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dvd536
as Mr. Pink as they come
Premium
join:2001-04-27
Phoenix, AZ
| reply to Ummmyea
Re: Interesting idea but....
said by Ummmyea :
please refer to the TOS where it says speed is gauranteed.
And if you find it, please post it here.
if you want guarantees, buy a connection with a SLA e.g. a T1 line.
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You can never be too rich, too thin or have too much Bandwidth | |
pahuser
@comcast.net
 from:
Vvian Kalyss 
| Before I rant, I do understand there may be times where speeds are perhaps a tad slower. I know why this happens, and can occasionally live with it. Having said that, I guarantee you this. If it becomes a problem, and I don't get the advertised speed, they will fix it. If it slows down, I guarantee you, I will call them again, and again, and again. I also guarantee you, that eventually, they will give me a refund (they've already done so). I can also guarantee you, that they will know I will switch to a provider that can give me adequate service, should their sub-par service continue.
So why do you select few get on some of these folks cases, accusing them of whining about it. You sound like a corporate crony. Good business practice is good business practice. Maybe they don't have to "guarantee anything" in their TOS. But I guarantee you this, if pathetic and continual sub-par service is what a company offers, then they cannot advertise speeds they cannot deliver, and they will not survive. | |
cork1958
Cork
join:2000-02-26
Fruitport, MI
 ·Verizon Online DSL
 ·Charter Pipeline
| said by pahuser :
Before I rant, I do understand there may be times where speeds are perhaps a tad slower. I know why this happens, and can occasionally live with it. Having said that, I guarantee you this. If it becomes a problem, and I don't get the advertised speed, they will fix it. If it slows down, I guarantee you, I will call them again, and again, and again. I also guarantee you, that eventually, they will give me a refund (they've already done so). I can also guarantee you, that they will know I will switch to a provider that can give me adequate service, should their sub-par service continue.
So why do you select few get on some of these folks cases, accusing them of whining about it. You sound like a corporate crony. Good business practice is good business practice. Maybe they don't have to "guarantee anything" in their TOS. But I guarantee you this, if pathetic and continual sub-par service is what a company offers, then they cannot advertise speeds they cannot deliver, and they will not survive.
Man, you said it all right there. Of the replies I've read down to here, the whiners are the ones you're responding to. Or, at least the "holier than thou" attitude type people. If my service were to go down to 80% efficiency for a prolonged period, you better believe I'm calling and complaining also. I don't expect a guarantee on speeds, but dang well better be getting close to "advertised" (NOT guaranteed) speeds. Expecting anything less makes you a total fool and also means I have a bridge for sale that I bet I can con you into buying simply because you are total pushover who is afraid to speak up!! 
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