Anon |  These guys rock
I submitted my order for ADSL service on June 1st.
The entire staff at Capunet was very informative and set my expectations correctly. After seeing all the problems due to Bell Atlantic, I was not sure I would get DSL up any time soon. I was suprised to receive an e-mail on the 6th saying that the phone company would be delivering my line for service on the 9th. I made sure the techs had access to the phone box because my account manager had told me about how they miss dates most of the time.
Well my wife gave me a call at work, and said that our phone is down. I knew that the line had been delivered for service, but had to wonder what is up with Bell that they disconnected my line. So I called the phone company on the same day ( June 9th) and told them my phone was critical, and needed it as soon as possible. Well Bell finally showed up to fix my telephone on Sunday the 11th. If that is Bell's response to critical, I would have been without phone service for a month if it was not critical.
However, the Bell tech did verify the line was taggged, and explained that Bell Atlantic in the DC area is so far behind they were borrowing techs from other areas. ( This guy was from southwest VA).
I notified Capunet of my wife's birthday ( June13th) and that I really wanted to make sure she had DSL in time. The staff at Capunet's Customer Care dept. told me that they will see what they can do.
Capunet, made sure that my line was clean. They also were able to work with me and schedule an appt for final install in time for my wifes birthday. I can not say enough about Capunet. They were there every step of the way to answer my questions. They also were extremely responsive when I had to leave a message. Someone allways returned my call or email by the end ofthe day.
I received an e mail stating that Covad would be out on the 13th to finish the install. The tech that came out (Derek) was really cool. He displayed a sense of professionalism and put me at ease. I was impressed with his knowledge and relative speed of the installation.
My download is consistently in the 520 to 530 range. I am quite happy with this, considering that the rate adaptive only guarantees 128K.
I would highly reccomend Capunet to anyone. The tech support is 24 hours a day. When I needed a little help and called, I spoke with a live body, that really wanted to help me solve my problem. It is so nice to do business with an organization that cares about thier customers. |
Yeah they kick ass alright...I placed a move order in April and you had your service before I did. Thanks for keeping on top of Covad's progress Capu.net.