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RipT0rn
@tigercore.net
| reply to Anomalous
Re: Primus Canada cracking down on usage?
Just to add my 2 cents to this saga, I signed up for Primus' DSL back in November 2005 under the condition of "Unlimited Downloads", which is exactly what I used it for.
Fast forward to February 21st. None of my username/passwords work any longer, so I call tech support to find out why - my account had been suspended and I owed $665 for Jan/Feb usage.
I proceeded to tell them that I do not accept those charges, and subsequently would not pay them. Luckily, Primus DSL was installed on a second line which was cancelled within 5 minutes of hanging up with Primus, so if they drag their feet actually disconnecting the service, with the expectation of charging me for "services rendered," I can prove the service was gone on Feb 21.
I received all my monthly e-bills, but no notification of modifications to the terms of service. I've received all of 2 "Addressed Admail" letters from them, which went straight into the trash.
My @primus.ca e-mail address didn't actually get created until December 16th, so if they are claiming I received the e-mail in November, I did not.
If they claim I accepted the terms of service when I first connected (and was taken to Uniserve's page), I did not - I was on the phone with their tech support at the time of connection, Uniserve's page wouldn't accept my phone number, so their tech support did whatever they do and I was connected - never saw a Uniserve page again. If the TOS was in there, I didn't accept it.
If they claim I would have accepted their terms of service when I received the modem package - I did not - I used an old Telus DSL modem and refused delivery of their DSL modem/package - so if it was in there, I didn't see it.
If they claim that just by connecting the service (as it states at the top of their AUP) then I'm going to go buy a new car and secretly create my own AUP that starts with "by selling me this vehicle, you (Chrysler) agree to pay my fuel charges for the first 10 years" and never tell Chrysler about it - let's see how hard Chrysler can laugh me out of their offices 10 years from now when I go to find out why they were'nt paying my fuel costs.
Fast Forward again to today - I got a phone call (first ever) today at 7:20AM from their collections people asking if I had made a payment towards the balance owing - I said How much? They said $665. I said, "that won't be paid", and that was the end of the call.
I'll be blogging the remainder of my dealings at »primus.tigercore.net if anyone is interested (since it's easier than posting the same thing in multiple places). | |
HiVolt
Premium
join:2000-12-28
Toronto, ON
 ·TekSavvy Cable
 ·TekSavvy DSL
| Wow, $665. Thats insane. Arent there laws in this country against extortion?
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cgasucks
@telus.net
| $665
That is insane  .....
As a former Primus subscriber...I'm glad I got out and switched to Netscape before the $3/GB restriction came into effect....in fact, I got a $15 credit with them in the end!! 
I was fortunate to receive a registered letter about the crappy news about the new restrictions and unfortunately, new subscribers weren't aware of it and paid the price...
This new restriction should be clearly marked on their terms of use and be mentioned by any Primus representates trying to sell you into joining...
God help the uninformed...they need it.. | |
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