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Gemologist
Premium
join:2001-11-15
USA
clubs: 
|  [Rant] Geeksquad Stinks!
Now, for the best part!!! They told her that it is impossible to block My space.com from being loaded on her machine unless she purchased some very expensive (forget the amount) software to do so!! mm.. I added it to the Firewall list, IE Blocked List as well as the HOSTS file for redundancy, but, it can't blocked!!! The software they were trying to push on her was f-sing freeware yet to boot!!!
Moral of Story, Geek squad is a bunch of know nothing kids being instructed to blatantly feed on the lack of PC & software knowledge of older people or computer illiterate people and rip them off for as much as possible, but in reality not do anything to really fix the problems!
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Subaru
1-3-2-4
Premium
join:2001-05-31
Greenwich, CT
clubs: | Re: [Rant] Geeksquad Stinks! Yeah I would never use GeekSquad, overpriced!! | |
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Gemologist
Premium
join:2001-11-15
USA
clubs:
| Yeah, it does suck. In some ways, I hate to say it, but if people won't listen and are dumb enough to call these places then they sorta deserve it, but at the same time I don't get why these places have to basically steal from people just because of the customers lack of knowledge  I mean, heck, they tried to sell my Aunt freeware (not open source freeware either)!!
They (Geeksquad) are also now being sued by Winternals for pirating their software!! ROFL, ironic they rip everyone off including other Companies, lol. I know the Judge granted Winternals the restraining order against Geeksquad, so this stuff must be legit enough for a Judge to do this. »www.winternals.com/legal/
I have also since heard about possible Class Action Lawsuits against Geeksquad for violating customers privacy rights by removing pictures and such off their computers while repairing them, but I can't seem to find out whether this is true or not.
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E_V
Premium
join:2000-09-29
Vancouver, BC
clubs:
| Re: [Rant] Geeksquad Stinks! said by Gemologist  :In some ways, I hate to say it, but if people won't listen and are dumb enough to call these places then they sorta deserve it... Some of these people are elderly and they don't deserve to be exploited because of lack of knowlege. | |
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mchill
Premium
join:2001-01-18
Parlin, NJ
clubs:
| I agree that they suck and have seen them rip off a neighbor who did want to bother me with her little problem that ended up costing her 400.
But if the did a OS restore from the Dell CD then there would no more spyware or software to remove. | |
| | lhamp
Premium
join:2000-02-20
Stone Mountain, GA
clubs:
| I posted about the ineptness of the "Geek Squad" a while back. I won't dig into the archives but here's a brief overview. It was about a year or so ago.
A friend in the neighborhood had purchased a new PC from the company the "Geek Squad" is associated with. We all know who they are. Anyway she calls me and says her 3 month old "New PC" won't turn on. Since I'm the neighborhood "Geek Squad" I go over to check it out.
I push the power button. Nada, zilch. I open the case and find the power switch connector was loose. Push it back in and the PC started up. She thanks me very much.
Now being the evil SOB that I am, I pull the connector off. I tell her that since the PC is under warranty, and just for shits and giggles, lets take it to the "Geek Squad". The store was only a mile away.
So we bring the PC in and tell them the problem. The guy at the counter says it's going to take a while to check it out. No problem we say. We'll just do a little shopping.
About 45 minutes later I went over to the repair window to check. "Yes sir. we've checked the PC out and unfortunately the hard drive has failed. The good news is that the PC is under warranty. The bad news is that we have to order a new HD from the manufacturer".
I ask him if he had opened the case to check to see if it might be another problem. He said that wasn't necessary. They used the latest diagnostic equipment to check these type of problems.
I said just for the Hell of it open the case. After some argument he complied. I pointed out the disconnected power switch and politely ask him to reconnect it. Well LO and Behold. It powered up.
My friend looked at me and I winked at her. I looked at the dumb ass behind the counter and told him he was an idiot. Next time check all your bases and not what your Dumb Ass company tells you.
We walked away smiling like Hell. With my backed turned I could still feel this "GEEK SQUAD" member flipping me off. | |
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ilikeme
I live in a van down by the river.
