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pivonka571
join:2005-02-03
La Crosse, KS
| Re: Questions about reconnecting to ELN DSL service On April 24, 2006, my DSL service was unilaterally disconnected by Earthlink, apparently as a result of a decision to reprovision my service, changing it from UUnet to COVAD. It is now May 12, and I still do not have DSL service.
Christopher was cooperative and supportive, but could do nothing to correct the problem, and transferred me to another representative, who had to transfer me to still another representative, who actually had the power to get information about the status of my DSL line.
That representative advised me that the Westell Wirespeed modem I have used since February 23, 2000, to support my DSL service was not working with the the new COVAD provisioning I will be forced to accept a new modem, with a new "service agreement" of one year.
After the inconvenience of not having DSL service, and my inability to get Earthlink Customer Service representatives to address that problem, I am not at all happy to be forced into a one year extension of my service contract. However, when I protested that extension to the business office they were unwilling to listen or respond to my point of view by eliminating that extension.
At this point, I would definitely NOT recommend Earthlink to others, despite having done so repeatedly and enthusiastically for the last six years.
12:08 PM 5/19/06
Despite the commitment I received from Earthlink on May 12, 2006, that I would receive a new modem by May 15, that modem had not been shipped on May 16th when I called to check the status of the unreceived shipment. The modem had to be reordered, and arrived on May 18th.
I was able to establish a DSL connection of sorts using the new modem.
Well, kind of.
The new DSL line is quite unstable. Though the connection is only occasionally lost completely, the DSL line frequently loses its signal. I am unable to access www pages for more than a few minutes after establishing each connection. To browse, I have to disconnect, and then reconnect.
Connections are poor from the gitgo, as illustrated by pings to the ELN DNS servers.
~>ping 207.69.188.185
Pinging 207.69.188.185 with 32 bytes of data:
Reply from 207.69.188.185: bytes=32 time=40ms TTL=57
Reply from 207.69.188.185: bytes=32 time=40ms TTL=57
Reply from 207.69.188.185: bytes=32 time=40ms TTL=57
Reply from 207.69.188.185: bytes=32 time=399ms TTL=57
Ping statistics for 207.69.188.185:
Packets: Sent = 4, Received = 4, Lost = 0 (0% loss),
Approximate round trip times in milli-seconds:
Minimum = 40ms, Maximum = 399ms, Average = 129ms
~>ping 207.69.188.185
Pinging 207.69.188.185 with 32 bytes of data:
Reply from 207.69.188.185: bytes=32 time=435ms TTL=57
Reply from 207.69.188.185: bytes=32 time=41ms TTL=57
Reply from 207.69.188.185: bytes=32 time=40ms TTL=57
Reply from 207.69.188.185: bytes=32 time=42ms TTL=57
Ping statistics for 207.69.188.185:
Packets: Sent = 4, Received = 4, Lost = 0 (0% loss),
Approximate round trip times in milli-seconds:
Minimum = 40ms, Maximum = 435ms, Average = 139ms
~>ping 207.69.188.185
Pinging 207.69.188.185 with 32 bytes of data:
Reply from 207.69.188.185: bytes=32 time=41ms TTL=57
Reply from 207.69.188.185: bytes=32 time=41ms TTL=57
Reply from 207.69.188.185: bytes=32 time=90ms TTL=57
Reply from 207.69.188.185: bytes=32 time=42ms TTL=57
Ping statistics for 207.69.188.185:
Packets: Sent = 4, Received = 4, Lost = 0 (0% loss),
Approximate round trip times in milli-seconds:
Minimum = 41ms, Maximum = 90ms, Average = 53ms | |
|  pivonka571
join:2005-02-03
La Crosse, KS
| Re: Questions about reconnecting to ELN DSL service The new modem is a ZyXEL Prestige 645M-UHP. Entering 172.16.0.254 in the address bar to access modem setup, as instructed by Earthlink, first produces an hourglass, then the message "The connection has timed out The server at 172.16.0.254 is taking too long to respond." etc.
Suggestions about the reasons for either the short term of my connection's link to the internet, the its apparent instability, and my inability to access the modem setup screen will be appreciated greatly.
Connections speeds, available when there is a connection, are reported as:
dslreports.com speed test result on 2006-05-19 20:37:08 EST:
702 / 101
Your download speed : 702 kbps or 87.8 KB/sec.
That is 62.9% worse than an average user on covad.net
Your upload speed : 101 kbps or 12.7 KB/sec.
That is 74.4% worse than an average user on covad.net Covad, very courteously, has noted the speed as much lower than the nominal speed of the line as provisioned, and that they were forced to use "stability mode" in provisioning it due to line problems. The cannot, however, do anything about those line problems until Earthlink consents to give them a work order. If anyone has advice for me about how to get Earthlink to do that, I will be EXTREMELY appreciative. | |
| | pivonka571
join:2005-02-03
La Crosse, KS | Re: Questions about reconnecting to ELN DSL service the 2wire speed test = DL @ 750Kbps
Toast.net speed test = DL @ 542Kbps
On the specific test at Toast the average result = 2021Kbps.
I have a problem, until I can make it Earthlink's problem - which I hope to do in short order. | |
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