lordkuri
join:2001-12-16
Des Plaines, IL
1 edit | [Other] NuFone problem! Need another carrier ASAP!
Just got this on my account email address:
quote:
Effective 3pm EST Today, April 18th, 2006 Telesthetic, the carrier supporting the Toll-Free
and Michigan DID operations of NuFone, has threatened to terminate our services. We were
only informed of such decisions on Thursday Afternoon, April 13th, 2006, which as anyone
knows is abolutely not enough time to solve the complex matters at hand.
Initially, we were hopeful that we could work out an acceptable deal, at the very least,
to allow us enough time to move your telephone numbers to another carrier without much, if
any service interruption. Sadly, this no longer seems to be the case.
We are currently working with another carrier to host your Toll-Free numbers. However, you
may want to consider submiting a Number Portability request to another carrier, to avoid
any service outages caused by Telesthetic's threat to terminate our service. We can
always port your number back to our service at later date, at no cost to you.
If you would like to keep your Michigan telephone number you will need to contact Telesthetic
directly at 248-724-0600 to determine if they will provide you service or not.
We are going to do everything we can to survive yet another failed business partnership. We do
not intend to give up. We can and will prevail through yet another time of great challenge.
We will update you as soon as we have more information.
Thank you for your continued support and words of encuragement.
The NuFone Network
»www.nufone.net/
So, anyone like to share ideas about number porting? Other carriers with a similar rate structure?
I have a tollfree DID with them, so I'd like to find somewhere that has comparable pricing.
Maybe I should just wait it out? |
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PlatinumX
join:2006-04-12
San Francisco, CA
| I looked into them and it seems they have a bad reputation. Doesn't surprise me that they are being threatened like that.
--
- Lisa J. Williams AKA PlatinumX
»lisaplatinumx.blogspot.com/ |
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RockyBB
Premium
join:2005-01-31
Longmont, CO
| reply to lordkuri
My primary business is long distance, and I can have a carrier help you out on an expedited basis if you would like. You do run the risk of downtime if the current provider shuts off prior to the change. The current provider might attempt to block the port of the number if the nature of the dispute is an unpaid wholesale invoice, but there are tricks around that. I don't know about comparable pricing, as I don't know Nufone's pricing. PM me if you're interested or just wish to discuss. |
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voiplover
Premium
join:2004-05-28
Portsmouth, NH
 ·callwithus
·Axvoice
| reply to lordkuri
Protect yourself. Call Telesthetic and let them know that you own an 800 # that was going through them to NuFone and you must retain that #. What do they suggest???
More stress.  Good luck. |
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N9MD
Premium
join:2005-10-08
Wayne, NJ
·VOIPo
·ViaTalk
·PHONE POWER
·Callcentric
| reply to lordkuri
lordkuri ---
Listen to voiplover, he knows whereof he speaks.
All Toll Free numbers are obtained from SMS/800 (»www.sms800.com/), a consortium that controls the TF pool of numbers in the USA. AT&T, MCI, TTI National, CallHomeAmerica and loads of other TF providers (known as Responsible Organizations or RespOrgs) must get available numbers from that pool.
You should first determine who actually controls your TF#. Call 1-800-337-4194 (AmeriTech RespOrg line) and when requested enter your 10-digit TF number. You will get a voice response telling you the name of the company holding that TF# as well as a toll-free number to contact that company.
If Telesthetic actually controls your number and NuPhone was simply an intermediary sales agent, you will have no problem keeping the number. But at least you will have a Telesthetic contact # to hopefully help to resolve your issues. |
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voiplover
Premium
join:2004-05-28
Portsmouth, NH | Thanks.
N9MD, if you don't mind, I'm going to keep a copy of the info that you posted. |
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RockyBB
Premium
join:2005-01-31
Longmont, CO
| reply to N9MD
said by N9MD  :If Telesthetic actually controls your number and NuPhone was simply an intermediary sales agent, you will have no problem keeping the number. But at least you will have a Telesthetic contact # to hopefully help to resolve your issues. Not so fast, doc. Let me do the diagnosis.  This doesn't work if Telesthetic is buying from a primary carrier like MCI. In fact, checking Resp Org for Telestheic's main phone number shows it is controlled by ATL Communications. It also wouldn't work if Telesthetic doesn't want small accounts or has a high minimum monthly fee. Be careful and don't assume anything. |
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N9MD
Premium
join:2005-10-08
Wayne, NJ
·VOIPo
·ViaTalk
·PHONE POWER
·Callcentric
| reply to voiplover
said by voiplover :Thanks. N9MD, if you don't mind, I'm going to keep a copy of the info that you posted. Of course, voiplover --- my pleasure.