Premium
join:2002-08-27
Houston, TX
clubs:
 ·Comcast
| Re: [Rant] Geeksquad Stinks! said by lhamp :I posted about the ineptness of the "Geek Squad" a while back. I won't dig into the archives but here's a brief overview. It was about a year or so ago. A friend in the neighborhood had purchased a new PC from the company the "Geek Squad" is associated with. We all know who they are. Anyway she calls me and says her 3 month old "New PC" won't turn on. Since I'm the neighborhood "Geek Squad" I go over to check it out. I push the power button. Nada, zilch. I open the case and find the power switch connector was loose. Push it back in and the PC started up. She thanks me very much. Now being the evil SOB that I am, I pull the connector off. I tell her that since the PC is under warranty, and just for shits and giggles, lets take it to the "Geek Squad". The store was only a mile away. So we bring the PC in and tell them the problem. The guy at the counter says it's going to take a while to check it out. No problem we say. We'll just do a little shopping. About 45 minutes later I went over to the repair window to check. "Yes sir. we've checked the PC out and unfortunately the hard drive has failed. The good news is that the PC is under warranty. The bad news is that we have to order a new HD from the manufacturer". I ask him if he had opened the case to check to see if it might be another problem. He said that wasn't necessary. They used the latest diagnostic equipment to check these type of problems. I said just for the Hell of it open the case. After some argument he complied. I pointed out the disconnected power switch and politely ask him to reconnect it. Well LO and Behold. It powered up. My friend looked at me and I winked at her. I looked at the dumb ass behind the counter and told him he was an idiot. Next time check all your bases and not what your Dumb Ass company tells you. We walked away smiling like Hell. With my backed turned I could still feel this "GEEK SQUAD" member flipping me off. LOL good one! I call Geek Squad, Dork Squad or Idiot Squad.
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Dan
Hamilton Tigers?
Premium
join:2002-12-17
Eh? | Re: [Rant] Geeksquad Stinks! I thought idiot squad was designated to the general sheeples.  | |
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signmeuptoo
Folding and Crunching Not just Breakfast
Premium
join:2001-11-22
LOSTinSpace
clubs:
 ·Future Nine Corpor..
 ·AT&T Southeast
| said by lhamp :I posted about the ineptness of the "Geek Squad" a while back. I won't dig into the archives but here's a brief overview. It was about a year or so ago. A friend in the neighborhood had purchased a new PC from the company the "Geek Squad" is associated with. We all know who they are. Anyway she calls me and says her 3 month old "New PC" won't turn on. Since I'm the neighborhood "Geek Squad" I go over to check it out. I push the power button. Nada, zilch. I open the case and find the power switch connector was loose. Push it back in and the PC started up. She thanks me very much. Now being the evil SOB that I am, I pull the connector off. I tell her that since the PC is under warranty, and just for shits and giggles, lets take it to the "Geek Squad". The store was only a mile away. So we bring the PC in and tell them the problem. The guy at the counter says it's going to take a while to check it out. No problem we say. We'll just do a little shopping. About 45 minutes later I went over to the repair window to check. "Yes sir. we've checked the PC out and unfortunately the hard drive has failed. The good news is that the PC is under warranty. The bad news is that we have to order a new HD from the manufacturer". I ask him if he had opened the case to check to see if it might be another problem. He said that wasn't necessary. They used the latest diagnostic equipment to check these type of problems. I said just for the Hell of it open the case. After some argument he complied. I pointed out the disconnected power switch and politely ask him to reconnect it. Well LO and Behold. It powered up. My friend looked at me and I winked at her. I looked at the dumb ass behind the counter and told him he was an idiot. Next time check all your bases and not what your Dumb Ass company tells you. We walked away smiling like Hell. With my backed turned I could still feel this "GEEK SQUAD" member flipping me off. We need a modern days consumer advocate like some kind of hip tatooed Ralph Nader who takes on these shops by entraping them and then suiing them, by using tactics like you did to catch them in the act. They could also plant survelance equipment in the computers to record what is said while they are being worked on, heh heh.
I could see Best Buy finally being sued by a class action lawsuit and being brought down to their evil knees and subsequently going under. Then seeing an honest vendor take their place, forever knowing that it could be them next!
America needs to start fighting for her rights again. If we can find great minds like the two guys that gave us google (I just read a cool article about them) we can find some visionary to be a great and profitable consumer advocate.
Hey, if Firestone got caught in the act, so should Best Buy/Geek Jerks (err, geek squad). I'd LOVE to sue them.
