Well, hate to keep hearing others having similar problems. I had such bad connection last night at approx. 9:30p that I called Comcast in frustration after doing some tracerts and ping tests. The guy basically verified that I was doing horrible and scheduled a tech for Friday noon time. He said he would make notes to the tech to search outside the residence.
Here's hoping the tech is knowledgeable and will spend some time troubleshooting.
I'll update after hes done.
The Comcast Official Forums are located here
»www.comcast.net/help/
under the Help Forums - click on Connection.
Good luck to all |
|
macrospect
All The Little Stuff
Premium
join:2005-08-25
Doylestown, PA | reply to Sinkalip
Theres nothing wrong here sir  |
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nizrulesall
join:2006-01-07
Folsom, CA | reply to Sinkalip
i have a tech coming over today...oh joy. I hate comcast. |
|
SacStatekid
@comcast.net
1 edit | reply to CalibanXV
Feeling the pain...here in the arden area, i had the techs come out here twice within a week, it worked ok for the last week, but now it's shot all to hell again. |
|
fedup916
@csus.edu
| reply to angryuser
i love how they spend all this time/money sending techinicians out and paying for customer service reps to tell us to clear our cache and delete our cookies and replacing modems etc, instead of just upgrading their service. they offer 16 mbs servicein areas that have fiber, so they can do something when they actually want to. |
|
angryuser
| reply to CalibanXV
Same here! I live in Rancho Cordova and so far three technicians have come in the last 3 weeks. I even changed my router. BF2 is simply not playable at this point.
I get pings up to 1500ms for www.yahoo.com for example. |
|
fedup916
@csus.edu | reply to Sinkalip
PS, can you post a link to their official forums? thanks. |
|
fedup916
@csus.edu
| reply to CalibanXV
i had to check this forum from schol today since i couldnt get ANY connection at all this morning lol. At first i was hopeful that it's down cause they're working on fixing their problems, but that's probably just wishful thinking.
Laguna west gets 20Mbps? how much does that cost. I'm looking to move soon anywas lol |
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CalibanXV
join:2006-03-14
Sacramento, CA
| reply to Groovman72
said by Groovman72 :
Lossy, Laggy, Frustrated, and Searching for Options describes my household. South Watt / Almost to Rancho Cordova area. Sometimes the net is smooth, fast and responsive, but here it is on Tuesday night and I'm dropping packets left and right. Anyone know of alternatives?
Same here, South Watt/almost Rancho Cordova area. I've been on the official Comcast forums complaining about my service. For me it all started on March 9th. Many others on a thread we have going have also come forth to say it started for them on March 9th.
I've had 2 techs come out one said I was fine and replaced the modem with a RCA DCM425C and another tech came by to relocate my cable outlet to another room. He said my signal was excellent from my house to the street box. Go figure.
I have been getting intermittent slow speeds and seriously high pings. I mainly use my HSI for gaming, BF2 and Planetside. I recently took a screenie of my ping hitting 18781 --- now that can't be good. I have several tracerts and ping logs documented showing how bad this service has gotten since March 9th.
Anyways, still trying to figure out what to do.
Good luck to all. |
|
acaurora
join:2004-10-01
Elk Grove, CA
| reply to Sinkalip
SureWest IS in South Sacramento. Or, more specifically, in Elk Grove, and even more specifically, they are servicing pretty much only Laguna West AND areas south of 99. As for the neighborhoods in between the two freeways, not that I know of. Oh how I wish for the days of 20Mbit/sec...*salivate* |
|
fiberguy
My views are my own.
Premium
join:2005-05-20 | reply to Gravy_Dave
What makes you think Surewest is going to come into South Sacramento? You think they will compete head on with both Comcast and Frontier? |
|
fedup916
@csus.edu
| reply to Sinkalip
i had dsl and gaming was great, i wasnt getting 6 or 8 Mbps downloads on webpages (usually like 2.5-3), and i got (what i thought) was a great deal on comcast HSI. i was like 2-3x the speed for about half the price, why not?
well i just found out why not. now im signing up for dsl again. only thing that sucks is they make you sign a contract and pay for a modem again (even tho it's free after rebate)
UPloads were much faster on dsl too. you run an upload test and it shows 300-500 up, but if you try to transfer a file via AIM, you can see it start off like that and then pretty soon it's going at like 30-50. It's like they make it seem fast just for the tests.
i also switched from dish to cable at the same time as a part of their deal and one of my cable boxes freezes about 3 times a day, each time requiring me to pull ot the power cord and then wait 10 minutes for everything to update again. comcast is just garbage all around. My bill is $130 a month (WITH the discount) and this is the service I get, it's completely unacceptable. |
|
Groovman72
@comcast.net
| reply to Sinkalip
Lossy, Laggy, Frustrated, and Searching for Options describes my household. South Watt / Almost to Rancho Cordova area. Sometimes the net is smooth, fast and responsive, but here it is on Tuesday night and I'm dropping packets left and right. Anyone know of alternatives? |
|
FolsomG
@comcast.net | reply to kuyaglen
I`m in Folsom and gaming is IMPOSSIBLE!
I got a new modem today and still terrible!
This is bull I hate comcast and their TERRIBLE customer service. |
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