celicaguy
@24.22.x.x
| reply to CableModemtech
Re: Poor Cable
I couldn't agree more about @home technical support. My experience with the @Home tech support script readers was very frustrating. I knew more about the cable modem than they did. They even had problems with the webspace server failing to load the Frontpage extensions. They kept trying to tell me my full version of Frontpage 2000 was not compatible with @Home Webspace. It took weeks and an escalation to a supervisor to explain what an extension file was. Since Frontpage is not really supported by @home, they would try to blow you off and disconnect the call. Another problem was with the power cord on the RCA Modem. It was shorting out on the circuit board but they wouldn't beleive it. They kept asking to do a system push and the standard BS script checks when I had already stated the obvious. Took two weeks to get them to replace it. The replacement modem was sent but then they put a cap on my upload. I complained enough that a tech took it off.
My last experience with these idiots was with the mail server. The mail.indpndnce1.mo.home.com mail server will not respond to ping or tracert from my location anymore. They have no clue how to fix it even when I told them what was wrong. I proved to them it was a mail server issue when I could Telnet to a Portland, WA mail server and also retrieve my mail from the netmail.home.com mail server. To this day, the original mail server is not responding and I had to change my Outlook settings for the Netmail server. |
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xdeadhead
220, 221, Whatever It Takes.
Premium
join:2000-11-08
Mechanicsburg, PA | please explain how you " complained enough that a tech took it off" exactly what must i do ? no shit? they really took your up cap off? thanx |
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