I'll never forget the crappy attitude of the BB employees back in Ithaca when I lived there up until last year. Especially the jerk squad idiots. I caught them twice making fun of me behind my back, only for me to put them in their place for being total nimrods. Both times it felt good, too, very vindicating.
You find better competance at Rat Shack than BB.
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E_V
Premium
join:2000-09-29
Vancouver, BC
clubs: | Re: [Rant] Geeksquad Stinks! Please.. go on... | |
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signmeuptoo
Folding and Crunching Not just Breakfast
Premium
join:2001-11-22
LOSTinSpace
clubs: | Re: [Rant] Geeksquad Stinks! Heh. Why? | |
| | | lhamp
Premium
join:2000-02-20
Stone Mountain, GA
clubs:
| I'm not a modern day Ralph Nader. Nor do I wish to go around the country looking for EXCUSES to sue. There's way too many sue happy people in this country as it is. That's why I strongly advocate a "Loser pays all" bill.
The point of my recent and past posts were simply to show the ineptness and down right "stupidity" of the Geek Squad.
I made a point that is well documented. That doesn't mean I'm going to jump on the Sue Wagon that's plagued this nation. I'm not one to sue because of stupidity.
I leave that up to "Stupid People". Those just looking for a reason to screw someone.
The Geek Squad and others like them are stupid. They just follow the rules set forth for them. Their only problem is that they're pussies and afraid to stand up for the truth. They do what's told of them. | |
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signmeuptoo
Folding and Crunching Not just Breakfast
Premium
join:2001-11-22
LOSTinSpace
clubs:
·Future Nine Corpor..
·AT&T Southeast
| Re: [Rant] Geeksquad Stinks! lhamp:
There ARE a lot of "sue happy" folks in personal injury and some other areas, however, USA consumers have been very much like cattle when it comes to shopping and product disappointment. We certainly ARE NOT sue happy in THAT area, and it is time for US consumers to start forcing retailers, merchants, dealers, and manufacturers to halt all of their deceptive and corrupt practices.
One good example is Earthlink. Anyone who has, in the last 5 years, gone through an Earthlink DSL setup hassle like me will tell you how underhanded they can be. 6 months of hassle before they had me running, while it cost ME money, and then, no more than 1 month later, and they cancled my service without telling me or showing any courtesy until I managed to get BBD cable through TW/ELNK so I could keep my email addy. Now that I have gmail I don't care any more.
Honestly it really IS time for a huge consumer movement to start.
--
God Bless us all. Pray for the starving in the world. Pray the Rogue nation's change their ways and our nation can resolve to not force itself always on others. Protect Taiwan from China. Peace to the world. | |
| | | | | lhamp
Premium
join:2000-02-20
Stone Mountain, GA
clubs:
| Re: [Rant] Geeksquad Stinks! I totally understand. I went through the Earthlink crap a few years ago when it was Mindspring. At the time Mindspring had their shit together and had one Hell of a great customer service department. All that went to Hell when Earthlink bought them out. My solution? I dumped them 2 months later.
We can all bitch and complain about the services we get. Whether it be Earthlink, Bellsouth, Comcast, or whoever. The bottom line is this. If you think you're getting screwed. Dump the service! Don't wait for stupid answers from whatever company your dealing with. Dump them and move on.
As an example: I was with a well known gas supplier for several years. I was paying X amount that was locked in. I get a notice to continue for next year at a price almost 100% higher to lock in. Not going to happen. I realize the costs have gone up, but before I do anything, I search for better prices. I find a supplier that is only 25% higher. I lock it in. Now I get notices from the previous supplier begging me to come back at a substancial reduction in rates. Bullshit! If you wanted me as a customer you wouldn't have tried to screw me in the first place.
So what's my point, you ask?
We all make choices. We have the right to change those choices. If we make a bad choice should we sue? Hell No!
Unfortunatly some people make lots of bad choices. Then they feel it's their right to sue because of their owm stupidity.
Again, what's my point? If you choose a company for services rendered and you're not happy with those services, you do have a choice. You can keep the service and bitch like Hell when you have problems and listen to that companies BS about your problem. Or option B. Tell them to kiss your ass and find someone else.
Option A has never been an option to me. You can listen to all their B.S. and promices, but in the end you're still screwed.
