oliphant
I Have 8 Boobies
Premium
join:2004-11-26
Corona, CA
4 edits | People will still complain...
...the latest complaint will be that the non-redirect servers should be the default ones...it doesn't matter that changing DNS settings, whether you're on DHCP or static, takes all of 10 seconds. No matter what DSLx does, there will still be those LOOKING for something to complain about.
Meanwhile, what other ISP is this responsive to their customers? I can't think of any. The title of this article should be DSLx INSTANTLY responded to complaints.
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WAR HAS NEVER SOLVED ANYTHING, except ending slavery, facism, communism, Nazism.... |
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braynes
Premium
join:2005-03-14
Waterville, ME | I gotta ask? did you fail out of bed this morning and hit your head?
Bruce |
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oliphant
I Have 8 Boobies
Premium
join:2004-11-26
Corona, CA | Sorry for not jumping on the whining like a schoolgirl about taking 10 seconds to change DNS settings bandwagon.
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WAR HAS NEVER SOLVED ANYTHING, except ending slavery, facism, communism, Nazism.... |
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nixen
Rockin' the Boxen
Premium
join:2002-10-04
Alexandria, VA
 ·Cox HSI
 ·Speakeasy
| said by oliphant  :Sorry for not jumping on the whining like a schoolgirl about taking 10 seconds to change DNS settings bandwagon. How bout for "not thinking ahead"?
It takes resources to run a DNS server. I'm that DSLX is professional enough of a firm that the IP address given is a virtual IP for at least a pair of servers (if not, what happens to their customers if that server goes belly-up?)
So, what happens when everybody hops off of their advertisement-supported DNS servers and hops onto and overwhelms the non-advertising supported ones? You think they're going to go out of their way to continue to size them to meet demand? What's their incentive to do so? Certainly not advertising partnership dollars.
-tom
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"Some people have morals, standards and ideals about quality, but I'm an American: I couldn't care less." --Tony Pierce (paraphrased) |
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en102
Canadian, eh?
join:2001-01-26
Valencia, CA
·RoadRunner Cable
·DSL EXTREME
| reply to oliphant
I agree: non redirecting DNS should be the default.
As this was a DSL-Extreme implemented issue (i.e. not an outage by equipment, but a planned change), I would expect no less than an instant response/resolution.
A more appropriate method would have been to send an annoucement through email with description of time/date that this kind of change would be occurring, and a work around for those that require DNS to function properly.
If DSL-Extreme was really sersious about performing this, and was still using PPPoE, there would be a toggle through your account management in DSL-Extreme which would allow different DNS servers based on your selection. |
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oliphant
I Have 8 Boobies
Premium
join:2004-11-26
Corona, CA
| reply to nixen
If it gets busy they'll add more. What if a giant meteor destroys the data center. We can play ...what if... games all day long. Instead we should focus on what is currently going on.
I'm sure they're shocked by the backlash over this redirect thing, but they should be commended for the speed at which our complaints were addressed and the manner in which it was corrected which is the non-redirect DNS server availability should users wish to take the 10 seconds to change their DNS settings to this new IP.
I'm simply saying that we can continue to beat DSLx over the head for an issue that was resolved virtually the same day it came up, or we can be satisfied that DSLx listens to their subscribers and not continuing to punish them for doing so.
As for their incentive to continue being responsive...is us subscribers not jumping ship for the incumbents. They at DSLx know full well that the ONLY reason they're able to charge a premium for their service is for the service they provide. If they deteriorate into a typical whore ISP like Verizon or SBC, there is NO reason for us to continue paying the premium. George understands that, and certainly the parent company now understands this.
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WAR HAS NEVER SOLVED ANYTHING, except ending slavery, facism, communism, Nazism.... |
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garagerock
Premium
join:2002-06-14
Louisville, KY | reply to oliphant
Isn't complaining about complaining...still complaining? |
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Matt
Take me down to the paradise city
Premium
join:2003-07-20
Jamestown, NC
·North State Commun..
| said by garagerock :Isn't complaining about complaining...still complaining? Why yes, I believe it is. 
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I have tried to see things from your point of view, but no matter how hard I try, or what I do, I just can't get my head that far up my ass. |
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djrobx
join:2000-05-31
Valencia, CA
 ·PHONE POWER
 ·AT&T U-Verse
·AT&T CallVantage
·Time Warner VOIP
·RoadRunner Cable
1 edit | reply to oliphant
They haven't "solved" anything. They're still trying to capitalize on mistyped URLs. People are still going to be reformatting windows looking for spyware that they don't have.
The issue never *affected* me to begin with since I think I have verizon's DNS servers plugged into my router. It's the sheer concept of DSLX instituting server-side spyware that turns my stomach. Giving people a backdoor pass to an old backup DNS server they haven't corrupted yet is hardly a resolution to the issue.
To say they "set this server up to solve the issue" is misleading. That DNS server has been there since I subscribed to the service. It used to be the recommened DNS #2 entry.
-- Rob
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\\ROB - a part of the SCB local network |
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vpoko
Premium
join:2003-07-03
Jamaica Plain, MA
| reply to oliphant
said by oliphant :Sorry for not jumping on the whining like a schoolgirl about taking 10 seconds to change DNS settings bandwagon. That's OK, you seem to have found something else to whine about. |
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oliphant
I Have 8 Boobies
Premium
join:2004-11-26
Corona, CA | So have you evidently. |
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vpoko
Premium
join:2003-07-03
Jamaica Plain, MA
| said by oliphant :So have you evidently. I never claimed I was above it |
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ylen131
join:2000-02-09
Canoga Park, CA
| reply to oliphant
oliphant are you getting paid by dslextreme post this bs? only few people will know about unpublished dns. If you check their website don't have unpublished listed anywhere so how are millions of people supposed to take 10 sec to change to one of dns that is not being redirected? right they can't as they don't know about it. |
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oliphant
I Have 8 Boobies
Premium
join:2004-11-26
Corona, CA
| Oh yeah, .83 and a new balloon? Why, you jealous?
Meanwhile DSLx has gotten rid of the redirects all together so you can start sleeping well at night.
Now you can go find something else to whine about.
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WAR HAS NEVER SOLVED ANYTHING, except ending slavery, facism, communism, Nazism.... |
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vpoko
Premium
join:2003-07-03
Jamaica Plain, MA
| said by oliphant :Oh yeah, .83 and a new balloon? Why, you jealous? Meanwhile DSLx has gotten rid of the redirects all together so you can start sleeping well at night. Now you can go find something else to whine about. Don't you see the difference in defending DSLx once the got rid of the redirects and before? Or do you just defend anything that any corporate entity does? |
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oliphant
I Have 8 Boobies
Premium
join:2004-11-26
Corona, CA
| Before posting about someone's post history, perhaps you should bother reading their post history.
What I see here is a bunch of whiners, many of whom aren't even DSLx subscribers, complaining about something they know nothing about. Case in point were those in NorCal complaining about the redirects when the redirects were only for the SoCal servers.
There are those with legitimate complaints about various things and there are those who bitch just for the sake of bitching. My comments are directed to the latter.
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WAR HAS NEVER SOLVED ANYTHING, except ending slavery, facism, communism, Nazism.... |
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