dslx_gm
Premium,VIP
join:2002-12-26
Winnetka, CA
| DNS Redirection System Turned Off
Thank you for your feedback while we were testing the DNS redirection system in Southern California. Ari, Jim and I have taken your feedback as well as our original assessment of the system to IKANO and all agreed that the system was not the right fit for our DSLExtreme clients.
We have therefore turned off the system and set our DNS servers back to normal. The alternate DNS servers have been pointed to the standard pool. If you changed your IP address to a non DSLExtreme DNS server we recommend that you set it back out standard addresses.
We would like to ensure you that our focus towards our client’s satisfaction will continue as it has for many years. Thank you for your continued support!
--
George
General Manager
DSLExtreme
Will work for reviews.  |
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deblin
Dark Side of the Moon
Premium,MVM
join:2001-09-01
Middletown, DE
 ·Verizon FIOS
| Thanks George, I'm glad you guys were able to solicit feedback and take this to IKANO. And more importantly, that they listened.
So folks out there that dinged DSLX in your review, you might want to "undo" what you've written, or at least update it to reflect DSLX's changes based on customer feedback.
George, as others have pointed out, if there is something new in the future, I think everyone would appreciate having to opt into it, or at the very least have a warning email to know what was coming.
Thanks again!
--
The question isn't "what are we going to do," the question is "what aren't we going to do?" - Ferris |
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MsGeek
We Jam Econo On This Ship, Sailor
join:2001-06-06
Panorama City, CA
 ·DSL EXTREME
| reply to dslx_gm
Thank you. This was an insult to your user base, and it's good that you rethought and fixed it. Please don't do anything like this again.
Now if only DSL Extreme's DNS servers could be a little more robust...
--
Online since 1987, thinking different since 1995, Linux-friendly since 1997, Broadband since 1999. Where do I want to go today? Wherever I want! |
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Lanik
Lab-nik
Premium,ExMod 2002-03
join:2001-06-25
Bay Area
·DSL EXTREME
| reply to dslx_gm
I think this should go on a front page. Its nice that DSLX has gotten all that attention as of late. But its the wrong kind of attention if you ask me. I remember when Verisign tried to do this and it failed miserably. DSLX is a great company I would hate to see it stoop to that low of a level.
I understand the need to make money but I'm sure there is another way, other then forcing it on us users without any way of opting out or any advanced warning.
--
Computer Consulting for the Next Generation. |
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blacksurfer
join:2002-07-14
Sherman Oaks, CA | reply to dslx_gm
I see that "Power to the people" still works! |
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shortman
Premium
join:2000-12-27
Garden Grove, CA
clubs: |  reply to dslx_gm
I had confidence DSLExtreme would listen to our outcry. Thanks for hearing us. |
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ylen131
join:2000-02-09
Canoga Park, CA | reply to dslx_gm
review will be updated to reflect the change |
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braden
join:2001-12-12
Aliso Viejo, CA | reply to dslx_gm
Thanks George. I appreciate everyone at DSLX considering our points of view and making (what I consider to be) the right decision. |
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sded
Premium
join:2002-11-04
San Diego, CA
·DSL EXTREME
| reply to dslx_gm
Sure seem to be a lot of people here who can't type or spell . Finally entered a phony URL to see what the fuss was about, and still don't see it. At least the DNSs should go back to normal speed now. But advance announcements and requesting volunteers for beta testing like the other new services would go a long way. |
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wicked_wifi
Are You Wifi Compatible
Premium
join:2003-11-04
Placentia, CA | reply to dslx_gm
Snuggles George. US as clients do matter to big business. |
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LittleKenny
The
Premium
join:2003-08-05
Torrance, CA
clubs: | reply to dslx_gm
Good news indeed. I really appreciate the fact that DSLX listened to the response and made appropriate changes.
Thank you DSLX.
~lk
--
Fold On! |
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johnfreez
join:2002-03-19
Fullerton, CA | reply to dslx_gm
I'm just in awe of the concept of a company listening to its customer's concerns and feedback and then affecting changes suggested by the users. Truely amazing. It's a big reason why I'm a DSL Extreme customer. They work WITH their clients. |
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Phil
Rojo Sol
Premium
join:2001-06-11
Camarillo, CA | reply to dslx_gm
Thanks George, DSLX. Much appreciated. 
--
Correcting one "looser" at a time. |
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ddavtian
join:2000-08-19
San Jose, CA | reply to dslx_gm
We in NorCal were not affected, but it's awesome to see the continued excellence from DSLX. Thanks George. |
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djrobx
join:2000-05-31
Valencia, CA | reply to dslx_gm
Now *THAT* is what I call a resolution to the issue! *THIS* is the DSLExtreme that I know and love. Thanks for listening to us!
-- Rob
--
\\ROB - a part of the SCB local network |
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piersden
join:2005-10-31
Los Angeles, CA
|  reply to dslx_gm
George: Many sincere thanks for your actions and response to the deeply felt customer anger.
One quick question: Per DSLExtreme's recommendation, I changed my DNS settings from "Find DNS address automatically" to:
Primary/Preferred: 66.51.205.200
Alternate: 66.51.206.200
Should I reset back to find automatically?
Again, many thanks for the support. |
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klynch_gdd
join:2005-01-19
Canyon Country, CA
| reply to dslx_gm
This is more then what I was expecting and a VERY pleasent suprise. I am glad to see that DSLX and IKANO are listening to there customers and taking our information to heart.
I will be changing my review to explain in short that you guys listen to there customers and respond to our complaints with appropriate action to show a company that cares.
Thanks. |
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fitbryan
join:2005-07-26
Santa Monica, CA | Ok so for all of use who went to the alternate .200 DNS should we continue to use that or go back to the original? |
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dslx_gm
Premium,VIP
join:2002-12-26
Winnetka, CA
| reply to piersden
The alternate DNS server addresses were pointed to the standard DNS server pool. It will continue to work with those addresses. If you want to keep things standard you can switch back though.
--
George
General Manager
DSLExtreme
Will work for reviews. |
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brmehlman
join:2005-05-21
Richmond, CA | reply to dslx_gm
Nicely done!
Even though the problem didn't affect me, the fact that it got fixed so soon has restored most of the warm fuzzy feeling I've had about this service and its provider. |
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