Good grief! I'm rambling here. Help! | |
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removed
Crisis Management Squad
Premium,VIP
join:2002-02-08
Houston, TX
clubs:
| said by signmeuptoo :We need a modern days consumer advocate like some kind of hip tatooed Ralph Nader who takes on these shops by entraping them and then suiing them, by using tactics like you did to catch them in the act. They could also plant survelance equipment in the computers to record what is said while they are being worked on, heh heh. I could see Best Buy finally being sued by a class action lawsuit and being brought down to their evil knees and subsequently going under. Then seeing an honest vendor take their place, forever knowing that it could be them next! Wow, what a suggestion. Are you seriously suggesting that we clog up our courts with even more frivolous bullshit just because you don't like a store?
I feel sorry for your kid(s? ) and anyone else you preach this to.
said by signmeuptoo :America needs to start fighting for her rights again. If we can find great minds like the two guys that gave us google (I just read a cool article about them) we can find some visionary to be a great and profitable consumer advocate. Please don't insult my country. Our courts were set up so that people could solve genuine disputes. You want to go out and sue Best Buy just because the employees didn't treat you nicely?
Boo-freakin'-hoo. I'm disappointed that you, at 50-someodd years of age, can't seem to grasp that people won't always be nice and helpful.
Some people are smart.
Others are dumb.
Some people want to help you.
Others want to screw you over.
Some people know what they're talking about.
Others do not.
And you genuinely think that a lawsuit will fix that? That a lawsuit will make everyone be fair and helpful? Wow.
said by signmeuptoo :Hey, if Firestone got caught in the act, so should Best Buy/Geek Jerks (err, geek squad). I'd LOVE to sue them. Firestone made a product that put peoples' lives in danger, whereas a kid at Best Buy sold you a warranty you didn't need.
How dare you suggest that these are in any way similar? The nerve!
said by signmeuptoo :I'll never forget the crappy attitude of the BB employees back in Ithaca when I lived there up until last year. Especially the jerk squad idiots. I caught them twice making fun of me behind my back, only for me to put them in their place for being total nimrods. Both times it felt good, too, very vindicating. You find better competance at Rat Shack than BB. Wow? Some people will be nice to you, others will not. Be a man and suck it up; in life some people will make fun of you no matter what.
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moby866
Premium
join:2000-10-07
Above you
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·RoadRunner Cable
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| Re: [Rant] Geeksquad Stinks! said by removed :said by signmeuptoo :We need a modern days consumer advocate like some kind of hip tatooed Ralph Nader who takes on these shops by entraping them and then suiing them, by using tactics like you did to catch them in the act. They could also plant survelance equipment in the computers to record what is said while they are being worked on, heh heh. I could see Best Buy finally being sued by a class action lawsuit and being brought down to their evil knees and subsequently going under. Then seeing an honest vendor take their place, forever knowing that it could be them next! Wow, what a suggestion. Are you seriously suggesting that we clog up our courts with even more frivolous bullshit just because you don't like a store? I feel sorry for your kid(s? ) and anyone else you preach this to. said by signmeuptoo :America needs to start fighting for her rights again. If we can find great minds like the two guys that gave us google (I just read a cool article about them) we can find some visionary to be a great and profitable consumer advocate. Please don't insult my country. Our courts were set up so that people could solve genuine disputes. You want to go out and sue Best Buy just because the employees didn't treat you nicely? Boo-freakin'-hoo. I'm disappointed that you, at 50-someodd years of age, can't seem to grasp that people won't always be nice and helpful. Some people are smart. Others are dumb. Some people want to help you. Others want to screw you over. Some people know what they're talking about. Others do not. And you genuinely think that a lawsuit will fix that? That a lawsuit will make everyone be fair and helpful? Wow. said by signmeuptoo :Hey, if Firestone got caught in the act, so should Best Buy/Geek Jerks (err, geek squad). I'd LOVE to sue them. Firestone made a product that put peoples' lives in danger, whereas a kid at Best Buy sold you a warranty you didn't need. How dare you suggest that these are in any way similar? The nerve! said by signmeuptoo :I'll never forget the crappy attitude of the BB employees back in Ithaca when I lived there up until last year. Especially the jerk squad idiots. I caught them twice making fun of me behind my back, only for me to put them in their place for being total nimrods. Both times it felt good, too, very vindicating. You find better competance at Rat Shack than BB. Wow? Some people will be nice to you, others will not. Be a man and suck it up; in life some people will make fun of you no matter what. I have to agree, 100%.
