RaccoonKing1
join:2005-12-30
Falls Church, VA
1 edit | Extremely frustrating intermittency
Thanks in advance for reading.
For the last 6 months about, I've been getting intermittent disconnects (or rather, intermittent periods of about 4000 ping - which to me, one who plays online games, is exactly the same thing)
This is not a speed issue. My nominal ping speed is fine, so I assume this is not something fastpathing my connection would fix. Am I wrong about this?
Here are my stats from the 192.168.1.1/transtat.htm page:
Transceiver Information Down Stream Path Up Stream Path
DSL Speed (Kbits/Sec) 1792 448
Margin (dB) 14.0 16.0
Line Attenuation (dB) 63.0 31.5
Transmit Power (dBm) 16.7 10.8
What's weird is, for the last week, about, I've had perfect connection. It's just today at about 3:30pm, EST that it started up with the ping spikes again.
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I'm in bridge mode with the modem's firewall off.
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I'm getting fed-up to the point of switching to speakeasy or cox. Six months of this is freaking ridiculous, and verizon's techs are, as always, completely useless.
(EDIT: I should note that for the previous six months before this period, I had almost flawless connectivity.)
Does ANYONE know why my ping would spike like that, or any way to fix it?
Thanks for your time.
--RK |
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RaccoonKing1
join:2005-12-30
Falls Church, VA | Nobody? |
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Telcoguru
Premium
join:2005-08-22
Fresh Meadows, NY | reply to RaccoonKing1
Your modem stats look fine so my guess is that your gateway to the internet at Verizon is way over its capacity. |
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RaccoonKing1
join:2005-12-30
Falls Church, VA | reply to RaccoonKing1
Thanks for the information... that's unfortunate. |
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lobster11
join:2004-01-19
Brunswick, ME
 ·Verizon Online DSL
| reply to RaccoonKing1
I run "Line Packet Loss Testing", available from Tools. The last few times I ran it there was significant packet loss at a Verizon router.
Verizon seems primarily a marketing and lobbying company, while Verizon broadband does whatever they feel like. |
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sivran
Long Live The Suite
Premium
join:2003-09-15
Arlington, TX
clubs:
 ·RoadRunner Cable
| reply to RaccoonKing1
quote:
I'm getting fed-up to the point of switching to speakeasy or cox. Six months of this is freaking ridiculous, and verizon's techs are, as always, completely useless.
They would be, with a problem like this. I'd say, demand a sup, or preferably demand a mentor/level 3 since sups are generally non-technical, and just keep calling til you get a trouble ticket created for 'intermittent route'. Verizon's field techs might fix it. Might.
Speakeasy? You realize, they're just re-selling Verizon?
--
Think outside the fox...Seamonkey |
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mauroj
Premium
join:2005-08-27
Dunellen, NJ | reply to RaccoonKing1
BTW - I've been having the same problem for the last 3-4 times, and
3:30PM ET is a popular time for a disconnect.
That's a peak usage time - kids home from school, etc... |
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mauroj
Premium
join:2005-08-27
Dunellen, NJ
·Optimum Online
| reply to RaccoonKing1
Have a look at my posts. I've been fighting with Verizon over an intermittent
disconnect problem for the last 3-4 months. I'm ono hold with them as I type
this, as I've had 2 disconnects in the last 7 hours today.
I have talked to 3-4 different technical supervisors.
Verizon has a capacity problem. They have over-sold their DSL service.
Many people are having this problem.
UNLESS WE ALL START CALLING EVERY TIME IT HAPPENS, AND ESCALATE TO
A SUPERVISOR, NOTHING WILL GET DONE.
I know it's painfull and time consuming. Trust me, I have invested HOURS
in phone time with the idiots at Verizon. A critical mass of phone calls
and escalations will have them look hard at the capacity issues, and do
something about it.
MAKE THE CALL.
1-800-567-6789.
Escalate to a supervisor.
Please people - don't let Verizon continue to take your money and not
supply the service. Tell them you're having a problem, and keep calling
them until it's fixed.
/jim |
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