bookbiz
join:2006-02-28
Reidsville, NC
| [VoicePulse] Voicepulse e911 now working
According to Voicepulse's support Knowledge Base, e911 service is now functioning.
I am VoicePulse customer and I have been very satisfied with the service. I run VoicePulse over a wireless network connected to another house 500 yards from my home, but the quality of my VOIP is excellent.
I have not tried calling 911 yet so I cannot confirm the information in the VoicePulse Knowledge Base |
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mts
join:2000-10-06
Lansing, MI
| Here's a snippet from the knowledgebase. Take note where it says it may take up to 30 days for them to make adjustments after you change your address before it will be active. Seems to me like an awfully long time.
From Voiceuplse Knowledgebase:
Yes, VoicePulse is currently offering 911 services. We recommend that customers keep a cellular phone or a single telephone line from their traditional telephone company with minimal service (typically called "basic service" or "lifeline service"). This will allow you to call 911 or continue using the phone in an emergency if there is a power/Internet outage.
ACCESS TO 911 EMERGENCY SERVICES WHILE USING VOICEPULSE BROADBAND PHONE SERVICE DIFFERS FROM TRADITIONAL 911 AND MAY VARY DEPENDING ON WHERE YOU ARE LOCATED.
Enhanced 911 (E911) means that when you dial 9-1-1, your call is routed to the Public Safety Answering Point (PSAP) supporting the address you registered when activating your account. The operator answering the call will automatically receive your call back number and the location information you registered when activating your account.
Basic 911 means that when you dial 9-1-1, your call is routed to the Public Safety Answering Point (PSAP) supporting the address you registered when activating your account. The operator answering the call will not have your call back number or your exact location, so you must be prepared to give them this information. Until you give the operator your phone number, he/she may not be able to call you back if the call is not completed or is disconnected. Until you give the operator your exact location, he/she may not be able to dispatch help. As additional PSAPs become capable of automatically receiving address information, VoicePulse will automatically upgrade customers to Enhanced 911 at no charge to you.
LIMITATIONS OF VOICEPULSE 911 SERVICE:
VoicePulse depends on you to provide accurate 911 service address information when activating your account. The 911 service address you provide during account information is used to determine which PSAP 9-1-1 calls made from your phone should be routed to, and also determines what location information PSAP operators receive (where E911 is available).
VoicePulse 911 service will not function if your VoicePulse service is not functioning for any reason. If you are experiencing an electrical power outage, broadband Internet outage, or if your VoicePulse service is terminated, you may receive a busy signal or other error message when dialing 9-1-1.
If you move the physical location where you are using VoicePulse service you must register the new location. If you do not update your 911 service address (by calling Customer Service or online through the Account Management Center), your 911 call may reach the incorrect PSAP and you will not receive assistance.
VoicePulse 911 service will not function for up to 30 days after you are able to make outbound calls with your service or after you update the 911 service address to a new location. It takes time to validate the 911 service address provided during account activation, and to determine the level of 911 service available. During this period, you should plan on using alternative means such as cellular telephone to reach 911 emergency services.
Some customers may be located in areas where neither Basic 911 nor Enhanced 911 services are activated. VoicePulse is continuously working to expand the number of areas where Enhanced 911 is available, but there are areas where neither Basic 911 nor Enhanced 911 services are activated. If you are located in one of these areas, the Emergency Call Response Center operator who answers your call will attempt to route your call to the appropriate local authorities, but may reach them via a non-emergency phone number.
Because it takes time to validate the 911 Service Address you entered, and to determine the level of service available (if any) in that area, there may be cases where we determine, after you receive your VoicePulse equipment, that no 911 service is available to you. In such cases, we will notify you by email within 90 days that no 911 service is available to you. After notification is sent, you may cancel your service without any penalty or further obligation via the online Account Management center |
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swintec
Premium
join:2003-12-19
Alfred, ME | reply to bookbiz
I'm very tempted to try it out, although I am worried about the issues I may run into with the operator.  |
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bookbiz
join:2006-02-28
Reidsville, NC
1 edit | I am having the same temptation. We need to find out sometime...better now than when the house is on fire. |
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nycityny
Premium
join:2005-08-09
New York, NY | reply to bookbiz
I tested it last week and it worked. Check out my post on the subject at:
»[VoicePulse] 911 is working |
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allen00
@optonline.net | reply to bookbiz
500 yards? Interesting..What type of equipment do you need to do this? |
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burgerwars
join:2004-09-11
Northridge, CA
 ·voip.ms
 ·RoadRunner Cable
2 edits | reply to bookbiz
I did just test my line.
911 gets routed where I am to LAPD emergency, not to true 911 operators.
So if I need the police, it's OK. If I need the fire department or ambulance, there may be a delay. Given what I know then, if I need 911, it's best if I use my POTS line (SBC/AT&T). |
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shadow700
join:2004-08-05
Collegeville, PA | reply to bookbiz
Just tested here (Skippack, PA).
I was routed to the right place and they had all the correct information.
- Tony |
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mrvoice
join:2001-02-22
Northridge, CA
| reply to burgerwars
I live right by you. I personally would never have voip as a primary 911 option. what if the net goes down or the voip provider or even the power? emergencies can happen during some of the worst times.
If you have a basic pots line, that is option one. At least here in Los Angeles, everyone has a cell phone, that is also an option though you will have to give them your location instead of it showing up on their computer.
As for voicepulse as a service. If you are lucky enough to be able to get on it and don't mind having a locked device, they are great! the $14.99 regional plan is awfully cool. But I am a BYOD user and in the past they provided me with sip credentials and now they only provision your ATA and lock it.
No thanks. I have another provider for backup, can't use both lines on a good Sipura box if they lock the admin out.
For many users, this is a great service. For some of the techies, I can see some passing on it. BYOD is only Supported on Sipura 2000, 2002, & 3000. Open access supports all but you can't get open access without a regular account. Completely foolish. Support is actually knowledgeable their so I'll give them that much. Hours are limited though. |
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