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larrychase
join:2006-04-09
Louisville, KY
| [Line Quality] Intermittant Connectivity
Perhaps someone has a comment or two that might shed some light on this anamoly that started about 3 weeks ago. Here's the history:
Toshiba PCX1100
Linksys Wireless G (for ATT CallVantage and laptop connectivity)
About 3 weeks ago, I started noticing that my connection to the internet was dropping. Although the modem showed nothing in the way of light changes (activity, connectivity, etc..) I still wasn't able to surf. In the beginning, it was about every 15 minutes, now 3 weeks later, it happens about every 5 and lasts for about 5.
At the same time, I noticed that the vlan light on the router either dims or flashes on and off intermittantly.
Here's what I've done:
1. Took the router off the line. Problem still occurring.
2. Replaced cables from modem to PC, modem to router/router to PC. Problem still occurring.
3. Spybot, AVG, HijackThis all used and ran to ensure no intrusive visitors. Problem still occurring.
4. I talked with Insight, and they see no trouble on the line (although I don't know what good ping tests are supposed to do)
5. Purchasing a new modem today, but I have a feeling that it's signal strength related. 
Any help would be appreciated.
Thanks. | |
ComTech6
Premium
join:2006-01-20
Cicero, IN
1 edit | I have been replacing Toshiba modems like they are going out of style. I have been noticing that they are causing intermittent signal drops and speed issues. I know there was a recall on some Toshiba modems but i don't know if it is all f them......... but that is just some input as i don't know your signal strength or anything...."no guru just here to help" | |
cwolv
join:2005-08-07
Noblesville, IN | reply to larrychase
im getting the same thing here in noblesville. disconnecting and reconnecting the coax at the modem seems to do the trick. dont know if its insight or the modem yet. | |
cwolv
join:2005-08-07
Noblesville, IN | forgot, its a sb4100 | |
IGGY
No Guru Just Here To Help
Premium,MVM
join:2001-03-30
Chatham, IL
1 edit | reply to larrychase
Could this be upgrade related? Since some cities have been moved over to the new network. Could there be some rough edges being smoothed out? | |
DVHost
Premium
join:2003-08-29
Louisville, KY
| It is possible Iggy. I live in Louisville and have had Insight for years. My speeds and service have always been top shelf. Once they started to do the migration everything went to hell. Packet loss, low speeds, intermittent connectivity. But the tech support guys can't do much about anything. Trust me, they are in the dark as well. I was InsightBB tech support for just over a year until recently. I just got burnt out. Lots of calls and very little I could do to help with network based issues except roll a truck. 9/10 that would do very little in some situations.
When I first started there, I thought, this is cool, I get to go behind the iron curtain and see what this is all about. I was a great tech, helped many people, but when it comes to that network, forget it. Even the big bosses whom I was never shy about asking, why this and why that, could only look at me like I had two heads. They didn't have answers either. All you could do was call the NOC and say hey... this is happening.
The NOC is tantamount to three monkeys trying to %$&# a football. Like I said, I got burnt out and jaded.
--
Web Hosting Guru
Louisville, KY
"The Big Dog, Bites Hard!" | |
IGGY
No Guru Just Here To Help
Premium,MVM
join:2001-03-30
Chatham, IL
1 edit | Wow honesty - I'm speechless. Hopefully it has to do with the migration and it'll work itself out.
I need to learn to type that "come" above should have been "some". It's now fixed.  | |
where_is_my_45_per_m
@insightBB.com
|  reply to DVHost
to DVHost: Wow ! You are describing EXACTLY what I've been experiencing here in Austin, Indiana (same network section as Lou., KY, I do believe). Three monkies & a football, indeed. I've never posted to a blog before, but what you described is so identical to what's going on here that I had to say something. I build PC's & networks, including the one here --every wire from the outside RG-11 on in. The first call to Insight (on Friday, 04/28/06) lasted over an hour and ended with a next Wednesday tech visit (truck roll, a complete waste of time, of course, unless the RG-11 jump over the road is damaged). For weeks now, the connection has just dropped, followed by my (older, curvy RCA) cable modem restarting itself, then working, then not working, sometimes for hours, and so on. Now, it's worse. Before 2:00AM Sunday morning, I was forced to make an emergency Wal-Mart trip when my D-Link DI-604 router would no longer even allow a PC to log in to its 192.168.0.1 IP address to check its configuration (futile to check anyway, if the problem's on the other end). I don't know how, unless it's an electrical malfunction in the cable modem itself, but I've now lost TWO DI-604's, both of which died during times of frequent self-rebooting of my cable modem when Insight was goofing with their system. I am, of course, disgusted. I've been getting (when & if it works temporarily) sub-dialup (Rrrrrr) "speeds" off & on for DAYS. The pissed-off call to tech support at about 1:00AM on Sunday got me handed over shortly to a supervisor, who listened to what was going on, then told me that my situation had been escalated (to some higher degree of importance in the tech food pyramid, supposedly). Now that the connection has worked (partially & very slowly, & only on some websites) this evening, I've been doing some research on problems people have had with slow & sometimes-working broadband, and have noticed a lot of talk about DNS servers. I tried adding other DNS IP's to my list, and have gotten somewhat better results, even being able to load an eBay page or two, but still not all pages will load at all, and the ones that do usually only partially load. (Maybe the DNS thing really made no difference. Who knows.) It's pathetic. I haven't been able to use eBay's TurboLister (a program used to make listings to post for sale on eBay), at all. It takes so long to look for program updates that it times itself out. Enfuriating. So, have you ever even heard of a malfunctioning cable modem physically killing routers ? (The only connection between the cable modem & the router is a CAT5 ethernet cable. Since ethernet is a sensitive, low-voltage connection, it seems at least plausible that it could be killing them that way.) Maybe the frequent rebooting of the router killed it, or helped to do so. Either way, InsightBB is about to lose a customer if this is still going on in a few days. I mean literally, DIALUP would be faster & more reliable than what we've had here the last few days. (For example, I've seen throughputs rated at 1.5Kbps down to single-digit bps !! Incredible !)
Yes, all the lights are telling me everything's OK. The (new) router is telling me things are OK. Insight phone techies are telling me that my "line looks fine," and that my "signal strength is OK," and other such nonesense. All that matters is consistency in 1) working at all, and 2) real-world throughput. I'm getting neither. No wonder you quit working there. | |
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