mraardvardk
@comcast.net
|  [Other] viatalk call recording.... :(
I purchased a viatalk account about a month ago - the service has been great, but unfortunately, the one feature that caused me to buy VOIP in the first place does not work....  call recording!!
I average 0-70% success on pressing *1, and then having the call recorded, with my most recent average at around 0%.....
Does anyone else use the call recording feature? Does it work? maybe Viatalk will see this and look into the system.... |
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montano
join:2001-04-29
Central Cali | Or perhaps you should submit a ticket......  |
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Boolah
join:2003-11-08
2 edits | reply to mraardvardk
Hmm - you're right. I can't get call recording to work either. This feature was working for me a couple of days ago, however.
I submitted a ticket 5 days ago to let ViaTalk know that call transfer wasn't working. I got a response the following day saying that they were aware of the problem and were working to fix it (it's still not fixed yet, BTW).
It seems that recently ViaTalk is not updating their Network Status page again as neither of the two above mentioned problems have been reported there. In fact, as of right now, there is nothing on their Network Status page.
I really do like ViaTalk, but one of my biggest grievances with them is their lack of updates. They seemed to have gotten better a couple of months ago, but looks like they're slipping again
UPDATE: I just tried call recording again and it seems to be working now. Call transfer still isn't working for me though. |
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Brian in MD
Premium
join:2003-05-10
Maryland, US | reply to mraardvardk
Can anyone else confirm/comment on their success or failure with the feature? Thanks. |
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KLH
join:2001-09-24
Vincennes, IN
1 edit | edit: I just tested it, and it did work. Just took a minute to show it. |
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mraardvardk
@comcast.net
|  reply to mraardvardk
Hi, I am the OP.....
I have a very long running ticket on the issue, but unfortunately no resolution yet.... They tried to rebuild my voicemail box , but that seems to have made it worse.....
I had a strange 30 min general voice outage today, but the service has been reliable except for the call recording.... The tech support has been very helpful, he was even able to recover a audio file off of the system for me.... so I am not upset, I just want call recording to work~!!!
We will see what happens.... |
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Brian in MD
Premium
join:2003-05-10
Maryland, US | reply to mraardvardk
I just got my adapter today and recording is one of the first things I've tried - not working for me. Support tried something (not sure what) and I sent the ticket back saying it didn't work...hopefully it will be an easy fix :-\ |
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bbrookfield
Premium
join:2003-09-24
Indian Rocks Beach, FL | Seems to me to be a hit or miss feature. What they need to do is have some sort of confirmation tone that indicates that the call recording started. |
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bbrookfield
Premium
join:2003-09-24
Indian Rocks Beach, FL
| Tonight I tried some test calls to my Cell phone to see if I can determine what the correct sequence is to start Call recording (Long press short or long delay between the * & 1 etc) What I found out is that if you want to be sure it is working, do it 2 or 3 times spaced a couple of seconds apart. It does not end a recording by pressing *1 during a call that is already recording. Not sure why, but was able to get a consistent recording every time if I pressed *1 wait 3 secs *1 wait 3 secs then a final *1. It usually picked up the first one, sometimes the second 1 and only once did it take 3 times before it started recording. Not a good workaround, but it does seems to work for me. Anyone else have a better solution please post it. |
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Brian in MD
Premium
join:2003-05-10
Maryland, US | reply to mraardvardk
I put a ticket in last night and the problem is fixed today - I'm loving service already!! |
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informpage
Never Be Satisfied
join:2003-07-09
Forest Hills, NY
| reply to bbrookfield
said by bbrookfield  :What I found out is that if you want to be sure it is working, do it 2 or 3 times spaced a couple of seconds apart. It does not end a recording by pressing *1 during a call that is already recording. The feature has worked fine the few times I've used it, but each time hitting *1 again has stopped the recording.
Maybe someone from ViaTalk can confirm that. |
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Brian in MD
Premium
join:2003-05-10
Maryland, US | reply to mraardvardk
I was testing out my new service again some more today and found that while recording works (thanks support!), transfer doesn't. Support said they are having wide-scale problems with transfer but put a ticket in anyway. |
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psycdoc
Premium
join:2005-01-27
Chicago, IL | reply to mraardvardk
Call transfer works for me.. I just wish my incoming calls would work |
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Brian in MD
Premium
join:2003-05-10
Maryland, US | reply to mraardvardk
When you hit ## is the other party put on hold, or does the call continue as normal? |
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jjgb10
Premium
join:2004-11-24
Kasson, MN
clubs:
 ·VOIPo
 ·Qwest.net
·ViaTalk
| reply to psycdoc
said by psycdoc :Call transfer works for me.. I just wish my incoming calls would work I had the same thing happen to me. I called in and they changed something to do with the routing table and they had my incoming calls working before the end of the phone call. I suggest calling their tech support and they should be able to fix it right away. |
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psycdoc
Premium
join:2005-01-27
Chicago, IL
| reply to Brian in MD
Well I have an Aastra 480iCT and it has a button I push. It puts the call on hold and then I dial the number i want to transfer to. When the call is answered I hit the xfer button again and the call is transfered. I use to use those boxes that the providers supply, but I found the IP phones work much better |
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Brian in MD
Premium
join:2003-05-10
Maryland, US
·VOIPo
| reply to Brian in MD
For anyone interested, support tells me today that the transfer feature is not working for anyone in my "group" (she said they break their subscribers into regional groups, makes sense based on what we've seen with the servers), and they hope to have this resolved by Friday. |
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aardvari8920
@comcast.net
| reply to bbrookfield
This is an email I received from VIATALK SUPPORT, since I have an ongoing trouble ticket with this.....
Subject: [YUD-(snip)
====== Please reply above this line ======
call recording issues
Waiting between pressing * and 1 will definitelty degrade the probability that our system will detect that what you mean is *1 and start recording the call. I have already set up a test device under your account and this worked for me. Please try that faster. Thank you.
-Brandon Price-
VoIP Engineer |
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