HR20
join:2006-02-20
Saint Paul, MN
| Provisioned Speed
I just got basic cable on saturday in addition to my HSI,do I need to call Comcast and have them provision my speed up to the 6mb tier?
Or will they do it sometime on their own?
I run a linksys modem (which shows provinsioned rate)and even after power cycling it, the Provisioned Rate is still at 4400 kbps. |
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owine
Premium
join:2002-08-29
Salem, MA | call them and have them push you the 6mbit config file if it is indeed what you pay for. do you have any tv service? because the lowest hsi tier with no tv is 4/384 and was not upgraded over the summer. |
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tshirt
Premium,MVM
join:2004-07-11
Snohomish, WA | reply to HR20
They MIGHT get around to it at some point, but I would call and politely ASK the CSR to push it. (Can't hurt (if you are polite) and might get it done sooner than later. |
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Morty
Premium
join:2004-09-18 | Should be done automatically when your service is changed, in any case you can always call to have it double checked and corrected if needed  |
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fonzbear2000
Premium
join:2005-08-09
Saint Paul, MN
| reply to owine
said by owine  :call them and have them push you the 6mbit config file if it is indeed what you pay for. do you have any tv service? because the lowest hsi tier with no tv is 4/384 and was not upgraded over the summer. u must not have read hr's ENTIRE post-if u had, u would have seen that he clearly stated that he got basic cable on saturday-ive ran into similar situations like this before-someone will as for help and then state what theyve done to solve their problem-then, someone else will suggest something that the original poster already stated! its like, if ur going to help, u might want to read EVERYthing the person is saying
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comcast high speed subscribers: »[Newsgroups] use up ur monthly 2gb limit? try this! |
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owine
Premium
join:2002-08-29
Salem, MA | reply to HR20
sorry bout the misread. but yes, you should call them and have them verify they have your account is correct on their end and have them push the boot file to you and you should see your speeds. sometimes a small kick in the pants is all they need. |
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HR20
join:2006-02-20
Saint Paul, MN | reply to HR20
Thanks for the replies.I kinda figured I'd have to nudge them,I just didn't want to get too pushy. |
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ryguys
join:2002-01-23
N. Ont Can | reply to HR20
Did you get Limited Basic or the Expanded service? A lot of areas will still only give 4/384 if you only subsribe to Limited Basic. |
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fiberguy
My views are my own.
Premium
join:2005-05-20
| reply to HR20
Define basic cable.. tier 1/Broadcast Basic/economy basic/limited basic? or Tier 1&2 Basic/Full Basic/Expanded basic.
Here in the TC area, you must have FULL BASIC cable to get the 6mb tier. If you only have tier 1 basic cable (Yes, here tier 1 is called basic and tier 2 is expanded) then you only get the 4mb. |
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HR20
join:2006-02-20
Saint Paul, MN | reply to HR20
Basic is local channels,WGN and TV guide.Cost $10.75.
I just talked to a CSR and he said they already upped my speed,I said it didn't take so he,re-did it and now I'm provisioned at 6600 KBPS. |
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joncrane
join:2005-04-02
Kensington, MD | I'm kind of confused as to this thread. Is this the deal where you can get a free upgrade from 4 to 6 Mb/s if you just call and say the right thing?
If so, does it work if you're signed up for internet only and not even basic cable? |
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HR20
join:2006-02-20
Saint Paul, MN
| reply to HR20
In order for you to get the speed upgrade you need to add cable TV.
I had only internet and was paying $57.95 a month,I signed up for Basic Cable TV for $10.75 a month,when you "bundle" the 2 services you get a $15.00 a month discount on your internet service.
So after the monthly fees taxes etc, my new bill is $58.53.
Not a bad deal, 58 cents a month for basic cable and a 2mb increase in internet speed. |
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dadkins
Can you do Blu?
Premium,MVM
join:2003-09-26
Hercules, CA
 ·Comcast
| reply to ryguys
said by ryguys :Did you get Limited Basic or the Expanded service? A lot of areas will still only give 4/384 if you only subsribe to Limited Basic. Nope! *ANY* TV service from Comcast makes your speeds 6000k/384k.
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Think outside the Fox... Opera |
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