Lincoln99
Premium
join:2005-03-24
Pleasant Grove, UT
| Save us!
Save us! Nearly all of Comcast's customers are now being forced to subsidize Comcast's customers living in UTOPIA and iProvo cities in Utah at the $90/month rate.
Quick, somebody introduce some legislation to prevent this outrage.
Where are the valiant astroturf warriors when we really need them? |
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fiberguy
My views are my own.
Premium
join:2005-05-20
1 edit | So, the answer to lower the bills on a premium service is to get government involved in private industry?
Since when did cable television, and highspeed internet connections become a right that needs to have the government come into lower prices?
You have every right to not purchase the product. You DO have the right to be delivered the service you are paying for, but in my opinion when it comes to these optional premium home services, the government has no business getting invovled.
You have the right to place an antenna up and receive the networks and you can buy dial up for $9.99 a month.
The day I see people call for government to get involved in every aspect of our lives is the day I invite them to live in any one of many countries where life is already like that.. oh, and they control speach, religion, what you can own, drive, etc. Want that too? Take it all, or none.. but stop acting like a spoiled brat. |
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jdracer47
join:2005-10-16
Auburn, PA
| You are right, I DO have the right to be delivered the service I am paying for. Then who is protecting me from the POS cable company in this area providing me under 200K service (tested right now) and calling it broadband for $40 a month??? No one is, the Attorney General did nothing and our local Sups hands are tied with the current franchise agreement until 2019!! So much for consumer protection, I would have anything else if Satellite weren't my only other choice. I am a Republican and for free market but there are a lot of ISPs that are exploiting their customers. |
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fiberguy
My views are my own.
Premium
join:2005-05-20
| So you know:
The AG in your state will not usually act upon issues until a group of people complain about the same issue. Do I smell a campaign coming on soon? When you file a complain with the AG, they do just that, file it. When they get enough, they act. Or, if it's agregious enough, they will act as well.
The local supes and the FA is a valid option: Just because it is valid until 2019 does not mean the FA won't investigate your service complaint issues. If you are not getting anywhere with, I assume Comcast, then you can complain to your FA. The FAs will usually contact the MSO and require them to act and act quick.
When I was with CC in Sacramento, I routinely rolled on FA complaints. I can assure you that our office, at least, acted on them IMMEDIATELY as they came in. I was one of the more advanced and honored techs that when complaints came in, I was pulled from my regular route to resolve issues. Ever complaint that came required a fix no matter what it took, a personal follow up where necessary to extend the call for other reasons, and a written report explaining the situation.
Finally, your next suggestion is: Write a letter and mail it in to your local admin office. Explain the issue. Do NOT call, and do NOT send an email. Old fashion letter writing still holds MUCH more weight than an email or phone call, anyday.
One more thing, too. Who are you using to test your connection, and have you visited the tweak section of the site? How are you certian that there isn't something in your network to ensure that you've ruled out any possibility that it might be inside your home. (No, I am not playing the "it's not our fault" routine.. but it's a valid question) |
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jdracer47
join:2005-10-16
Auburn, PA
| Our Franchise agreement is written so loosely they can provide whatever crap they want to. It was an automatic renew of a contract signed in 1989 when the community first got cable (when Exclusive contracts WERE legal).
We do have DSL coming and it will be ready July 1st, we used Act 183 BFRR to force Verizon into it. Although real broadband is coming I really would like to stick it to this worthless cable company.
I use Speakeasy to test my bandwidth, it is the most reliable source I have found. I have tried just about every broadband tweak known to mankind. It just doesn't do anything when your provider uses 2 T1s to provide to 600+ customers. |
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fiberguy
My views are my own.
Premium
join:2005-05-20
| Try my other suggestions. They do work.
Second.. sad to point this out, but it's a eye opener to the people that vote these public officials in office to write these BS agreements that are not in the interested of the people.
City councels are EASY to control... it doesn't usually take much effort to rid the councels of these inept councel members. |
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