gobbledygook
join:2006-04-05
| reply to Djdeadly
Re: redirects to look-up-results.com
> Try using 4.2.2.2, 4.2.2.3.
Thanks for the tip, Djdeadly. Indeed they do provide great latency from where I am.
But I still consider the new "feature" a bug. Besides, it won't help with the stated problem - non-existing domains do not return a 404 code; there is no http server to respond. My browser (Firefox) responds with an alert that the site "could not be found. Check the name and try again." If that is too confusing take it up with the browser folks, but don't muck with DNS.
P.S. Two other points: A major change like this should have been communicated to your customers. And don't expect all your customers to know that this is the forum where they can learn which DNS server to use. |
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piersden
join:2005-10-31
Los Angeles, CA
| reply to socio
Last night had several on-line and telephone dialogues with various techs. Explained what was happening (a few didn't know about this "change")---specifically that saving opting out cookie was not working even when "saved" under exceptions rule. More importantly, when entering part of a URL (e.g. Dell, CNET, DSLExtreme)in address bar, which under former setup, would then automatically complete the address and take you directly to the correct site, under new set up MSN search engine would pop up with a list of various items. Very frustrating.
Finally, tech understood problem and helped me to change primary and secondary DNS settings which has totally resolved the problem.
Strongly urge anyone with similar problems to either change settings yourself (if you know how) or get DSLExtreme tech to help you. |
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Phil
Rojo Sol
Premium
join:2001-06-11
Camarillo, CA | reply to socio
This "feature" or whatever you want to call it is terrible. Is this a result of the IKANO merger?
--
Correcting one "looser" at a time. |
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shortman
Premium
join:2000-12-27
Garden Grove, CA
clubs:
|  reply to socio
I'm shocked that DSLExtreme would even consider implementing this after the TLD DNS fiasco a few years ago that broke DNS based black lists, among other things. It wasn't fun the day every IP in existence became black listed.  |
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braden
join:2001-12-12
Aliso Viejo, CA
1 edit | reply to socio
Add me to the list of very satisfied customers that are pretty upset about this change. I can understand the need to cut down on some tech support calls, but this is rather ridiculous. This is something I would never expect from DSLExtreme. It's really making me wonder about this merger.
Also, if you decide that this must be implemented, please setup another DNS server for us 'tech-savvy' people to use that does not contain this DNS advertising. |
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justin
Australian
join:1999-05-28
Brooklyn, NY
Host:
IPv6
Business Connectiv..
Home/Office setup ..
Console/Handheld g..
Console Tech
| reply to socio
follow the money.
The new owners of dslxtreme must have decided to optimize their purchase. The search redirector shows ads paid by doubleclick and does click tracking and kickbacks. The owner of look-up-results.com is hidden by a domain proxy but perhaps it is owned by dslx themselves.
classy act.
not. |
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djrobx
join:2000-05-31
Valencia, CA
 ·PHONE POWER
 ·AT&T U-Verse
·AT&T CallVantage
·Time Warner VOIP
 ·RoadRunner Cable
| reply to socio
^^^ What Justin said.
George, Ari, this is not the time to be pulling this sort of crap. The "acquisition" of DSLX has us all nervous enough about the future of a great ISP. This puts a VERY bad taste in my mouth.
If you just wanted to reduce support calls from 404 errors, you could redirect people to a DSLExtreme page with a better description with no ads on it.
You've been in this industry long enough to know damn good and well how people feel about "hijacking" mistyped URLs. Have you forgotten how well people received Verisign's attempt at this same thing?
»Verisign Hijack
For shame.
-- Rob
--
\\ROB - a part of the SCB local network |
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Bill
Light Up The Halo
Premium,VIP
join:2001-12-09
clubs:
| reply to justin
I searched for this thing and came up with this thread on [H]: »www.hardforum.com/showthread.php···28338760
Quoting from a user there:
It has been implemented by Choice One Communications into their national dial-up POP network, which many virtual ISPs such as Intergate and All2Easy.net use to provide local access numbers throughout the US.
Another mention of this with a dial-up user (different ISP than before): »forums.spywareinfo.com/lofiversi···440.html
It was mentioned that IKANO is big in dial-up. I wonder if they're connected to these other ISPs that have implemented this search "feature"?