said by RockyBB :This doesn't work if Telesthetic is buying from a primary carrier like MCI. In fact, checking Resp Org for Telestheic's main phone number shows it is controlled by ATL Communications. Points well taken, as always, Rocky. But, even if Telesthetic is not the RespOrg, one can get the name and phone number of the actual RespOrg and possibly have some leverage on contracting directly with them (or porting to another TF provider). ---[Or maybe I should just stick to doing colonoscopies!] |
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RockyBB
Premium
join:2005-01-31
Longmont, CO
| said by N9MD :Or maybe I should just stick to doing colonoscopies! ewwww! |
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dot_null
Premium
join:2004-06-28
Kennesaw, GA
·Callcentric
 ·Comcast
·VoiceStick
 ·AT&T Southeast
| reply to lordkuri
quote:
Apr.19.2006 The situation with Telesthetic has been stabilized and all services are operating as expected. We have conference calls setup at 9 AM and 10 AM Eastern on April 19th, 2006 to finally iron out all of the details surrounding the business relationship between NuFone and Telsethetic. I regret the situation was forced to become yet another very public incident for NuFone, but actions needed to be taken to ensure our continued success. Once again all of us here at NuFone want to thank you for your support.
I found this on NuFone's press page: »nufone.net/press/ |
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voiplover
Premium
join:2004-05-28
Portsmouth, NH |  reply to dot_null
Re: [Other] NuFone problem! Need another carrier ASAP!
Has anyone had success with incoming or porting yet? |
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sgarrand
Insert Witty Phrase Here
Premium
join:2000-04-13
West Brookfield, MA
·Callcentric
·VOIPo
·QuantumVoice
·Charter Pipeline
 ·1and1
1 edit | reply to lordkuri
said by »nufone.net/press/ :Apr.25.2006 - We realize many people rely on the telephone numbers that we provide, but unfortunately the situation is currently out of our control. We are currently working to resolve the issues with our provider and hope to have service restored soon. NuFone is committed to keeping our customers in the loop during this outage and we will provide daily updates with our progress. Thank you for your continued support during this difficult time. Apr.21.2006 - We are working very diligently to restore service to our Toll-Free and Michigan number services. We expect everything to be restored within a 48 to 72 hour period. We would like to apologize for this outage and once again want to thank everyone for standing behind us and offering assistance. Apr.21.2006 - Telesthetic has chosen to terminate our DID services before allowing us to properly migrate the network elements to our new carrier. A solution is in progress, but due to Telesthetic's lack of cooperation in this situation, your Toll-Free and Michigan DID services have been effected. Outbound calling has not been effected by this situation whatsoever. Unless Telesthetic elects to do the right thing and restore our services, your Toll-Free numbers will be down for a few hours if not most of the day although we hope it will be much shorter. As for Michigan DIDs, we currently have no other carrier that is capable of porting those numbers and Telesthetic has been completely uncooperative with providing us with recommendations on who we could turn to. If anyone has any suggestions, we more than welcome them. We will post updates on our website as we have more information to provide. Thank you for your continued support. Scott
--
FWD number 48043. Enjoying my QuantumVoice UNLIMITED RESIDENTIAL TOLL FREE NUMBER for an all inclusive $39.99! Gotta love VoIP! |
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llast08
join:2004-08-05
Boise, ID | So much for "daily updates". |
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muppetmaster
join:2002-10-22
Barcelona | reply to lordkuri
Now that is karma in action... |
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csudsu11
join:2004-05-28
Hackensack, NJ
| reply to lordkuri
From the website today:
We have been unable to restore services as we had hoped. We are continuing to work to restore full services, but circumstances beyond our control are slowing the process. Thank you for your patience and continued support.
Wahhhhhh, someone won't help Jeremy. Isn't it ironic. |
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muppetmaster
join:2002-10-22
Barcelona
| reply to lordkuri
What is scary here, is how does a VoIP provider allow such things to get our of their hands?
From NuFone:
Apr.28.2006 We are finally gaining ground with this horrible situation. We have been notified that Toll-Free numbers will be coming back online in batches over the next week. We have been working hard to solve this outage but unfortunately much of the trouble, and the solution to it, has been very much out of our hands. We thank you for your patience and support. Expect more detailed announcements soon. |
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informpage
Never Be Satisfied
join:2003-07-09
Forest Hills, NY | reply to lordkuri
Just out of curiosity, can someone explain why anyone would be with this company? |
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druber
join:2000-04-11
Marlborough, MA | reply to informpage
Re: [Other] NuFone problem! Need another carrier ASAP!
stupidity? stubbornness? |
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