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muffins
join:2006-04-04
Chicago, IL
| Instead of ranting about it on a forum, why not actually complain to a manager at Best Buy, or hell, ask for the DCI (Supervisor) of the Geek Squad.
Complaining on a forum isn't going to prevent other customers from getting poor service. I'm not going to try to defend Geek Squad, since I'm biased because I work with them, but I'm not going to let people rag on them.
You can't blame an entire company, for one person's lack of troubleshooting or "technical advice."
I can only personally speak for the precincts in my area, so obviously my saying this has no relevence, but come on now.
Again, I want to reiterate that instead of being a baby about it on a forum, and trash talking a company--why not put them in there place, like lhamp had done so. And speaking of which, I'm not sure why the agent didn't even try to open up the case to look into it.
If your computer didn't turn on in the first place, he would've had to of opened the case, to take out the HD and put it into their own enclosure to test the hd out. Honestly, I really hope you mentioned this to someone, because quite frankly, if you just went up there to prove him wrong, and left it at that, it was pretty much in vain.
Granted, he probably wouldn't have gotten in much trouble (pending their management) but at least it would be known that he wasn't doing full troubleshooting.
eh, i'll probably get my ass chewed out for this, but i'm completely fine with it.
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Gemologist
Premium
join:2001-11-15
USA
clubs:
| Re: [Rant] Geeksquad Stinks! Why don't you get a real job with a real company. It is not my job to call a manager and chew them a new ass, it wasn't my PC.
As for the rest, what is your excuses for them pirating software!!?? That was the Company as a whole? Any reply for this? This fairly well sums up what kind of Company it is.
I posted it here in a public Forum so others would be well aware of the BS they pull and that they prey on unsuspecting clients. If others know then maybe they will think twice before calling and allowing themselves to be ripped off. Calling the Manager wouldn't do crap, since obviously the Company could care less, why would a lowly Manager!
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muffins
join:2006-04-04
Chicago, IL
1 edit | Re: [Rant] Geeksquad Stinks! [deleted]
It's not even worth it to try to explain something civilly, if I'm going to be insulted with something that doesn't even pertain to the topic. | |
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jwsmiths4
Part Man, Part Mac
Premium
join:2003-10-25
Savannah, GA
| Hey man no need to personally insult her. GS like any other company has its shares of smart techs and dumb techs. Furthermore let me tell you that the entire company was not pirating Winternals software, certain select employees were and they got busted. In two and a half years w/ the company I've never seen a Winternals program. Granted my time w/ GS is nearing its end, but my experiences have been both good and bad and I believe that not every person who works at GS is as bad as some of the posts we've seen here.
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»web.mac.com/jwsmiths/iWeb | |
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Gundy
Premium
join:2002-10-29 | The Geek Squad looks like a joke, the uniforms.. the car... yeah you get the idea.. | |
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Grail Knight
Who Dares Wins
Premium
join:2003-05-31 | Re: [Rant] Geeksquad Stinks! Don't forget the fancy badges they wear on their belts.  | |
| kevinloydw
join:2001-08-18
Gresham, OR
| I used to work for them, back before they were in Best buys, etc.
In the old days they hired people that knew there stuff.
I quite when they started hiring people with the theory they could be trained (such as waitress that did not even own a computer and personal trainers that did not know a modem from a hd)...
KLW | |
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Grail Knight
Who Dares Wins
Premium
join:2003-05-31
·Verizon Online DSL
| Re: [Rant] Geeksquad Stinks! Yes there was a time when they could be taken seriously.
Now they are the AOL of repair facilities. Preying on the unknowing and elderly.
You should be happy you still have your integrity.
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Gemologist
Premium
join:2001-11-15
USA
clubs:
| Re: [Rant] Geeksquad Stinks! said by Owlbet :Are you sure it cannot be blocked? Is something blocking your Hosts file from being edited, ie Spybot S & D or an anti-malware product? I was able to add myspace.com to my Hosts file. Sorry to hear that your Aunt got taken for an expensive ride to nowhere. No no, It can be blocked, what IU listed above is what I did to block it. It was just ironic that GS told her that unless she purchased this software (forget name) for this crazy price they wouldn't be able to block myspace.com but cause it is impossible to do it without this software. I was just being a smart ass after I blocked in 3 different ways, that gee, but it can't be blocked.. lol.
