2beXcustomer
@dslextreme.com
|  I want to thank DSL Extreme for wasting my time.
I just wanted to say thank you to DSL Extreme for WASTING MY TIME. I spent sooooooo much time trying to clean my system thinking I have spyware or a virus because of the so-called search feature.
I want to thank you for allowing me the opportunity to reformat my drive, reinstall Windows, and then still have the same problem.
Thank you very, very much! Why am I so thankful? You made my decision a little bit easier to not renew with you when my contract expires within the next month or so.
Making the page appear as a DSL Extreme themed site it would have been okay, I suppose, but the way this was presented is unspeakable, horrendous and utterly despicable.
Why don't you give your customers a discount with this "feature"? This "feature" doesn't 'help' computer illiterate people, it only makes YOU extra revenue. And probably look-up-results (whoever they are) tracks us. What's next, selling our information?
You really ruined the good name of DSL Extreme. |
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oliphant
I Have 8 Boobies
Premium
join:2004-11-26
Corona, CA | I'm not a fan of the redirect but it's not DSLx's fault that you don't know what you're doing.
--
WAR HAS NEVER SOLVED ANYTHING, except ending slavery, facism, communism, Nazism.... |
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deblin
Dark Side of the Moon
Premium,MVM
join:2001-09-01
Middletown, DE
 ·Verizon FIOS
| said by oliphant  :I'm not a fan of the redirect but it's not DSLx's fault that you don't know what you're doing. No, it's not. But with adware/spyware/etc getting very publicized, how many non-savy users will fall victim to the same problem? If the intent of the redirect is to help new users, they should make it very clear that the page they are redirected to is associated with DSL Extreme and is supposed to help them, so they don't think they are infected.
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The question isn't "what are we going to do," the question is "what aren't we going to do?" - Ferris |
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blacksurfer
join:2002-07-14
Sherman Oaks, CA | reply to oliphant
Re: "I want to thank you for allowing me the opportunity to reformat my drive, reinstall Windows, and then still have the same problem."
If you reformatted your drive because of a 404 redirect and reinstall the OS, then that's funny! |
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IAmTheEvilest
There Is Nothing Like A Restart
join:2001-01-03
Santa Barbara, CA
clubs:
| reply to 2beXcustomer
DSLExtreme should have made it clear to its customers that they were doing the redirecting and not some malicious application. And they should have made alternative DNS servers available right from the beginning, thereby allowing "advanced" users to permanently bypass this from the start.
Anyway, I still think that this redirecting is a terrible idea (since it is the configuration by default and breaks internet standards).
--
The two biggest things: the universe & human stupidity --Albert Einstein |
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piersden
join:2005-10-31
Los Angeles, CA
| reply to 2beXcustomer
In fairness, when I initially used DSLExtreme's live tech support, the first, second and third response was I must have spyware and to install/run a detection/removal program. Only when I rather vehemently insisted it was not a spyware problem did the online tech apparently check and discovered it was indeed a change in the DNS server protocol. Naturally, he and later the phone-based tech I later talked to told me simply to "opt-out" and keep the cookie to avoid the problem. Obviously that advice was also. wrong. Although I agree reformatting/reinstalling OS is somewhat extreme, it is an understandable reaction if someone is not overly tech savvy or believes they may have spyware on their syste. |
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djrobx
join:2000-05-31
Valencia, CA
 ·PHONE POWER
·AT&T U-Verse
·AT&T CallVantage
·Time Warner VOIP
 ·RoadRunner Cable
2 edits | reply to 2beXcustomer
quote:
I'm not a fan of the redirect but it's not DSLx's fault that you don't know what you're doing.
Gee, I don't know. If a browser starts taking me places I didn't ask it to go, my first inclination is that the machine is infected with something. That's the MO for a good number of machines infected with spyware.
As much as I want this to go away, if they must do this, the page needs to look like an official DSLX page.
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\\ROB - a part of the SCB local network |
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2beXcustomer
@dslextreme.com
| reply to 2beXcustomer
Yes, I am not an "advanced" computer user or a computer expert. Does that mean I am not welcome to DSL Extreme? Is DSL Extreme only for "advanced" computer users who can figure out that their own Internet Service Provider redirects you to a server called "http://wwa.look-up-results.com/search?qo=" ?
I chose DSLX is for the great customer service (which I rarely contacted) and the other reason was to support the local, small business in my community in the S.F. Valley.
As a "non-advanced" member of DSLX, I got by pretty well until this event, which wasn't obviously thought through.
I use my computer for things including business/finance so spyware is a serious concern for me, and that was the reason I reformatted and reinstalled. It may have been extreme, but what else could I do aftr I tried everyhing, running scanners, etc.
When the problem still occurred after I reinstalled I thought I would ask my ISP on the forum if they have spyware on their end which is causing me to see this, and when I read the previous post about this "feature", it was just infuriating. |
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serialtoon
join:2002-08-19
Long Beach, CA | reply to 2beXcustomer
OK..i have DSL Extreme. Can someone please inform me to what all this is? What is getting redirected? A link to the beggining of the problem perhaps? Im confused here...thanks in advance. |
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serialtoon
join:2002-08-19
Long Beach, CA | reply to 2beXcustomer
Nevermind...i found out what is going on. Weird thing is...it doesnt happen to me. Any reason why? |
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ylen131
join:2000-02-09
Canoga Park, CA
| reply to serialtoon
said by serialtoon :OK..i have DSL Extreme. Can someone please inform me to what all this is? What is getting redirected? A link to the beggining of the problem perhaps? Im confused here...thanks in advance. are you in nocalifornia? if so you will not see any difference, only socal is affected. |
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serialtoon
join:2002-08-19
Long Beach, CA | reply to 2beXcustomer
im in socal buddy... |
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Lanik
Lab-nik
Premium,ExMod 2002-03
join:2001-06-25
Bay Area | See this thread: »redirects to look-up-results.com
They might have fixed it already.
--
Computer Consulting for the Next Generation. |
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ylen131
join:2000-02-09
Canoga Park, CA
1 edit | he is using standard dns, he would to have change his dns to non standard one in order for the issue to be fixed.
edit:just tested issue still exist on standard dns ip. |
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serialtoon
join:2002-08-19
Long Beach, CA | reply to 2beXcustomer
when i put in a search on my browser it directs me to google.com with results instead of redirecting it to where you guys are having issues with...isnt that weird? |
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ylen131
join:2000-02-09
Canoga Park, CA | what dns ip are you using? |
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serialtoon
join:2002-08-19
Long Beach, CA
| said by ylen131 :what dns ip are you using? I have my Netgear set to "Get DNS automatically" |
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