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pupowski$
join:2001-01-15
Atlantis
| reply to CableModemtech
Service has never been better
said by CableModemtech:
When you call for Tech support for the @home service 9 out of ten times your talking to one of @home's call centers.....
I have @Home since test markets began. Tech support was horrible from the start, and I worked my way up the food chain with complaints to corporate, the FCC, and local regulators.I even challenged AT&T applications for local service in other states before I got their attention. It was like a war just to get the service I was paying for, and there was no competition, so it went on for several years.I was credited over TWO YEARS free service,one month at a time, for various problems. The average wait was 30-45 minutes for a tier one tech who couldn't do much, and another 15 minutes to reach tier 2 who were more knowledgeable but limited by the company structure. Field techs were never a problem, and I blame top management for poor phone support,not the techs.About a year ago service improved dramatically, and has remained that way since.I speak to AT&T employees, not @Home's, and service has never been better. I never used the portal or mail servers, and I won't miss @Home a bit. | |
Kid Bluez
Strumming Da Bluez
join:2001-02-10
fah
| Yeah, I've received an easy 1 1/2 years of free services in the form of refunds for no service or poor service--until they changed the policy to say that if you can connect AT ALL in a 24 hour period, you get NO refund. That's garbage! They must've done that because it is so intermittent around here, and everyone would be asking for full rebates every single month!
--
"donate blood;
play hockey" | |
pupowski$
join:2001-01-15
Atlantis | Where did you find that cool Avatar? | |
Kid Bluez
Strumming Da Bluez
join:2001-02-10
fah
| quote:
pupowski: Where did you find that cool Avatar?
If you're referring to mine, I made it with Paint Shop Pro, used a bit of Photo Shop, and Animation Shop. Took me forever one night, starting at midnight, and was done by 9am (? somewhere around there). Team Helix has some very talented people that make them in a snap, but my expertise is not there yet. Did ya know you could animate your avatar with $5 in tool points (minimum), 40x40, 5k limit. Nice of Justin. 
quote:
pchdude: I like the "PS" part about the upload caps
Yep, I remember getting Comcast's email about how @home was going to cap UL to 128, with the reasoning that most people want download speeds rather than upload speed, and this would, thus, save the bandwidth for customer's preferences. HUH? I game and UL is as important as DL speed. It was a great marketing ploy, but those of us who know anything about it saw it for what it was---nothing but a ploy. Gaming has never been the same since. Hey pch, Dana Point is a nice community.  We be neighbors (don't really live in Pasadena, and I do have the same isp as you).
[text was edited by author 2001-10-13 06:48:40] | |
pupowski$
join:2001-01-15
Atlantis
| said by GoGrannyGo:
If you're referring to mine, I made it with Paint Shop Pro, used a bit of Photo Shop, and Animation Shop...... Did ya know you could animate your avatar with $5 in tool points (minimum), 40x40, 5k limit. Nice of Justin.
Thanks for the info, I would like animation for mine. $5.00 is a bargain, but software isn't, and all I have is Photo Shop. I don't know much about team helix, but I'm going to take a look now. Good job on your avatar, that's how ideas spread. | |
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