montano
join:2001-04-29
Central Cali | reply to psycdoc
Re: [Viatalk] ViaTalk problems
I recall when I finished my LNP, that I had to change to a different server. Perhaps this is the case for you as well. |
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jjgb10
Premium
join:2004-11-24
Kasson, MN
clubs: | This is probably true. Viatalk changed the proxy server I was using along with their routing tables and my incoming calls worked before the end of our tech support call. Call them and tell them what I just said and they should be able to fix it. |
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reebok
join:2004-11-11
Lakeland, FL
| reply to montano
do you remember what server you were switched to? my lnp went through yesterday and I haven't had a dial tone since. marking the support ticket urgent apparently has no effect since I've received faster responses on 'low' tickets. they also didn't notify me of the lnp which caused me to miss several calls during the switch. I'm pretty unimpressed at their ability to handle the user side lnp process right now.
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John
Webmaster
»www.FileFlash.com |
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Nate425
Premium
join:2005-02-03
Charlottesville, VA
clubs:
| Sorry to hear things didn't work out too well...you're right though, their priority system is pretty much worthless. Urgent calls do not get taken care of any faster than the low priority calls...it seems like it's even slower than just doing a low priority call. I'd suggest they work on that whole system.
But as far as the lnp process, I didn't have any problems, and was actually quite impressed with how they did it. It took about 15 days to go through, and didn't have any downtime. Maybe they're just swamped at the moment. Hope it gets worked out for you though... |
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