--
Bill
SocalServer.com: LA Game Servers
Check out our public servers |
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Phil
Rojo Sol
Premium
join:2001-06-11
Camarillo, CA | reply to socio
And as George has always reminded us, update your reviews on DSL Extreme.
--
Correcting one "looser" at a time. |
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houkouonchi
join:2002-07-22
Corona, CA
clubs: | Blah doesnt do it for me on firefox, only internet explorer which I never use, frankly if you hate it THAT much just dont use DSLExtreme's DNS servers, shit, stop the bitching. |
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ylen131
join:2000-02-09
Canoga Park, CA
| reply to Phil
said by Phil  :And as George has always reminded us, update your reviews on DSL Extreme. i think both of my are soon due for update and with the way this seems to be going review rating will be down and not up(or stay the same( |
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Phil
Rojo Sol
Premium
join:2001-06-11
Camarillo, CA
·Verizon FIOS
| reply to houkouonchi
said by houkouonchi :Blah doesnt do it for me on firefox, only internet explorer which I never use, frankly if you hate it THAT much just dont use DSLExtreme's DNS servers, shit, stop the bitching. I pay for a premium service, at a premium price. I have every right to "bitch" if I want to considering that just a couple of days ago I was perfectly content with the service. I shouldn't have to jump through hoops now to maintain that level of service.
--
Correcting one "looser" at a time. |
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braden
join:2001-12-12
Aliso Viejo, CA
| reply to Phil
said by Phil :And as George has always reminded us, update your reviews on DSL Extreme. This is a good suggestion. My review has been updated to reflect this new experience. Hopefully, now that's it's front page news, everyone over at DSLExtreme will understand our outrage. |
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spivver1
@G4.net
|  reply to socio
What's the problem?
Personally I don't see an issue with this. Boo hoo, I don't get a 404 page when I don't type a site in correctly. What's the big deal? There's 2 big advantages here:
Advantage 1: What they're saying is the reason. People call because they get a 404. That ties up reps from dealing with real problems. If they free up those reps, hold times go down, when a user has a real problem they get support quicker.
Advantage 2: Perhaps they are getting paid for clicked through links. Hey, that's another revenue stream for them, which means that they can pass costs onto that revenue, rather than onto the customer, which would result in higher rates.
Disadvantage: Instead of a 404, I get a page of potential other relevant links, and if I really want my 404, I have to follow a couple of steps to opt-out.
Simple enough! |
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ylen131
join:2000-02-09
Canoga Park, CA | reply to braden
Re: redirects to look-up-results.com
same here just did review update to reflect this new change. |
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djrobx
join:2000-05-31
Valencia, CA
·PHONE POWER
·AT&T U-Verse
·AT&T CallVantage
·Time Warner VOIP
·RoadRunner Cable
| reply to socio
quote:
Personally I don't see an issue with this. Boo hoo, I don't get a 404 page when I don't type a site in correctly. What's the big deal? There's 2 big advantages here:
I expect a pure internet connection. I don't want proxies, filters, or DNS games unless they are there in the interest of security or, at a minimum, are disabled in a user control panel.
Spyware hijacking my browser is bad enough, I don't need it at the ISP level.
--
\\ROB - a part of the SCB local network |
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tazman69
Safety Guy
join:2000-12-22
Charles Town, WV | reply to spivver1
Re: What's the problem?
Go troll elsewhere Anon. |
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blacksurfer
join:2002-07-14
Sherman Oaks, CA | I opt out and now I'm getting a MSN search page. |
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blacksurfer
join:2002-07-14
Sherman Oaks, CA | Bad news spread fast. Already made it to homepage of dslreports: »DSLExtreme Redirecting 404 Browsers |
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mstrlogcrw
join:2002-11-23
Granada Hills, CA
·Charter Pipeline
| reply to socio
Re: redirects to look-up-results.com
As a dedicated DSL Extreme customer, I have to say this "feature" appears to be nothing more than an advertising ploy much like the "Verisign" debacle several years ago.
I will use a search engine and if I mistype the URL, a 404 error is perfectly acceptable. IMHO, this should be an opt-in, not an opt-out, particularly as such an arrangement reeks of advertising revenue and severely tarnishes my opinion of DSL Extreme.
Very disappointed,
Chris White |
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