said by crying morons :

It clearly states in most broadband TOS that it is a "BEST EFFORT" service. If you are too stupid to understand that, you DO NOT deserve to have broadband. Most companies do their best to provide you with the best possible speeds. If you would like a guaranteed bandwidth range and guaranteed 24/7 up time then you need to look at the ds1/ds3 arena. These are guaranteed lines and they cost what you would expect to pay for the service you will get from them. DSL/Cable/BPL- these services are made to be cheap- so don't b*tch when you don't get what your buddy gets who lives down the road. Granted if you have a line issue, it should be fixed. But just keep that in the back of your head a 1.544mb symmetric ds1 costs several hundred dollars a month most isps have 6.0mb asymmetric line for under 60 dollars. Think about that the next time you have something to whine about!