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Owlbet
Ignite the Ice
Premium,MVM
join:2002-09-24
Palmer, AK
clubs: | Re: [Rant] Geeksquad Stinks! Thanks for clearing that up.  | |
| 
captnhook
join:2001-02-20
NY
1 edit | LOL @ your story "lhamp".
This thread reminded me of an article I'd read in PC World back in April 2005 »www.pcworld.com/reviews/article/···4,00.asp
"PC support on call" where regarding the Geek Squad they said "This seems funny at first, when you book an appointment with "Double Agent Joe." But you won't laugh later when you get the bill--this service option is among the most expensive we encountered in the course of our investigation."
"MacroMan" I would've sought out the Store or District Manager for your Aunt. From what you've told us she's experienced the worst type of consumer fraud imaginable. It sounds to me as if she has a $500 refund due. If she can't get any satisfaction from Geek Squads upper level management I would confer with your State Attorney General regarding this incident. | |
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Gemologist
Premium
join:2001-11-15
USA
clubs:
| Re: [Rant] Geeksquad Stinks! She may or may not carry it any further. I don't know if she will be or not. She isn't the type to roll over and take it, so I would assume she will be making some phone calls, or atleast I hope she does, I told her to, lol.
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David
No,there is another.
Premium,VIP
join:2002-05-30
Granite City, IL
clubs: | Re: Geeksquad pirating? Geek squad... Don't get me started... I could go for as least 5 minutes. | |
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saber11
Check Six
Premium
join:2000-06-09
Clayton, OH
| I just happened to be in a best buy and some chick was in their buying memory, I overheard the conversation, she asked if a 512 was better than a 1gb.
Ok, she was blonde, she get's a pass. Anyway she asks if it's "easy to put in" or "should I have your experts do it?"
The dork, said, "Uhm, if you have to ask, then it's better to let us do it, because you have to disasemble the computer and remove the power supply and hard drive."
Then she said, "Dell said it just plugs in, but I guess you guys know what your talking about, how much to install it?"
Dork says, "yeah, $39.95 if you bring the computer to us her in the store, or $69.95 if we go to your home"
I am of the opinion you get what you pay for, and if people are willing to pay for this service, they will gladly hand their money over and never realize they are getting shafted.
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What it boils down to is a few Multi-Billionairs arguing with a few Multi-Millionairs for who can be the top dung on a big steam'n pile of crap. | |
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E_V
Premium
join:2000-09-29
Vancouver, BC
clubs:
| Re: [Rant] Geeksquad Stinks! said by saber11 :I am of the opinion you get what you pay for, and if people are willing to pay for this service, they will gladly hand their money over and never realize they are getting shafted. I guess nobody takes ethics seriously anymore. | |
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jlramirez
Premium
join:2004-10-01
Montgomery, IL
clubs:
| I've had many CG victims ask me about their problems and tell me their terror stories and the money spent when the resolution was something very simple....
The bad hard drive or bad motherboard seems to be a "party line" which ends up costing many hundreds of dollars. It's unfortunate that there are organizations out there that will exploit consumers and that there are large corporations such as Best Buy that will associate with them.
People need to wake up or otherwise pay for nothing. Unfortunate part is that there are not many outlets for educating the population.....
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moby866
Premium
join:2000-10-07
Above you
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| Re: [Rant] Geeksquad Stinks! said by removed :I'm not trolling anybody. You posted your opinion and I countered it with my own. If debating something bothers you this much, maybe you shouldn't post to begin with. Please don't clog this topic with your personal BS. We're trying to talk about Best Buy, not your feelings about me. Do you need some Johnsons "no more tears" shampoo and a bottle of mydol and a box of tampons? Signmeuptoo, you complain about removed just stating his own opinions. Why? You spout off constantly about some of the most hair brained things I have ever read about.
Before you go attacking a fine upstanding member of the community that is DSLR, take a look at your own actions to make sure you aren't guilty of the same things.
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Health is merely the slowest possible rate at which one can die, and the world death rate holds at a steady 100.00%
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