jajohnson
join:2006-03-27
Wesley Chapel, FL
| [ Brighthouse] Help with router on Roadrunner please
I just got Roadrunner (Tampabay) installed today and it works great if I connect the PC directly to the cable modem. If I install my Linksys router (BEFW11S4 - and old 802.11b) that I had laying around I can no longer connect to the cable modem. I can see the Linksys from the PC but it appears the Linksys cannot connect to the cable modem. Thinking it may be old settings I had made to the LInksys, I reset everything to factory settings. I also contacted Brighthouse to see if I had to make any special settings but they said the Linksys should work right out of the box. Do I have a Linksys that suddenly broke or is there some magic setting I need to make to have it work with Roadrunner via Brighthouse Tampabay. Thanks. |
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embj
Premium
join:2003-09-12
Fayetteville, NC
clubs:
1 edit | I know exactly why it won't work. Your modem is only configured to work under one MAC address. In case you don't know, the MAC address is a unique identifier that is assigned to every single networking product made. So, your cable modem is using the MAC address of the network card in your computer. To get the router to work, we're going to need to clone the MAC address from your network card into the the router.
To get your computer online with the router, all you have to do is going into the admin site of your router. Now, go into the 'Setup' tab, and click on the sub tab called 'Clone MAC Address'.
Now enable MAC Clone Service, click 'Clone', and save the settings. You should now be able to get online. If not, unplug the modem for a few seconds, and plug it back in. Hope this helps. |
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jajohnson
join:2006-03-27
Wesley Chapel, FL | That's it!! Cloned the PC MAC address and it works. Didn't have to do this in PA with Comcast. Does this mean I can't use another PC connected to the router at the same time? Thanks. |
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guppy_fish
Premium
join:2003-12-09
Lakeland, FL
 ·Verizon FIOS
| You don't have to clone your MAC address, you just have to reset the cable modem when you switch from pc -> cable modem to pc -> router -> cable modem as the cable modem remembers that MAC address
You can have as many PC's as you want on the local side of the router, the cable modem only dishes out on IP unless you pay for more on RR, thats why you have a router in the first place |
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jajohnson
join:2006-03-27
Wesley Chapel, FL
| Guppy_fish
I tried that also and it works. I gather from your response that the cable modem stores the first MAC address that it sees and wont recognize any other (keeps with the one PC connection philosophy). By resetting the cable modem it now sees the router as the valid PC. The router will take care of coordinating all the other PCs and only lets the cable modem see itself. If I change routers, I will have to reset the cable modem when I connect the new one.
Thanks for the education. |
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XPAMD
Premium
join:2002-06-08
united state |  ja, you hit the nail on the head. |
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inGearX
3.1415 9265
join:2000-06-11
New York
clubs: 
| Please, please make this a sticky!!!
I guess maybe sum it up in a new post and make that a sticky!
This info is 101 for all users of RR... it will save a TON of time for humanity (the person having the issue and then all those that may need to read a new thread question and then reply...) |
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SkaarjMaster
join:2004-03-17
Tampa, FL | reply to jajohnson
Just remember to check every now and then if your MAC address is still cloned, because mine for some odd reason reset to default settings and I had to reclone the address. |
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dbmaven
There's no shortage
Premium,Mod
join:1999-10-26
Sty in Sky
clubs:
 ·VOIPo
·magicjack.com
 ·Optimum Online
Host:
Filesharing Software
No, I Will Not Fix..
Road Runner
Bright House Netwo..
Computer Hardware ..
| reply to inGearX
Looks like someone thought it might be a good idea for the forum FAQ.
»Road Runner HSI Forum FAQ »I just added a router and now I can't connect??
--
Q: When will it be done?
A: When pigs fly ! |
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sockhopper
join:2006-03-24
Spring Hill, FL
| reply to jajohnson
Glad to hear someone else signed up for RoadRunner and is using Linksys router. I just signed up today and they are installing on Wednesday. Any hints about what to expect or do. I have a Linksys wrt54g broadband router. Currently connected to Bellsouth DSL. |
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drakenon
join:2002-11-08
Lockport, NY
| said by sockhopper  :Glad to hear someone else signed up for RoadRunner and is using Linksys router. I just signed up today and they are installing on Wednesday. Any hints about what to expect or do. I have a Linksys wrt54g broadband router. Currently connected to Bellsouth DSL. TW gave me a Toshiba modem (long, long ago) and I've been using the Same brand of router that you are using flawlessly for years. The only hitch you might run into is the setup for that router on DSL is far different than what TW uses. Make sure you have the router setup for DHCP on it's WAN side.
Here's a link to the Linksys site that gives you a walk through on the configuration of that router
»linksys.custhelp.com/cgi-bin/lin···opview=1
--
"Accept that some days you're the pigeon, and some days you're the statue."
Scott Adams |
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sockhopper
join:2006-03-24
Spring Hill, FL | Thanks. Linksys tech support was great in helping me set up with the DSL so I'm sure they'll be more than helpful. |
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sockhopper
join:2006-03-24
Spring Hill, FL | I've noticed there are two possible hookups listed. What is the difference between:
1) the article you linked me to "354"
2) the other setup "1040 Setting up a Linksys Router with a cable modem and a dynamic IP address" |
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drakenon
join:2002-11-08
Lockport, NY
| I found 2 articles on the site as well. I linked to the one specific to RR. But I'd assume that both are equally valid. See I've had the same router in an Adelphia service area and in an RR service area. I needed no config changes between them.
--
"Accept that some days you're the pigeon, and some days you're the statue."
Scott Adams |
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sockhopper
join:2006-03-24
Spring Hill, FL
| OK thanks. I printed out the article you directed me to and will use it once we get connected on Wednesday. Wish my daughter had done this a few months ago. We connected to Bellsouth DSL back in January now I have to call them once we're set up and cancel (guess I'll have to pay back the $50 incentive to hookup as well) At least I didn't have to buy their modem. Somebody gave me one. |
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