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Forums » US Cable Support » OptimumOnline » Capping Discussion Here Only - Part 7
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eBobdotcom

join:2007-05-28
Poughkeepsie, NY

reply to Lex Luthor
Re: Capping Discussion Here Only - Part 7

If I am downloading a lot of stuff, say several gigs, after awhile my connection just stops. If I unplug my router and modem for a while then it comes back. This is really annoying as the connection may stop after downloading most of several large files. And so far as I know those downloads then have to be restarted from scratch. (I use the Firefox downloader.)

Is this a type of capping or do I have another problem? Note that I do no uploading.

Thanks, Bob


Irish Shark
Play Like A Champion Today
Premium,MVM
join:2000-07-29
Las Vegas, NV
It is not capping. You have other issues.


Tursiops_G
Technoid
Premium,MVM
join:2002-02-06
Norwalk, CT
clubs:
·Optimum Online

reply to eBobdotcom
What is the Make and Model of your cable Modem and Router, and what specific OS are you running (Win2K, XP, Vista, etc.)?

-Tursiops_G.
--
If You're Unsure, "RTFM"... If You're SURE, "RTFM" Anyway.

eBobdotcom

join:2007-05-28
Poughkeepsie, NY

The modem is a SURFboard SB4100 and my router is a Barricade SMC7004AWBR, code version V1.41.004.

I should add that I normally download more than one file at a time. But generally not more than 3 or 4. I guess I can't recall ever losing the connection while I was downloading only one file. I'll research a possible Barricade problem.

Thanks, Bob


GeekNJ
Premium
join:2000-09-23
Waldwick, NJ

You should go to a CV walk-in center and swap that modem for another.

It has been a while since I've seen that router in any post. I can't recall I'd it was limited to 10mb or not, but it is older and I would suggest trying without the router to see if the issue still occurs.
--
Tweaked your connection? | Mail Parse | Speed Converter

TheWiseGuy
Dog And Butterfly
Premium,MVM
join:2002-07-04
Yonkers, NY

reply to eBobdotcom
Technically that modem is no longer compatible with OOL and as Geek says you should replace it.

If you open Firefox download manager, there should be a retry link which should restart the download.
--
Warning, If you post nonsense and use misinformation and are here to argue based on those methods, you will be put on ignore.


Tursiops_G
Technoid
Premium,MVM
join:2002-02-06
Norwalk, CT
clubs:
·Optimum Online


1 edit
reply to eBobdotcom
The First problem that I see here is that your SB4100 Modem is no longer compliant with Optimum Online's 15/2 service (now standard)... Upgrading the Modem should improve your Download speeds, and *MAY* possibly help to solve your problem... You can exchange your modem for FREE at your local CV Walk-In center.

Your SMC Barricade 7004AWBR Router should be up to the task, as it supports 10/100Mb/s WAN and LAN ports, but checking for an Updated Firmware for it wouldn't hurt, either...

What OS are you running?

(Edit): GeekNJ See Profile and TheWiseGuy See Profile beat me to it...

-Tursiops_G.
--
If You're Unsure, "RTFM"... If You're SURE, "RTFM" Anyway.

LostHost

join:2005-10-18

said by Tursiops_G See Profile :

The First problem that I see here is that your SB4100 Modem is no longer compliant with Optimum Online's 15/2 service (now standard)... Upgrading the Modem should improve your Download speeds, and *MAY* possibly help to solve your problem... You can exchange your modem for FREE at your local CV Walk-In center.

Your SMC Barricade 7004AWBR Router should be up to the task, as it supports 10/100Mb/s WAN and LAN ports, but checking for an Updated Firmware for it wouldn't hurt, either...

What OS are you running?

(Edit): GeekNJ See Profile and TheWiseGuy See Profile beat me to it...

-Tursiops_G.
or you can buy one off craigslist.com

eBobdotcom

join:2007-05-28
Poughkeepsie, NY

reply to eBobdotcom
Many thanks to the several responders. I've sent a query to CV/OOL about the modem. (The acknowledgement said that it may take 3 business days to get a response!) And I've learned that I do not have the latest level of firmware for the router. So I've downloaded the latest but haven't loaded it yet.

Tursiops_G asked about my OS. Windows XP.

Thanks again for the help.

Bob


jwersan
R.I.P. Mom, Brian, Ziggy, and Max.
Premium
join:2004-12-20
Port Jefferson Station, NY
clubs:
·Optimum Online

said by eBobdotcom See Profile :

And I've learned that I do not have the latest level of firmware for the router. So I've downloaded the latest but haven't loaded it yet.
You WON'T be able to upgrade the firmware yourself, CV is supposed to do that automatically, so if you don't have the latest, they didn't upgrade you...
--
RIAA/MPAA... Bite me!!!!


Irish Shark
Play Like A Champion Today
Premium,MVM
join:2000-07-29
Las Vegas, NV

said by jwersan See Profile :

said by eBobdotcom See Profile :

And I've learned that I do not have the latest level of firmware for the router. So I've downloaded the latest but haven't loaded it yet.
You WON'T be able to upgrade the firmware yourself, CV is supposed to do that automatically, so if you don't have the latest, they didn't upgrade you...
He said router not MODEM. He can update the router's FW.
--
"You can observe a lot by watching". Yogi Berra


jwersan
R.I.P. Mom, Brian, Ziggy, and Max.
Premium
join:2004-12-20
Port Jefferson Station, NY
clubs:
·Optimum Online

said by Irish Shark See Profile :

said by jwersan See Profile :

said by eBobdotcom See Profile :

And I've learned that I do not have the latest level of firmware for the router. So I've downloaded the latest but haven't loaded it yet.
You WON'T be able to upgrade the firmware yourself, CV is supposed to do that automatically, so if you don't have the latest, they didn't upgrade you...
He said router not MODEM. He can update the router's FW.
OOPS! My mistake..
--
RIAA/MPAA... Bite me!!!!
Forums » US Cable Support » OptimumOnlineSNYHD Not »
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